Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Using the website it was easy to find and order the items I wanted which I collected in store. The collection process was very straightforward.”

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Posted 10 years ago

“Quick turnaround from order to delivery. Strong packaging”

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Posted 10 years ago

“just to have it all connected without having to enter all my details was good. easy to order and excellent delivery, thank you”

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Posted 10 years ago

“Helpful and polite. Thanks”

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Posted 10 years ago

“Very easy to make an order. Delivery was very prompt and I was kept informed as to when the order would arrive. Definitely would use Decathlon again.”

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Posted 10 years ago

“Package arrived swiftly and so happy with contents”

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Posted 10 years ago

“Item arrived exactly when you said it would,well wrapped for safety.”

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Posted 10 years ago

“I purchased a product and was not informed of when it was despatched (especially as it was sent to an intermediate address rather than my home address). In trying to contact the company to have it re-sent their website does not work so there is no way of getting in touch with them. Very poor.”

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Posted 10 years ago

“Very Fast delivery, good quality products.”

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Posted 10 years ago

“Bought as Xmas gift so no experience in use but really impressed by speed of delivery!”

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Posted 10 years ago

“Well priced products with efficient delivery. I ordered the wrong size but they changed the items with no fuss. My only complaint would be that sizes are not as uniform as I'd like.”

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Posted 10 years ago

“I wanted to change the delivery address and that was done easily after a quick phone call to the shop. So now my husband should have a surprise for Christmas.”

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Posted 10 years ago

“Item bought on line didn't quite fit, the store exchanged it for different size without any problems.”

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Posted 10 years ago

“All good. Easy to find and order. Quick delivery.”

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Posted 10 years ago

“goods arrived very quickly”

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Posted 10 years ago

“the Decatholon we used was in St. Paul les Dax in France and we had excellent service”

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Posted 10 years ago

“Decathlon have some excellent products, at really good prices.”

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Posted 10 years ago

“Good efficient service.”

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Posted 10 years ago

“Great communication, great product and an unbeatable price”

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Posted 10 years ago

“A great experience. All products are excellent. Website is easy to use and one of my items was a little small, and the exchange process was very quick with no issues.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews