Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the quality of the product to be poor and am frightened that it is going to break”

Helpful Report

Posted 10 years ago

Dear Janet, Thank you for your feedback. We are sorry to know that you are not satisfied with our products in term of quality. For more information about our return process, please have a look at our website: http://www.decathlon.co.uk/return-policy.html Please feel free to contact us for any questions. Have a lovely evening!

Posted 10 years ago

“Can't normally be bothered to do reviews, but was so impressed thought I would. My ski Jacket arrived in an amazingly short time and I didn't pay anything extra for the postage. Think it was about 48hours! Nice user friendly website too. Love my jacket good price for the excellent quality A particularly good company to deal with and I would highly recommend. Nicola Newton”

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Posted 10 years ago

“Good price and efficient service”

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Posted 10 years ago

“Excellent service and skate boots perfect and very reasonably priced. L McLeish”

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Posted 10 years ago

“Love my watch - very prompt delivery”

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Posted 10 years ago

“Service great on time delivery, Product outstanding ,will certainly use decathlon again.”

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Posted 10 years ago

“Great piece of kit my 14 year old loves it.”

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Posted 10 years ago

“Competitive price, prompt delivery.”

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Posted 10 years ago

“Great service and equally good pair of boots. Very comfortable and good looking. Greatly admired. Love them.”

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Posted 10 years ago

“Excellent service and quality of goods, will definietly be giving my local staore a visit soon.”

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Posted 10 years ago

“My good's were received much earlier than quoted by decathlon making me a happy bunny.”

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Posted 10 years ago

“Very slow. Sizing completely inaccurate. Ordered small, way too small. Sent back, re-ordered medium. Still extremely small and doesn't seem to be any bigger than small! Won't bother ordering again”

Helpful Report

Posted 10 years ago

Dear Rachel, Thank you for your feedback. We are sorry to hear you have experienced problems online. We really appreciate the time you have taken to give us your feedback and apologise for any difficulties you have experienced with our website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. We are sorry to know that you are not satisfied with our products in term of quality. For more information about our return process, please have a look at our website: http://www.decathlon.co.uk/return-policy.html Please feel free to contact us for any questions. Have a lovely evening!

Posted 10 years ago

“Fine service”

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Posted 10 years ago

“Article arrived next day! All well.”

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Posted 10 years ago

“I have 1 star for this review as this relates to the worst ever lack of customer service. Abysmal to say the least. I cannot fault the shop from where I picked my item up from. This relates to an out of stock item but on the website I was allowed to email Decathlon requesting notification when the item would be available again. Never heard a word or had a reply. Time went by so I sent another email asking about the item being restocked. Again no reply. Just by chance after two months I went onto website to see the item available again but limited stock. Ordered and received it. Sent another email to decathlon customer service complaining of their lack of communication re my requested item. Guess what. NO REPLY. Worse customer service ever Decathlon”

Helpful Report

Posted 10 years ago

Dear Darryl, Thank you for contacting us. Regarding your comment, I would like to inform you we have no records in our system regarding other click and collect orders a part the one you collected in time. The communications we sent were the order creation, confirmation and that the parcel was ready to be collected. If you are referring to another account not linked to this email address, please feel free to contact our customer loyalty team at the following link and we will answer you in less than 24 hours: http://www.decathlon.co.uk/en/contactHome Have a good day!

Posted 10 years ago

“The instructions for attaching the bike to the trainer are fine, pretty straight forward. The instructions for attaching the sensors to the bike consist of one line drawing. I can't believe my bike is unusual but the pedal sensor is so far from the magnet it doesn't sense it, so I mounted the magnet on a piece of polystyrene bringing it close enough to work. On using the device I find it very flakey/ intermittent in operation, sometimes it works, other times, not. Sometimes it freezes then catches up, sometimes it doesn't work at all. There are no troubleshooting instructions? When my free time runs out I won't be subscribing to something that isn't worth the money ' cos it doesn't work.”

Helpful Report

Posted 10 years ago

Dear Roger, Thank you for contacting us. I am sorry to hear you have experienced problems with your new product. If you wish to contact our customer loyalty team for help, you may do so by phone on 02070643000 or via Contact form: http://www.decathlon.co.uk/customer-loyalty.html If you prefer to ask technical information you may speak directly to our experts in the store: http://www.decathlon.co.uk/decathlon-stores.html Using this link you can find the nearest Decathlon Store to you, find their contact (opening times, telephone number and address), you also have the option “@Contact my store” which will allow you to send an email straight to the store. Thank you for your patience. Please feel free to contact us for any further questions. Have a good day!

Posted 10 years ago

“prompt delivery. very happy with my purchase.”

Helpful Report

Posted 10 years ago

“Items are well described, although sizes can sometimes be a bit difficult to gage... Speedy and free delivery service to a local shop available! all in all a good place to shop!”

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Posted 10 years ago

“Bought as a Christmas present for grandson so can't comment on item. Packaging for posting could have been better. One corner of package has slight damage of which some Bubble wrap around item would have given added protection. However service, website use and speed of delivery were all very acceptable.”

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Posted 10 years ago

“These Newfeel shoes are wonderful, so comfortable to walk in. I bought this pair for a friend who also loves them. I already own six pairs. Ordering and paying on line was easy and delivery was very speedy. Hope there will be some new designs in 2016, then I can buy some more!”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews