Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, quick and efficient. The goods exactly what I ordered. Can recommend,”

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Posted 10 years ago

“I love shopping in Decathlon always nice customer service.”

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Posted 10 years ago

“Good service and good product”

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Posted 10 years ago

“I am amazed at how good this product is. It is incredibly bright and powerful. I didn't fancy having anything strapped around my head - and I am so glad I chose this product. I can run down pitch black country lanes now - and truly see where I am going - on the lowest brightness setting too....”

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Posted 10 years ago

“My decathlon store bolton staff are always happy to help if I'm in store with advice on any chosen topic or if I phone for advice which I've done on numerous occassions . Online store has good website/ sale choice and quick delivey service to my local store. I'm actually going in store to collect a MTB bike that I reserved last week , brilliant .”

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Posted 10 years ago

“Very impressed with the speed of service and quality of goods ordered.Brenda Martin.”

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Posted 10 years ago

“The price was good but I did have to wait almost a week for my item to be delivered to store, the picking process seemed to be very slow. There is no cancellation until it's been shipped so I couldn't even cancel and buy for the same price elsewhere and have it arrive quicker.”

Helpful Report

Posted 10 years ago

Dear Simon, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. In your order the stock was coming from the warehouse outside the UK this is why the delivery took a bit longer than usual. We hope to see you soon for a better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Very fast delivery well packaged have not tested scooters yet as they are xmas presents”

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Posted 10 years ago

“Very easily navigable web site with accurate pictures and descriptions. My order was despatched on the same day and delivered three working days later through DPD, who offer a one hour timed delivery slot. All in all a first class service.”

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Posted 10 years ago

“I bought a Kalenji run light which was delivered very quickly. I'm delighted with the product. Although to date I've used it a couple of times for running, I have used it every night for walking the dog in then dark through our local woods. I'm very impressed how bright the light is and how it lights up a huge area. Much better than wearing a head torch.”

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Posted 10 years ago

“great deals and service.very happy with the goods bought for my wife and myself.”

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Posted 10 years ago

“Really quick delivery and goods as described, at a great price”

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Posted 10 years ago

“A two part review... I ordered online and the cycling top delivered was XS, not M as requested :( I returned it to our nearest store 14 miles away in Coventry. The issue was dealt with extremely efficiently and with good grace. The correct size top was delivered by 8.30am the following day :) :) Thank you very much.”

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Posted 10 years ago

“My preferred place to buy Sports equipment, & I do buy LOTS . Please could you consider putting all Base layers & compression wear in 1 isle though . Thanks”

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Posted 10 years ago

“I actually didn't keep my equipment and so strictly speaking I am not a customer BUT I think the way in which the return and repayment was handled was first class and testimony to their exemplary customer service. I would be happy to shop with Decathlon again.”

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Posted 10 years ago

“Ordered online- advised have 5 days to collect from chosen store. Wasn't clear if it was 5 days from order date or from date I was emailed to say it was available for collection. I emailed customer service who said don't worry as long as I collect 5 days from this reply it would be fine. I then got a notification the next day saying my order had been cancelled! I went into the store and bought it off the shelf so was fine but would have been very annoyed if they hadn't had my item in stock”

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Posted 10 years ago

Dear Caroline, Thank you for contacting us. I am sorry to hear you have experienced problems with your click and collect order. I can see that the parcel was delivered to your local store on the 01/12/2015 and the system cancelled it automatically on the 08/12/2015. We do apologise if our effort to extend the collection period was unsuccessful. Thank you for your patience. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 10 years ago

“received my order promptly - however have no information when / if another item (reels of yellow belts) is going to be in stock...”

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Posted 10 years ago

Dear David, Thank you for your interest in our product. Regarding your request, unfortunately the yellow belt is out of stock online and at the end of the line, this means we are not expecting incoming stock in the future. I have already checked in our Decathlon stores and unfortunately they do not have stock neither. We are sorry that we do not have better news for you at the moment. Thank you for your understanding. Please feel free to contact us for any further questions. Have a lovely day!

Posted 10 years ago

“I love my new scooter. It arrived on time and as described. Great price. Satisfied customer. :)”

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Posted 10 years ago

“Your website is very difficult to use and seems like you have not done anything to it for many years. The customer experience is not very good.”

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Posted 10 years ago

Dear Richard, Thank you for contacting us. We are sorry to hear you have experienced problems online. We really appreciate the time you have taken to give us your feedback and apologise for any difficulties you have experienced with our website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. Thank you for your understanding. Please feel free to contact us for any further questions. Have a lovely day!

Posted 10 years ago

“Great stock and choice , prices are excellent , whether buying for my soccer club or myself or family . I ve found the staff generally excellent and superior to other sports shop staff in attitude and knowledge . The online system is easy to use and pain free , never had a problem . One feature that i notice lacking is when i see an item that i need for my football team and I need say ten or twenty of those items there s no way of knowing how many of them you have in stock or are available to reserve (Direct Soccer have this feature ) Its a bother for multi purchases . Other than that well done , i ll be calling again or buying online again”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews