Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent!”

Helpful Report

Posted 10 years ago

“Everything I wanted was in stock, and it arrived quickly and was well packaged. I am also happy with the items which are well made and a good price.”

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Posted 10 years ago

“Overall very happy with service. The goods ordered came quicker than stated. Not very happy with the picture on the website advertising the vango eye light, looked like there were 3 lights attached, although it did say pink, the picture was very misleading.”

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Posted 10 years ago

“First "met" Decathlon last year in France and liked what I saw. I bought some walking sandals and very much wanted another pair. Searching the website, I found what I wanted and ordered it, well two pairs as one was in the sale. They arrived very quickly, were well packaged but still easy to open. I'd definitely shop there again.”

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Posted 10 years ago

“Found exactly what we were looking for and more besides, just wish there was one closer to us!”

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Posted 10 years ago

“Very helpful staff in the Coventry branch.”

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Posted 10 years ago

“A little slow at despatching items, takes about a week before they commit to sending the items. Also a bit slow at exchanging items I had to chase up the company to find my returned items before they sent the exchange item back out. They did do this very fast upon my chase though. Customer service response was quick. Products seem of a good quality though.”

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Posted 10 years ago

“Brilliant price and quality un match able toast other place and here in a day!”

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Posted 10 years ago

“Very fast delivery, order all present & correct and good quality - would certainly use again.”

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Posted 10 years ago

“Quick and easy website to use. Helpful staff in store to deal with order pick up. Will definitely use again.”

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Posted 10 years ago

“Excellent service, kept informed of delivery time and date and would use the online service in the future”

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Posted 10 years ago

“Great service! I ordered on line but didn't realise I had old address on account so called up. My address was amended and delivery rescheduled with no problem and the excellent advisor Louis called me back to confirm everything was ok. The judo suit was great quality and excellent value. Would definitely order on line again.”

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Posted 10 years ago

“Great quality products at a great price.”

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Posted 10 years ago

“Excellent service quality and price and no quibble returns”

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Posted 10 years ago

“everything fine apart from losing our order - promptly resolved tho. Female staff on tills at Giltbrook are miserable cows and need training in customer service.”

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Posted 10 years ago

“I have found Decathlon own brand items to very well priced and there quality out standing. Their shops are very well layed out with each sport having it's own area with the related products all on display making it easy to find what you wish to find. I have also used the free online ordering system which I find very easy to use and the the service is outstanding. Staff are also very helpful and willing to help with any questions you have.”

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Posted 10 years ago

“Very friendly and helpful service whenever I have been in to the Southampton store!”

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Posted 10 years ago

“An company that is trustworthy and provides excellent service and quality products at a very reasonable price”

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Posted 10 years ago

“Decathlon's online service was amazing. I ordered a table tennis table in June 2015 and was promptly asked to call them to verify the order. Once verification was complete, the order was confirmed. It finally turned up on the expected delivery date, very good! Thank you!”

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Posted 10 years ago

“Great products at great value. Often matching big brand quality. Amazing range of sports covered too. My new favourite store.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews