Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very smooth, easy transaction, nice intuitive website”

Helpful Report

Posted 10 years ago

“Very good service”

Helpful Report

Posted 10 years ago

“Petzl Tika RXP. Unbeatable price, quick delivery and good communication. I have visited several stores in France but this is the first time I have used their online ordering service.”

Helpful Report

Posted 10 years ago

“Quick delivery. Great product.”

Helpful Report

Posted 10 years ago

“Waterproof Jodhpurs are great. Good service and quick delivery.”

Helpful Report

Posted 10 years ago

“Easy to find products and to collect them.”

Helpful Report

Posted 10 years ago

“Thanks, items exactly as described and delivery was very quick. A really good first experience of Decathalon. I wouldn't hesitate to come back and have already recommended to friends/family.”

Helpful Report

Posted 10 years ago

“Wrong item delivered first off, but customer services sorted and correctly delivered next time, although the wait between delivery was longer than expected. Very Happy with item itself”

Helpful Report

Posted 10 years ago

“The order arrived as promised. I could track the parcel and it arrived as the e mail stated. I would use decathlon again.”

Helpful Report

Posted 10 years ago

“The item I ordered was delivered extremely quickly and I was given good information about when it would arrive.”

Helpful Report

Posted 10 years ago

“Excellent store, good quality to clothing at a competitive price. No quibble refund policy excellent.”

Helpful Report

Posted 10 years ago

“The order arrived as promised. I could track the parcel and it arrived as the e mail stated. I would use decathlon again.”

Helpful Report

Posted 10 years ago

“Good availability & prompt delivery so great service.”

Helpful Report

Posted 10 years ago

“Love the new feel insoles. Speedy service.”

Helpful Report

Posted 10 years ago

“Potential to be a great shop,but haphazard shelf stocking makes shopping here unnecessarily hard work.”

Helpful Report

Posted 10 years ago

Dear Ruth, Thank you for contacting us. I am sorry to hear you have experienced problems with your visit to our store. You may contact your local store directly at the following link: http://www.decathlon.co.uk/decathlon-stores.html Using this link you can find the nearest Decathlon Store to you, find their contact (opening times, telephone number and address), you also have the option “@Contact my store” which will allow you to send an email straight to the store. Thank you for your patience. Please accept our apologies for any inconvenience caused. Have a good day!

Posted 10 years ago

“Service wasvery good”

Helpful Report

Posted 10 years ago

“Good prices with hassle free shopping from the website. Some items had limited options for though I.e. hi vis running T-shirt only for men.”

Helpful Report

Posted 10 years ago

“Great quick service and easy to use website”

Helpful Report

Posted 10 years ago

“I first came across Decathlon at the ski show at Battersea. The show was a waste of time except for finding decathlon I ordered a single ski bag at the store near Birmingham. The staff were very helpful and knowledgeable . The bag was delivered to my home address promptly and is very robust and a very competitive price. I will definitely use Decathlon as my first choice”

Helpful Report

Posted 10 years ago

“Very simple website and speedy delivery to pick up store. Item was as described. Would definitely use site again.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews