Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Article arrived next day! All well.”

Helpful Report

Posted 10 years ago

“I have 1 star for this review as this relates to the worst ever lack of customer service. Abysmal to say the least. I cannot fault the shop from where I picked my item up from. This relates to an out of stock item but on the website I was allowed to email Decathlon requesting notification when the item would be available again. Never heard a word or had a reply. Time went by so I sent another email asking about the item being restocked. Again no reply. Just by chance after two months I went onto website to see the item available again but limited stock. Ordered and received it. Sent another email to decathlon customer service complaining of their lack of communication re my requested item. Guess what. NO REPLY. Worse customer service ever Decathlon”

Helpful Report

Posted 10 years ago

Dear Darryl, Thank you for contacting us. Regarding your comment, I would like to inform you we have no records in our system regarding other click and collect orders a part the one you collected in time. The communications we sent were the order creation, confirmation and that the parcel was ready to be collected. If you are referring to another account not linked to this email address, please feel free to contact our customer loyalty team at the following link and we will answer you in less than 24 hours: http://www.decathlon.co.uk/en/contactHome Have a good day!

Posted 10 years ago

“The instructions for attaching the bike to the trainer are fine, pretty straight forward. The instructions for attaching the sensors to the bike consist of one line drawing. I can't believe my bike is unusual but the pedal sensor is so far from the magnet it doesn't sense it, so I mounted the magnet on a piece of polystyrene bringing it close enough to work. On using the device I find it very flakey/ intermittent in operation, sometimes it works, other times, not. Sometimes it freezes then catches up, sometimes it doesn't work at all. There are no troubleshooting instructions? When my free time runs out I won't be subscribing to something that isn't worth the money ' cos it doesn't work.”

Helpful Report

Posted 10 years ago

Dear Roger, Thank you for contacting us. I am sorry to hear you have experienced problems with your new product. If you wish to contact our customer loyalty team for help, you may do so by phone on 02070643000 or via Contact form: http://www.decathlon.co.uk/customer-loyalty.html If you prefer to ask technical information you may speak directly to our experts in the store: http://www.decathlon.co.uk/decathlon-stores.html Using this link you can find the nearest Decathlon Store to you, find their contact (opening times, telephone number and address), you also have the option “@Contact my store” which will allow you to send an email straight to the store. Thank you for your patience. Please feel free to contact us for any further questions. Have a good day!

Posted 10 years ago

“prompt delivery. very happy with my purchase.”

Helpful Report

Posted 10 years ago

“Items are well described, although sizes can sometimes be a bit difficult to gage... Speedy and free delivery service to a local shop available! all in all a good place to shop!”

Helpful Report

Posted 10 years ago

“Bought as a Christmas present for grandson so can't comment on item. Packaging for posting could have been better. One corner of package has slight damage of which some Bubble wrap around item would have given added protection. However service, website use and speed of delivery were all very acceptable.”

Helpful Report

Posted 10 years ago

“These Newfeel shoes are wonderful, so comfortable to walk in. I bought this pair for a friend who also loves them. I already own six pairs. Ordering and paying on line was easy and delivery was very speedy. Hope there will be some new designs in 2016, then I can buy some more!”

Helpful Report

Posted 10 years ago

“Excellent, quick and efficient. The goods exactly what I ordered. Can recommend,”

Helpful Report

Posted 10 years ago

“I love shopping in Decathlon always nice customer service.”

Helpful Report

Posted 10 years ago

“Good service and good product”

Helpful Report

Posted 10 years ago

“I am amazed at how good this product is. It is incredibly bright and powerful. I didn't fancy having anything strapped around my head - and I am so glad I chose this product. I can run down pitch black country lanes now - and truly see where I am going - on the lowest brightness setting too....”

Helpful Report

Posted 10 years ago

“My decathlon store bolton staff are always happy to help if I'm in store with advice on any chosen topic or if I phone for advice which I've done on numerous occassions . Online store has good website/ sale choice and quick delivey service to my local store. I'm actually going in store to collect a MTB bike that I reserved last week , brilliant .”

Helpful Report

Posted 10 years ago

“Very impressed with the speed of service and quality of goods ordered.Brenda Martin.”

Helpful Report

Posted 10 years ago

“The price was good but I did have to wait almost a week for my item to be delivered to store, the picking process seemed to be very slow. There is no cancellation until it's been shipped so I couldn't even cancel and buy for the same price elsewhere and have it arrive quicker.”

Helpful Report

Posted 10 years ago

Dear Simon, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. In your order the stock was coming from the warehouse outside the UK this is why the delivery took a bit longer than usual. We hope to see you soon for a better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Very fast delivery well packaged have not tested scooters yet as they are xmas presents”

Helpful Report

Posted 10 years ago

“Very easily navigable web site with accurate pictures and descriptions. My order was despatched on the same day and delivered three working days later through DPD, who offer a one hour timed delivery slot. All in all a first class service.”

Helpful Report

Posted 10 years ago

“I bought a Kalenji run light which was delivered very quickly. I'm delighted with the product. Although to date I've used it a couple of times for running, I have used it every night for walking the dog in then dark through our local woods. I'm very impressed how bright the light is and how it lights up a huge area. Much better than wearing a head torch.”

Helpful Report

Posted 10 years ago

“great deals and service.very happy with the goods bought for my wife and myself.”

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Posted 10 years ago

“Really quick delivery and goods as described, at a great price”

Helpful Report

Posted 10 years ago

“A two part review... I ordered online and the cycling top delivered was XS, not M as requested :( I returned it to our nearest store 14 miles away in Coventry. The issue was dealt with extremely efficiently and with good grace. The correct size top was delivered by 8.30am the following day :) :) Thank you very much.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews