Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery!”

Helpful Report

Posted 9 years ago

“The item i ordered online was delivered very quickly and was packaged very well”

Decathlon 5 star review on 9th August 2016

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Posted 9 years ago

“Large size clothes for outdoor activities. Most outdoor shops assume you have to be thin in order to be allowed outdoors. Decathlon doesn't and sells technical clothing that fits larger people.”

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Posted 9 years ago

“Very good service in the Sheffield store. Fixed bikes at great speed.”

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Posted 9 years ago

“Ordered a bicycle for my grandson and was delighted with early delivery and to find the bicycle was already assembled for me. Great job.”

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Posted 9 years ago

“I love the materials and the prices are great. The only downside is that the delivery takes so long!”

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Posted 9 years ago

“The trainers bought were very good value and I am really pleased with them. However I ordered these online in store on a Saturday, my estimate delivery was Wednesday, when I had heard nothing the following Saturday I enquired in store. They didn't know anything about it. It then took until the Monday after I spoke to the warehouse it appeared that the order had been in store for sometime.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your delivery. Unfortunately, we received the advise that your order was delivered to the store the 25/08 which was the same day that you picked it up from the store. However, we will send the issue to our IT Team in order to solve it as soon as possible. Thank you for your patience. Hope you are enjoying your trainers. Have a nice day.

Posted 9 years ago

“Quick, delivery! 10/10”

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Posted 9 years ago

“I never received notification my order was ready for collection. My wife went to the store and was told it had been sent to another country and was lost. Order cancelled.”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Unfortunately, your parcel was cancelled and refunded due to an unlikely issue in the delivery. Please, feel free to contact us in the Customer Loyalty Team (0207 064 3000) if you have any concern and accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“The products were really good quality for such a reasonable price.”

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Posted 9 years ago

“Really easy online ordering. Click and collect was straightforward. Changing rooms could be better”

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Posted 9 years ago

“My on-line order was processed very quickly and collection was easy. Everything I ordered was good so very happy with both service and products.”

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Posted 9 years ago

“Excellent prompt delivery and great price”

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Posted 9 years ago

“High quality product at good price. Well packed and prompt delivery.”

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Posted 9 years ago

“A great scooter”

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Posted 9 years ago

“Excellent product reviews on website, making it easy to choose which product was right for me. Also super speedy delivery!!”

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Posted 9 years ago

“Prompt delivery of item which was a gift and was much appreciated.”

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Posted 9 years ago

“Very fast and friendly service.”

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Posted 9 years ago

“Brilliant service from order to receiving goods. very pleased with the quality, price of my goods (2prs Shoes). Recommending site to my work mates.”

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Posted 9 years ago

“it was ok but one of the bolts provided had a bad thread so wasnt really usable but everything else is fine”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. For further occasions, when receiving a faulty item, you can contact us in the Customer Loyalty Team (0207 064 3000) and we will proceed either a replacement or a refund of the damaged product. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews