Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always get great service at the Bolton store reckon I've spent about £1500 there in the couple of years. Cycle scheme was easy to access there as well. Good store.”

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Posted 10 years ago

“Delivered to store on date advised. Quick service at checkout”

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Posted 10 years ago

“Very, very stisf. Thank You!”

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Posted 10 years ago

“Item shipped straight away and I received it within 2 days. Very good!”

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Posted 10 years ago

“Overall Decathlon were very good and i would return in the future, I had just small niggle; i bought two ski jackets for my daughter (of different sizes) and sent the one i didn't want back. the problem i had was with the refund, it wasn't until i reminded them i hadn't yet received my money back did they actually do anything. However when they were made aware they acted immediately and i received the refund actually quicker than i was expecting! I would put this down to being very busy on the run up to christmas. So overall i'm happy with the goods and with the service!”

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Posted 10 years ago

“Very comfy leggings/shirt and good quality for the excellent price. I am normally a small/medium but I have the XS as I think the sizes are misleading i.e. they are too big.”

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Posted 10 years ago

“Good product quality and fast delivery. All perfect. Thanks”

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Posted 10 years ago

“Prompt, precise service, can't ask for more Bill McIntosh”

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Posted 10 years ago

“Good and easy service, thank you”

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Posted 10 years ago

“very taken with my Decathlon jkt. It keeps me warm in the coldest weather and I shall be buying others in different colours once the christmas rush gets the stock levels up. These are really good value and at times can almost be too warm - that's good news! I live in York and it can be very cold here!”

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Posted 10 years ago

“We were very pleased with the service from the staff at Decathlon. The young man who served us was extremely helpful and I think attention like he gave us makes you want to return again. This is our second visit and extremely pleased. I think his name was Scott. Tall.”

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Posted 10 years ago

“I wanted purple wellies child size 8. They were easily found on your website, simply ordered and arrived promptly. Great service - Thank you. Sue Hobbs”

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Posted 10 years ago

“Nice easy to use website, very quick delivery, and great quality products at reasonable prices. Could not recommend more.”

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Posted 10 years ago

“Great communication, great product and an unbeatable price 2ND Feed back, no change, the bike is worth double it's cost, superb quality”

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Posted 10 years ago

“Very good service would use this online service again, order was very quick to arrive in store. Thanks for a great service!”

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Posted 10 years ago

“Absolutely first class service all round - Thank you !”

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Posted 10 years ago

“It was a pleasure dealing with you...have recommended to a few friends”

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Posted 10 years ago

“Straight forward process to order online and collect in store, good value quality product.”

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Posted 10 years ago

“Shipped on the fourth and heard nothing since. Just told will get email on arrival Tracking usually gives current location.”

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Posted 10 years ago

“Be next Decathalon is my favourite sport shop it is fantastic”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews