Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Great product and great price. Delivery was super fast. Thanks”

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Posted 10 years ago

“First time I have used decathlon online. Really efficient service, prompt delivery and good value products. Would definitely use again.”

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Posted 10 years ago

“First time I have used Decathlon. Website easy to use and easy ordering for collection. Good range of products and competitive pricing. When I went to collect, their local store was massive so I did lots of browsing for other items. Would happily recommend and use again.”

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Posted 10 years ago

“Excellent service received. Timely delivery of quality item. Will definitely use again.”

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Posted 10 years ago

“Great service arrived promptly and no issues with site and finding what I wanted.”

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Posted 10 years ago

“Very good quality and great prices!”

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Posted 10 years ago

“First time for me to order from Decathlon & I'm really impressed. Everything is straight forward & my parcel was delivered the next day. Would definitely order again.”

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Posted 10 years ago

“Bought on line some cycle shirts and used your size guide but when items came they were on the small side and now just sat in wardrobe. Would most likely buy from store.”

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Posted 10 years ago

Hello Mark! Thank you for having taken your time to send us your review. We are sorry to hear that the after reception of your parcel sizes are small. Please bear in mind that you can always process with an exchange or refund if items hasn't been used. Please contact our Customer Loyalty Team if you have any more questions or problems. We do apologies for any inconvenience caused. Have a great Friday!

Posted 10 years ago

“Quick delivery and good quality item. Very pleased”

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Posted 10 years ago

“OK good”

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Posted 10 years ago

“Ordered my Scooter online, no problems with the transaction at all and the delivery was very quick. Cheers.”

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Posted 10 years ago

“I was absolutely delighted with my order and the prices are so good, I will definitely be ordering more outfits. Thank you decathlon”

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Posted 10 years ago

“Good on-line shopping experience. Recommended.”

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Posted 10 years ago

“I purchased items via the internet and unfortunately my two young boys had grown more than I had anticipated, I returned 2 of the items to store and was given a refund immediately, the process was so easy and the staff fantastic.”

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Posted 10 years ago

“good quality products, delivery smooth”

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Posted 10 years ago

“placed order on line and the product got delivered within 4 days as it was out of stock on the uk Depots so it came directed . great service”

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Posted 10 years ago

“a simple and straigh forward transaction. the website ran slow but toher than that no dramas”

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Posted 10 years ago

“Efficient, helpful advice on product selection (wetsuits and suitability to UK seasonal water temperatures) , good price, speedy delivery - all brilliant.”

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Posted 10 years ago

“Bought 2-in -1 jackets and shoes for my kids. Love the jackets - very good quality for such a little money.”

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Posted 10 years ago

“Very very very nice little back bags! Got three, for me and my two 7 year old girls. Very satisfied, definitely recommend. We use them for going to the gym, park and other short trips.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews