Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon are quick at posting stuff out, which is good, but I took a 'Star' off because when I returned a product to them for a replacement, the new order showed on my account as 'in progress' for two weeks and it wasn't until I asked them where was my order that they asked me for my proof of postage for the item I sent back as this was holding things up. I scanned and emailed them the proof straightaway and they finalised the order and I received the goods a couple of days later.”

Helpful Report

Posted 10 years ago

“Very good service. Product great and good customer service”

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Posted 10 years ago

“First visit to Decathlon at Botley (Oxford). I wanted riding boots for my two grandchildren and a small tack box. Only found one size of boots and no tack box. A member of staff found the items for me on line and placed an order for them. Took me to the cash desk and handed me over to another member of staff who took the payment and explained exactly what I would need to do when I came to collect the items. Two days later I was contacted to say the items had arrived and when I went to collect them they were checked to make sure I was happy with them. Excellent cutomer service, very helpful, very friendly and I would definately recommend friends to go there. Thank you for a lovely shopping experience!”

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Posted 10 years ago

“Excellent service. Friendly and wanted to help. Follow up is good.”

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Posted 10 years ago

“Prompt delivery. goods as described.”

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Posted 10 years ago

“Excellent range of products and great value. Staff are well informed. Could do with a few more at the till at times but overall it's a great place to go and I do a lot of my sports shopping there.”

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Posted 10 years ago

“The delivery times are all right and the staff is really nice!”

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Posted 10 years ago

“Very pleased with quality product and excellent service and price , esp with bathrobe for grandson.”

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Posted 10 years ago

“great service and great products. i had sent an email to customer service asking to amend my delivery address after i had ordered and the order arrived to the correct address. other retailers would have gotten that wrong.”

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Posted 10 years ago

“Had the item I was looking for at a good price. No hastle ordering. Prompt service.”

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Posted 10 years ago

“Excellent product and very fast delivery.”

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Posted 10 years ago

“Great product great prices and fast delivery”

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Posted 10 years ago

“Had been after a good quality outdoor table tennis table and kept an eye on prices for long while. No one came near to Decathlon price on Cornilleau. Good delivery too - on time and undamaged. No complaints at all, will certainly use again - in fact have already done so.”

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Posted 10 years ago

“Some really good gear that does the job it's meant to at a very reasonable price.”

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Posted 10 years ago

“i ordered rugby boots for the present, came without orginal box and half size bigger than i ordered... not really good present. Price was cheeper than anywhere alse”

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Posted 10 years ago

“Great delivery time, fantastic products, great price. However surprisingly very little info on returns! Note for improvement but very pleased overall”

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Posted 10 years ago

“Purchased two scooters for our grandsons aged 11 & 9 years of age. Delighted with personal service from Decathlon and prompt delivery. Goods arrived in excellent condition and very well parcelled. Would certainly recommend this company.”

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Posted 10 years ago

“Excellent service, easy company to do business with. Item came on the day quoted. Thoroughly impressed with Decathlon and the items I bought.”

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Posted 10 years ago

“Fast delivery and items as described on website”

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Posted 10 years ago

“Cheap price quick delivery”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews