Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jacket I bought for my son looks great. He says it is very warm and comfortable (and he is fussy with clothes!) He is 11 years old but I went for the next size up as I sometimes find Decathlons size guide a little on the small side. The price for the jacket is very cheap but the quality was very, very good. I would definitely recommend this jacket.”

Helpful Report

Posted 10 years ago

“I was sent a message to say the parcel was at my selected pick up point, but when I went to collect it the following day it was back at the depot and due to be delivered the following day, which it was. Otherwise it was a good experience.”

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Posted 10 years ago

“Very helpful staff in the Warrington branch. Ordered online as no stock in store. Item was delivered to store where the staff were again very friendly and helpful.”

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Posted 10 years ago

“I ordered two jackets and two bags. The jackets are in excellent condition and they fit my Daughters perfectly. I only received one of two bags, but on contacting Decathlon they immediately resolved the problem. The customer service and the products received are excellent!”

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Posted 10 years ago

“Very easy to order...friendly service in store .”

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Posted 10 years ago

“Great store with brilliant variety of products. Delivery is so quick”

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Posted 10 years ago

“Excellent as usual and good value products”

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Posted 10 years ago

“Good selection, easy to order, fast delivery.”

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Posted 10 years ago

“Prompt attention to my order. Speedy delivery. Speedy exchange for a different size. Helpful staff. I was very satisfied.”

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Posted 10 years ago

“QUALITY ITEMS , AND ARRIVED VERY QUICK,,WILL USE AGAIN **********”

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Posted 10 years ago

“What can I say? I thought the website had very little descriptive information about the item I wanted (Rugby armour) but I knew the product from other write-ups and the price was much cheaper than elsewhere. The delivery was incredibly fast (standard charge but must have been via courier) as I ordered in the afternoon and it arrived the following morning. So my experience with Decathlon has been entirely positive.”

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Posted 10 years ago

“shopped both online & in store with no problems at all. I really enjoy the friendly and relaxed atmosphere of my local store, together with the quality & price”

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Posted 10 years ago

“Very good feedback and quick deivery!”

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Posted 10 years ago

“I ordered a pair of riding boots, I was sent a pair of right footed boots, these were returned and a second pair of boots were sent only this time it was a pair of left footed boots, third time lucky a pair of boots arrived this time the correct size and the correct feet configuration. All in all a very poor service, clearly they have staff with either a pair of right feet or a pair of left feet, very strange.”

Helpful Report

Posted 10 years ago

Dear Rodney, Thank you for the time you spent for giving us your feedback. We are really sorry to hear you have experienced problems with our orders and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a good day!

Posted 10 years ago

“Fab service! Product spot on too.”

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Posted 10 years ago

“Bought the product for a gift which is very good but it got delivered to the incorrect address about 30 miles away, took several phone calls to the delivery company charged at a high rate which cost me over £5.50 to finally have the item delivered nearly two weeks later one day after my daughters birthday. Very disappointed on this occasion.”

Helpful Report

Posted 10 years ago

Dear Franco, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries, I can see that your parcel was dispatched from our warehouse on time and we emailed you for letting you know that DHL was requiring more information regarding your address, this caused the delay. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Fabulous prices, all available, no charge for in store pick up. EASY”

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Posted 10 years ago

“I was very impressed with your website and prompt delivery. Would definitely recommend your company.”

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Posted 10 years ago

“Fantastic prompt service...even on the run up to Christmas!”

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Posted 10 years ago

“Good quality own brand products and helpful staff, my only gripe is a lack os selection in store of the products I am interested in (Hunting and Fishing) although thr internet order and delivery service is very good I do prefer to try footwear and clothing in store.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews