Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's well made, easy to use , and looks great . Only negative is the brakes could use some improvement had a few close calls. Otherwise worth buying.”

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Posted 10 years ago

“Very happy with the service my products arrived quickly and were great value for money. Will definitely use you again.”

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Posted 10 years ago

“Excellent quality, good price girls ski jacket. Had been scouring shops and online for ages, not finding anything then remembered Decathlon and BINGO! Fussy daughter loves her jacket because it is a) warm and cosy b) not pink but navy with red lining and lots of hidden pockets. Delighted!”

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Posted 10 years ago

“Never again will I use Decathlon”

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Posted 10 years ago

Dear Gareth, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services. Please feel free to contact our Customer Loyalty team by phone on 02070643000 or via Contact form: http://www.decathlon.co.uk/customer-loyalty.html We hope you might give a second chance to Decathlon in the future. Have a lovely day!

Posted 10 years ago

“Great value for money - quality merchandise.”

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Posted 10 years ago

“It's cool”

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Posted 10 years ago

“Very straight forward. Easy to order from website and to collect from stire”

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Posted 10 years ago

“Friehdy staff,product arrived quickly.very happy l bought another 2 of them”

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Posted 10 years ago

“Click and collect service first class”

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Posted 10 years ago

“Good service and prompt delivery.”

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Posted 10 years ago

“excellent product, prompt service. Thank You”

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Posted 10 years ago

“Website was easy to use and ordering process was efficient and convenient. Collecting goods was fine but it's a little bit disinterested in the shop. I had ordered riding boots in a couple of sizes and the refund for the unwanted pair was straight forward. So all in all I'm happy”

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Posted 10 years ago

“Arrived promptly but the box was very large for a slim golf club!”

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Posted 10 years ago

“I was very impressed with the prices of the horese rugs and electric fence tape i bought from Decathlon they were nearly half the price of my local tack shop and with free delivery even better will deffinatley buy from you again”

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Posted 10 years ago

“The service was fine but beware that shopping in store is far more expensive than ordering online. price in store at end of October 189, price online at the same time 149, price online in November 119.”

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Posted 10 years ago

Dear Wendy, Thank you for the time you spent giving us your feedback. We hope that you were satisfied with your order and hope to see you soon at Decathlon for an even better experience. Please note the prices in store and online may be different as the stock is separated. Feel free to contact us if you have any questions regarding your online order. Have a lovely day!

Posted 10 years ago

“I was very pleased with the quality of the yoga pants and fleeces I bought . The colours were also true to the photos and all fitted perfectly. I will definitely buy again.”

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Posted 10 years ago

“Excellent product. Arrived on time. Brill website.”

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Posted 10 years ago

“Very prompt delivery. The scooter is now wrapped and waiting for Christmas.”

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Posted 10 years ago

“The store assistants in the horse riding aisle were very helpful and took the time to advise and check that the helmet was the right size and fit. Only 4 stars overall because the self checkout was not a good experience and there wasn't anyone working at the tills. We are very pleased with all the various products we bought. The swimming kits were excellent value for money.”

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Posted 10 years ago

“Item arrived to different store than ordered.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews