Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were helpful to direct me to the product that I needed. The instore online ordering was a little cumbersome, with screens being slow to react. Instructions to build the bike were clear. The biggest issue was that we couldn't select the delivery day, which would have been helpful.”

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Posted 11 years ago

“came really quick the tent was really roomy had more then enough room to have 5 peaces of bags on the porch and had enough room even with 2 other people inside”

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Posted 11 years ago

“Great quality and value for money. I am extremely happy with my purchase. Delivery was as stated.”

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Posted 11 years ago

“Decathlon is one of my favorite stores. i make a point to visit the store whichever city i visit (atleast the one near to the city if not in the city). i had reviewed and considered Decathlon in high regards. My recent visit to Decathlon, Belfast was bad. I reserved a product online (which was a bike) and got the confirmation from the person in the store that i can come and collect the product any time in the week. unfortunately i was turned back when i went to the store.”

Helpful Report

Posted 11 years ago

Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Excellent and very prompt service”

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Posted 11 years ago

“For the price a very nice pair of glasses , even in the brightest sun the photochromic lens are a nice level to see everything through them . great fit and stylish for such a low price. BARGIN”

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Posted 11 years ago

“Because I ordered with you before you did not give me the option to select my address - when I realised upon payment going through you were not giving me the option to change it to my boyfriends address I tries calling your customer service number to which it kept me on hold then told me there's no one to take my call goodbye and hung up on me”

Helpful Report

Posted 11 years ago

Dear Kirsty, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our website and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. In regard to your request, I would like to inform you you are always able to change your shipping address for each order you place at the payment stage. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions on 03454507936. Have a lovely day!

Posted 11 years ago

“Great product especially considering cost. Clear instructions, well designed and easy to use. Was delivered on correct day in perfect condition although a large and heavy parcel. Ordering process was straightforward. Very happy :)”

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Posted 11 years ago

“took a bit of time finding what i wanted on the website. service in store was very good, staff where very helpful”

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Posted 11 years ago

“Speedy service”

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Posted 11 years ago

“First class service. Everything I've ordered has been top quality . Just wish my nearest branch had a wider range of ladies golf clothes!”

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Posted 11 years ago

“Good service, kept me informed, prompt delivery.”

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Posted 11 years ago

“Products good quality. Service effi”

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Posted 11 years ago

“Excellent service. Good quality socks.”

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Posted 11 years ago

“I bought uv tops and bikinis fir my girls. The tops are tight fit and I was prepared for that by reading other reviews. My girls are aged 10 and 11 and age 12 was fine for them. The bikinis however are really small. I got age 12 and they barely fit my 10 year old and shes not big for her age. I ordered age 14 for my 11 year old and they will do for this holiday but wouldn't get anymore use for them but for the price I can't complain. The tops are fantastic price. I've looked elsewhere and they were £15 at least. Over all I'm very happy with my purchase.”

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Posted 11 years ago

“Very prompt and trouble free buy. Well worth the money.”

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Posted 11 years ago

“Clear, easy site with accurate sizing of clothes. Great value products - particularly own brand stuff. Would use again”

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Posted 11 years ago

“Disappointing that if you purchase something for collection from store that it is only held for 1 week.”

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Posted 11 years ago

“Staff at the bike department was rude and not keen to help.”

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Posted 11 years ago

Dear Ivan, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services in store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. May I ask you which store are you referring to? You can also contact them directly on: http://www.decathlon.co.uk/decathlon-stores.html Using this link you can find the nearest Decathlon Store to you, find their contact (opening times, telephone number and address), you also have the option “@Contact my store” which will allow you to send an email straight to the store. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Really fast and easy delivery. Will definitely use again in future. Thanks very much”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews