Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered track suits for my girls next day received an email saying one was out of stock however when I collected the order both were available. The tracksuits look good quality and were very reasonably priced.”

Helpful Report

Posted 10 years ago

“I bought this body running light because I go running early in the mornings and because it is winter time, it is dark. The light got 3 different light stages, is easy and light to wear. I only used the light 4 times so far so I can't say how long it lasts. Together I have been running around 3 hours and the light is still working; didn't need to charge it yet. It doesn't make much difference whether I run with stage 1, 2 or 3 as the light doesn't come up much stronger really which might be a tiny minus. For runs up to 4 hours and/or back up in addition to a head light it is perfect and I would definitely recommend it!”

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Posted 10 years ago

“Very quick service, clothes as expected.”

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Posted 10 years ago

“Good quality products for reasonable prices”

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Posted 10 years ago

“Got exactly what I wanted at a great price!”

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Posted 10 years ago

“Massive range of goods available and muliple choice of "Like" items. . . I found exactly the right boots for shooting . . . they may not be "Branded" but. . . they are perfect and just a third of the price. . . . All in all a place I will be checking first before purchasing sports clothes or equipment . . . Highly recommended. . . . and you can opt to pick up your items from a drop off point . . . so you never miss deliveries”

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Posted 10 years ago

“Quick delivery would use again”

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Posted 10 years ago

“Perfect.”

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Posted 10 years ago

“Bought riding boots for my daughter. Great choice, excellent value for money. Product arrived quickly and are exactlocation as advertised.”

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Posted 10 years ago

“Impressed with ease of of ordering process and speed of delivery and quality of the product.”

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Posted 10 years ago

“I bough my Tribord snorkel mask on line. The website was easy to use and the item was delivered very quickly. I was so impressed with the service I went back on line and ordered some fins. Excellent quality and only 8.99GBP. Couldn't believe it as to hire on holiday is very expensive. Would definitely recommend, in fact I did and my friend ordered on line as well. It will be the first site I check out in future for sports gear.”

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Posted 10 years ago

“All very easy indeed”

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Posted 10 years ago

“Returns in store took 45 minutes and I had to argue to get the price on my invoice refunded, even the delivery charge was argued about. I will never order again.”

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Posted 10 years ago

“I bought the snow trousers for my two boys. The sizes came up big which was good and when folded the trousers were very compact.”

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Posted 10 years ago

“I placed my order for a large number of fleece jackets and it was an easy process considering it was my first order. Thank you Decathalon for making it fast and easy from ordering to delivery to my door.????”

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Posted 10 years ago

“Very fast delivery. Good quality clothing for running . Very pleased and would recommend to friends.”

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Posted 10 years ago

“I love this shop although I first went to this shop in France there stores are twice the size of uk ones but the stuff is so cheap and good quality thanks decathlon”

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Posted 10 years ago

“Item was priced well and quickly delivered to store. Packaging was pretty amazing and kept the item well protected. Unfortunately it has some slight manufacturing faults which should have been picked up before the item was despatched.”

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Posted 10 years ago

“Had to call to find out where my item was, but overall excellent service, the lady I spoke to was very helpful and after a long wait I received my items as promised, they are gorgeous as well.”

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Posted 10 years ago

“Whenever I visit Decathlon I stag much longer than I intend to and buy much more than I set out to. As a family, we have bought wetsuits, mountain bikes, a kayak, a table tennis table, tents, rucksacks, shoes and many other items, all excellent quality and great value for money. The returns policy y is also second to none.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews