Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were very helpful but not very knowledgable about stock and also for a brand new store stock levels weren't that good in certain areas of the store. To be honest if I didn't know that it had just opened I would not have thought it was a brand new store. Love decathalon though”

Helpful Report

Posted 10 years ago

“Great products at great prices. Very quick delivery which I was very impressed with. Will be 100% using again”

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Posted 10 years ago

“Very good quality ????”

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Posted 10 years ago

“Have used Decathlon to order gifts for my brother on several occasions and have nothing to say but great prices, great items and quick delivery. Will continue to use them”

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Posted 10 years ago

“every sport you can thinks of .every brand, good prices, in my option their own branded equipment is in most case superior to other brands and costs less, bike section is just awesome….”

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Posted 10 years ago

“Good service and good product's, kids love going there,”

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Posted 10 years ago

“Very good service but not everything ordered was available.”

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Posted 10 years ago

“Item came very quickly. The shoes are very good quality and comfortable. Would buy from here again.”

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Posted 10 years ago

“Bought 2 pairs of wellington boots for Christmas presents. They look perfect but obviously have yet to be tested. Ordering online was easy and the delivery much quicker than expectced, thank you”

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Posted 10 years ago

“You sent me the wrong order in the post and I had to take order back to the shop in Reading Berks, because the website would not let me return item without getting a refund as only wanted my original order. Not very happy and out of an hour and half of my times as wells petrol money!”

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Posted 10 years ago

“Ordered various clothing online and was bale to return without a problem”

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Posted 10 years ago

“The snowboots arrived really quickly and are perfect for my son.”

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Posted 10 years ago

“Good price, great products fast delivery. Loved it”

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Posted 10 years ago

“Ordered track suits for my girls next day received an email saying one was out of stock however when I collected the order both were available. The tracksuits look good quality and were very reasonably priced.”

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Posted 10 years ago

“I bought this body running light because I go running early in the mornings and because it is winter time, it is dark. The light got 3 different light stages, is easy and light to wear. I only used the light 4 times so far so I can't say how long it lasts. Together I have been running around 3 hours and the light is still working; didn't need to charge it yet. It doesn't make much difference whether I run with stage 1, 2 or 3 as the light doesn't come up much stronger really which might be a tiny minus. For runs up to 4 hours and/or back up in addition to a head light it is perfect and I would definitely recommend it!”

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Posted 10 years ago

“Very quick service, clothes as expected.”

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Posted 10 years ago

“Good quality products for reasonable prices”

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Posted 10 years ago

“Got exactly what I wanted at a great price!”

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Posted 10 years ago

“Massive range of goods available and muliple choice of "Like" items. . . I found exactly the right boots for shooting . . . they may not be "Branded" but. . . they are perfect and just a third of the price. . . . All in all a place I will be checking first before purchasing sports clothes or equipment . . . Highly recommended. . . . and you can opt to pick up your items from a drop off point . . . so you never miss deliveries”

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Posted 10 years ago

“Quick delivery would use again”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews