Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and reliable, reasonably priced”

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Posted 10 years ago

“For sure I'm happy with everything I bought from decathlon. Even when I needed to Change something, it was quick and easy. Thank you !!!”

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Posted 10 years ago

“Had to wait a long time to be served to collect my online order and no one came to help or apologise for being late. Eventually we had to go to the till after about 10 minutes of waiting and the lady who served me was very helpful and did apologise.”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. We will inform about this to our Store Manager in order to improve your service. Please, accept our apologies for the delay on the delivery. Have a nice day.

Posted 10 years ago

“Incredibly fast delivery. Lovely boots. Thank.you”

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Posted 10 years ago

“Very easy to make purchase and quick delivery”

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Posted 10 years ago

“1st of all your website is not very informative in info for tracking your order. 2nd when I placed my order the delivery date came up as 29th july & no one at your store can give me a delivery date as I needed the order for the 20th of august for a special fishing trip. I have emailed again to yry to assertain were abouts the ordet is but the responce was to no avail??”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with your order. We will inform our Web Designer about your issue so we can provide an easier service. In regards to the delay in the delivery, you can contact us in the Customer Loyalty Team an we would be please to help you (0207 064 3000). Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“The Decathlon website was very user friendly and easy to navigate. I found it easy to compare products and each product's details were clearly displayed and had a consistent scale (the WiFi signal bar thing is genius, by the way!) enabling quick and at a glance comparison. The range of products was large, but not overwhelming due in part to the well designed website”

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Posted 10 years ago

“Good customer service”

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Posted 10 years ago

“Ordered 3 camping lanterns on 2nd August 16 for in-store collection. Arrived 4th August. Took one minute to collect at till. Easy.”

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Posted 10 years ago

“Great speedy service and price was great too, lots if fun and laughs to be had with the badminton set, will be back for other games /sports equipment”

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Posted 10 years ago

“First impressions very good service,and prompt delivery service”

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Posted 10 years ago

“Great product and prompt service”

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Posted 10 years ago

“Fast Delivery, Great Quality, amazing prices”

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Posted 10 years ago

“Ideal place to order on line sports equipment”

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Posted 10 years ago

“Fast delivery!”

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Posted 10 years ago

“The item i ordered online was delivered very quickly and was packaged very well”

Decathlon 5 star review on 9th August 2016

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Posted 10 years ago

“Large size clothes for outdoor activities. Most outdoor shops assume you have to be thin in order to be allowed outdoors. Decathlon doesn't and sells technical clothing that fits larger people.”

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Posted 10 years ago

“Very good service in the Sheffield store. Fixed bikes at great speed.”

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Posted 10 years ago

“Ordered a bicycle for my grandson and was delighted with early delivery and to find the bicycle was already assembled for me. Great job.”

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Posted 10 years ago

“I love the materials and the prices are great. The only downside is that the delivery takes so long!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews