Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality items at reasonable prices. We ordered to collect and it was very easy. They sent an email when the item was ready to collect.”

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Posted 10 years ago

“Well packaged. Arrived quickly”

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Posted 10 years ago

“After 58 years, I have learned to swim so I was recommended one of your snorkel masks and WOW, it was great. I snorkelled for the first time and loved it. I have bought another one for my son for Christmas and when I can afford it, I will buy my own from your company. I have recommended you to several people.”

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Posted 10 years ago

“Bought a replacement outdoor cover for out table tennis table. The price, buying process and delivery were excellent. However the cover has only been on the table for about 2 weeks and already on of the elasticated straps has broken meaning the cover blows off whenever there is a gust of wind. Am looking at how I can repair it myself as I don't want to go through the hassle of trying to return it.”

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Posted 10 years ago

Dear Tim, Thank you for contacting us. I am sorry to hear you have experienced problems with your new cover. Regarding your request, I would like to inform you I have just sent you an email with all the instruction the return without problems the product. Thank you for your patience. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions. Have a good evening!

Posted 10 years ago

“good product arrived on time, many thanks”

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Posted 10 years ago

“I was very happy with the boots I purchased from Decathlon. They are really comfortable, stylish and well made. The click and collect service was efficient and convenient.”

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Posted 10 years ago

“My order arrived promptly, website was easy and the coat I ordered has been fantastic”

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Posted 10 years ago

“I found the quality of the product to be poor and am frightened that it is going to break”

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Posted 10 years ago

Dear Janet, Thank you for your feedback. We are sorry to know that you are not satisfied with our products in term of quality. For more information about our return process, please have a look at our website: http://www.decathlon.co.uk/return-policy.html Please feel free to contact us for any questions. Have a lovely evening!

Posted 10 years ago

“Can't normally be bothered to do reviews, but was so impressed thought I would. My ski Jacket arrived in an amazingly short time and I didn't pay anything extra for the postage. Think it was about 48hours! Nice user friendly website too. Love my jacket good price for the excellent quality A particularly good company to deal with and I would highly recommend. Nicola Newton”

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Posted 10 years ago

“Good price and efficient service”

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Posted 10 years ago

“Excellent service and skate boots perfect and very reasonably priced. L McLeish”

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Posted 10 years ago

“Love my watch - very prompt delivery”

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Posted 10 years ago

“Service great on time delivery, Product outstanding ,will certainly use decathlon again.”

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Posted 10 years ago

“Great piece of kit my 14 year old loves it.”

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Posted 10 years ago

“Competitive price, prompt delivery.”

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Posted 10 years ago

“Great service and equally good pair of boots. Very comfortable and good looking. Greatly admired. Love them.”

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Posted 10 years ago

“Excellent service and quality of goods, will definietly be giving my local staore a visit soon.”

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Posted 10 years ago

“My good's were received much earlier than quoted by decathlon making me a happy bunny.”

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Posted 10 years ago

“Very slow. Sizing completely inaccurate. Ordered small, way too small. Sent back, re-ordered medium. Still extremely small and doesn't seem to be any bigger than small! Won't bother ordering again”

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Posted 10 years ago

Dear Rachel, Thank you for your feedback. We are sorry to hear you have experienced problems online. We really appreciate the time you have taken to give us your feedback and apologise for any difficulties you have experienced with our website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. We are sorry to know that you are not satisfied with our products in term of quality. For more information about our return process, please have a look at our website: http://www.decathlon.co.uk/return-policy.html Please feel free to contact us for any questions. Have a lovely evening!

Posted 10 years ago

“Fine service”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews