Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“took a bit of time finding what i wanted on the website. service in store was very good, staff where very helpful”

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Posted 10 years ago

“Speedy service”

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Posted 10 years ago

“First class service. Everything I've ordered has been top quality . Just wish my nearest branch had a wider range of ladies golf clothes!”

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Posted 10 years ago

“Good service, kept me informed, prompt delivery.”

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Posted 10 years ago

“Products good quality. Service effi”

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Posted 10 years ago

“Excellent service. Good quality socks.”

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Posted 10 years ago

“I bought uv tops and bikinis fir my girls. The tops are tight fit and I was prepared for that by reading other reviews. My girls are aged 10 and 11 and age 12 was fine for them. The bikinis however are really small. I got age 12 and they barely fit my 10 year old and shes not big for her age. I ordered age 14 for my 11 year old and they will do for this holiday but wouldn't get anymore use for them but for the price I can't complain. The tops are fantastic price. I've looked elsewhere and they were £15 at least. Over all I'm very happy with my purchase.”

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Posted 10 years ago

“Very prompt and trouble free buy. Well worth the money.”

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Posted 10 years ago

“Clear, easy site with accurate sizing of clothes. Great value products - particularly own brand stuff. Would use again”

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Posted 10 years ago

“Disappointing that if you purchase something for collection from store that it is only held for 1 week.”

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Posted 10 years ago

Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Staff at the bike department was rude and not keen to help.”

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Posted 10 years ago

Dear Ivan, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services in store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. May I ask you which store are you referring to? You can also contact them directly on: http://www.decathlon.co.uk/decathlon-stores.html Using this link you can find the nearest Decathlon Store to you, find their contact (opening times, telephone number and address), you also have the option “@Contact my store” which will allow you to send an email straight to the store. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Really fast and easy delivery. Will definitely use again in future. Thanks very much”

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Posted 10 years ago

“Excellent scooter, much more robust than other brands.”

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Posted 10 years ago

“The product i recieved was the wrong item - or the website has the wrong picture. I had a lot wasted effort time and money to collect the wrong item”

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Posted 10 years ago

Dear Jo, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our product and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I will send you an email to your personal address with all the instruction to make a return. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“They have huge range of sporting and outdoorsy stuff and it's well priced. Great quality too.”

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Posted 10 years ago

“Excellent service, communication and quality”

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Posted 10 years ago

“Good quality clothing at very good value, sizing is a little difficult and unpredictable”

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Posted 10 years ago

“Great quality products and low prices. Very quick delivery. Very happy. Will use again”

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Posted 10 years ago

“Super comfy sleeping bag - the hood was a welcome feature. Snug and warm. Delivery time was also good. Would definitely recommend. Kept me warm on a rainy night when it was a bit colder as well. Only tried and tested during the "summer" season so not sure how well it would fair in cooler temperatures. Used with a roll mat.”

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Posted 10 years ago

“Great quality products and low prices. Very quick delivery. Very happy. Will use again”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews