Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with quality product and excellent service and price , esp with bathrobe for grandson.”

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Posted 10 years ago

“great service and great products. i had sent an email to customer service asking to amend my delivery address after i had ordered and the order arrived to the correct address. other retailers would have gotten that wrong.”

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Posted 10 years ago

“Had the item I was looking for at a good price. No hastle ordering. Prompt service.”

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Posted 10 years ago

“Excellent product and very fast delivery.”

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Posted 10 years ago

“Great product great prices and fast delivery”

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Posted 10 years ago

“Had been after a good quality outdoor table tennis table and kept an eye on prices for long while. No one came near to Decathlon price on Cornilleau. Good delivery too - on time and undamaged. No complaints at all, will certainly use again - in fact have already done so.”

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Posted 10 years ago

“Some really good gear that does the job it's meant to at a very reasonable price.”

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Posted 10 years ago

“i ordered rugby boots for the present, came without orginal box and half size bigger than i ordered... not really good present. Price was cheeper than anywhere alse”

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Posted 10 years ago

“Great delivery time, fantastic products, great price. However surprisingly very little info on returns! Note for improvement but very pleased overall”

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Posted 10 years ago

“Purchased two scooters for our grandsons aged 11 & 9 years of age. Delighted with personal service from Decathlon and prompt delivery. Goods arrived in excellent condition and very well parcelled. Would certainly recommend this company.”

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Posted 10 years ago

“Excellent service, easy company to do business with. Item came on the day quoted. Thoroughly impressed with Decathlon and the items I bought.”

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Posted 10 years ago

“Fast delivery and items as described on website”

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Posted 10 years ago

“Cheap price quick delivery”

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Posted 10 years ago

“It's well made, easy to use , and looks great . Only negative is the brakes could use some improvement had a few close calls. Otherwise worth buying.”

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Posted 10 years ago

“Very happy with the service my products arrived quickly and were great value for money. Will definitely use you again.”

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Posted 10 years ago

“Excellent quality, good price girls ski jacket. Had been scouring shops and online for ages, not finding anything then remembered Decathlon and BINGO! Fussy daughter loves her jacket because it is a) warm and cosy b) not pink but navy with red lining and lots of hidden pockets. Delighted!”

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Posted 10 years ago

“Never again will I use Decathlon”

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Posted 10 years ago

Dear Gareth, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services. Please feel free to contact our Customer Loyalty team by phone on 02070643000 or via Contact form: http://www.decathlon.co.uk/customer-loyalty.html We hope you might give a second chance to Decathlon in the future. Have a lovely day!

Posted 10 years ago

“Great value for money - quality merchandise.”

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Posted 10 years ago

“It's cool”

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Posted 10 years ago

“Very straight forward. Easy to order from website and to collect from stire”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews