Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good, no issues”

Helpful Report

Posted 10 years ago

“No problems with the service and delivery. I've bought a fair amount of gear from Decathlon but I have a problem with their arrows. The tips break very easily on their 300 series and the nocks are not wide enough or strong enough for the job. Not really a problem if you could get replacements. Damage is expected but where do you get parts to repair the losses?”

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Posted 10 years ago

“Online service is shocking, still awaiting a refund for my order that didnt arrive to store, not had any response from online staff or any notification of delivery to store. In store staff friendly and provided item for me but i had to pay again, but reassured delivery would be refused and refund of online order would take place. Month later still nothing! Product is good for price, but i would advise using in store than ordering online.”

Helpful Report

Posted 10 years ago

Dear Gavin, Thank you for contacting us. We are sorry to hear you have experienced problems with your order. In regard to your request, we would like to confirm you we have placed the refund for the total amount of your click and collect order. This process may take up to 3-5 business days, depending on your bank account. Thank you for your patience. Please accept our apologies for any inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 10 years ago

“Excellent product, would highly recommend. Find it much better, more comfortable and brighter than the head torch I was using.”

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Posted 10 years ago

“Initially had difficulties placing the order on the website due to not being able to complete the address after a few attempts it suddenly let me complete. After that the order arrived quickly and e mails kept me informed of progress”

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Posted 10 years ago

“Ordered some flip flops on the 17th Nov. Heard nothing for 3 weeks. No emails. Went into store to ask about order to be told that it was probably held up in France. Then on 6th Dec receive an email saying my refund has been processed. No explanation as to why. Lucky I didn't need the item urgently. Won't use again.”

Helpful Report

Posted 10 years ago

Dear Sarah, Thank you for contacting us. I am sorry to hear you have experienced problems with your order. Regarding your request, I would like to inform you that your click and collect order was delivered to the store and after the collection period finished it was automatically cancelled by the system and refunded. I do apologise in the behalf of Decathlon as I can see you have not received the communications due to an IT issue. Thank you for your patience. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 10 years ago

“Excellent service, quick delivery via Royal Mail and comes in a recyclable box, and the opportunity to collect loyalty points, so all round, Well Done Decathlon! :)”

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Posted 10 years ago

“Very smooth, easy transaction, nice intuitive website”

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Posted 10 years ago

“Very good service”

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Posted 10 years ago

“Petzl Tika RXP. Unbeatable price, quick delivery and good communication. I have visited several stores in France but this is the first time I have used their online ordering service.”

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Posted 10 years ago

“Quick delivery. Great product.”

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Posted 10 years ago

“Waterproof Jodhpurs are great. Good service and quick delivery.”

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Posted 10 years ago

“Easy to find products and to collect them.”

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Posted 10 years ago

“Thanks, items exactly as described and delivery was very quick. A really good first experience of Decathalon. I wouldn't hesitate to come back and have already recommended to friends/family.”

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Posted 10 years ago

“Wrong item delivered first off, but customer services sorted and correctly delivered next time, although the wait between delivery was longer than expected. Very Happy with item itself”

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Posted 10 years ago

“The order arrived as promised. I could track the parcel and it arrived as the e mail stated. I would use decathlon again.”

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Posted 10 years ago

“The item I ordered was delivered extremely quickly and I was given good information about when it would arrive.”

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Posted 10 years ago

“Excellent store, good quality to clothing at a competitive price. No quibble refund policy excellent.”

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Posted 10 years ago

“The order arrived as promised. I could track the parcel and it arrived as the e mail stated. I would use decathlon again.”

Helpful Report

Posted 10 years ago

“Good availability & prompt delivery so great service.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews