Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the new feel insoles. Speedy service.”

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Posted 10 years ago

“Potential to be a great shop,but haphazard shelf stocking makes shopping here unnecessarily hard work.”

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Posted 10 years ago

Dear Ruth, Thank you for contacting us. I am sorry to hear you have experienced problems with your visit to our store. You may contact your local store directly at the following link: http://www.decathlon.co.uk/decathlon-stores.html Using this link you can find the nearest Decathlon Store to you, find their contact (opening times, telephone number and address), you also have the option “@Contact my store” which will allow you to send an email straight to the store. Thank you for your patience. Please accept our apologies for any inconvenience caused. Have a good day!

Posted 10 years ago

“Service wasvery good”

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Posted 10 years ago

“Good prices with hassle free shopping from the website. Some items had limited options for though I.e. hi vis running T-shirt only for men.”

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Posted 10 years ago

“Great quick service and easy to use website”

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Posted 10 years ago

“I first came across Decathlon at the ski show at Battersea. The show was a waste of time except for finding decathlon I ordered a single ski bag at the store near Birmingham. The staff were very helpful and knowledgeable . The bag was delivered to my home address promptly and is very robust and a very competitive price. I will definitely use Decathlon as my first choice”

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Posted 10 years ago

“Very simple website and speedy delivery to pick up store. Item was as described. Would definitely use site again.”

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Posted 10 years ago

“Very happy with the price and service thanks”

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Posted 10 years ago

“Brilliant”

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Posted 10 years ago

“Great range, even cater for us US12 ((UK11.5, Eu46) feet, great prices, 2 day delivery and quality on the end of it, excellent”

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Posted 10 years ago

“Excellent service and great product. Top rate!”

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Posted 10 years ago

“Ponchos I ordered arrived very promptly. Won't know how good they are till tried and tested. Seemed slightly heavy for carrying all timesxin hiking rucksack, but hopefully worth it.”

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Posted 10 years ago

“Ski bag was ideal good quality with prompt service”

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Posted 10 years ago

“Go Goods were delivered on time, well packed and perfect”

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Posted 10 years ago

“Awesome!!!”

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Posted 10 years ago

“excellent service but returns process is abit confusing”

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Posted 10 years ago

“My only criticism of this company is that late in the year I was attempting to buy a product that was out of stock. The website has an email reminder for when it is back in stock. It either does not work or nobody bothers to check it as I was never advised when the item was available and it was pure fluke that I checked the site again.”

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Posted 10 years ago

Dear Mark, Thank you for contacting us. We are sorry to hear you have experienced problems online. We really appreciate the time you have taken to give us your feedback and apologise for any difficulties you have experienced with our website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. Thank you for your understanding. Please feel free to contact us for any further questions. Have a lovely day!

Posted 10 years ago

“I had an issue with my purchase and was asked to provide photos which I did. Since then I have emailed several times to be told the pictures have not been received. I have resent the pictures and asked for a confirmation email and no reply. I have also emailed to ask if it would help if I emailed the pictures to another address. I am repeatedly ignored and fobbed off.”

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Posted 10 years ago

Dear Paul, Thank you for getting back to us. Regarding your request, I would like to inform you I can see in the system that our customer loyalty team has answered to all your emails and questions and your order has been approved after receiving the documents requested. If an anti-fraud check is carried out to ensure the security of customer transactions, Decathlon.co.uk may ask You to provide order validation documentation by fax or e-mail, such as one or more documents containing proof of your address and/or a copy of your identity card, before your order is confirmed. Your order will only be final once Decathlon.co.uk has received these documents and issued a confirmation e-mail. In the absence of these documents or if the documents do not establish your identity and address, Decathlon.co.uk reserves the right not to confirm the order. Decathlon.co.uk also reserves the right to reject an order in the event of an ongoing payment dispute or if a Customer has ordered an unusually high number of products or services. Thank you for your patience. Please feel free to contact us for any further questions. Have a good day!

Posted 10 years ago

“easy ordering and collection. the only negative point I would say was that there wasnt much detailed information on the product on the website. i ordered boots for a toddler and as sizes vary, I would have liked to have proper measurements to be able to compare them but couldn't find them on the website.”

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Posted 10 years ago

“Exemplary customer feedback, can't praise highly enough”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews