Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent scooter, much more robust than other brands.”

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Posted 11 years ago

“The product i recieved was the wrong item - or the website has the wrong picture. I had a lot wasted effort time and money to collect the wrong item”

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Posted 11 years ago

Dear Jo, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our product and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I will send you an email to your personal address with all the instruction to make a return. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“They have huge range of sporting and outdoorsy stuff and it's well priced. Great quality too.”

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Posted 11 years ago

“Excellent service, communication and quality”

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Posted 11 years ago

“Good quality clothing at very good value, sizing is a little difficult and unpredictable”

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Posted 11 years ago

“Great quality products and low prices. Very quick delivery. Very happy. Will use again”

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Posted 11 years ago

“Super comfy sleeping bag - the hood was a welcome feature. Snug and warm. Delivery time was also good. Would definitely recommend. Kept me warm on a rainy night when it was a bit colder as well. Only tried and tested during the "summer" season so not sure how well it would fair in cooler temperatures. Used with a roll mat.”

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Posted 11 years ago

“Great quality products and low prices. Very quick delivery. Very happy. Will use again”

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Posted 11 years ago

“Quality goods...fast delivery”

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Posted 11 years ago

“Decathlon is fine but the delivery company were very poor”

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Posted 11 years ago

“Good.”

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Posted 11 years ago

“Top price and swift dispatch of goods..What else is there to say....”

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Posted 11 years ago

“Absolutly brilliant site to use . My order arrived quick ( within a couple off days ) and was well packaged in fact i was so impressed with the service i sent them a positive email to thank them . Very recommended ????”

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Posted 11 years ago

“The click and collect service was really easy although purchasing the dive mask online proved to be more difficult. There seemed to be technical issues with the website with it failing to recognize my user account details which therefore blocked the purchase transaction.”

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Posted 11 years ago

“Ordered some swim shorts and normal shorts for my son. Easy to order, came quickly, and he who is fuss loved them all. And really good value for money as well.”

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Posted 11 years ago

“Easy to order, goods arrived well packaged and promptly. Only slight gripe was the courier - with something like a bike it would be better to use one that gives you at least a rough idea of what time of day they will arrive - so you can try to be in, not really possible to have it delivered to work or to go and pick it up from a depot!”

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Posted 11 years ago

“Ordered rash vests for myself and my 4 kids. They were a great price and really good quality. The sizing was accurate too (based on child's age). Delighted. Thank you.”

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Posted 11 years ago

“I used the Decathon site to send a gift to someone in the UK. Perfect from all points of view - plenty of choice, delivery on time, articles of good quality, price reasonable.”

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Posted 11 years ago

“Ordered items arrived very quickley, and of good quality at a great price.”

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Posted 11 years ago

“Quick delivery to the local store. The camping hammocks used for a scout camp. Brilliant”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews