Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy with my order. The products were as I expected and the delivery was good. Unfortunately the helmet did not fit so I had to send it back, but that is the risk you take from ordering before trying it on. It was a pity I had to pay for sending the package back, but Decathlon refunded me promptly for the helmet itself.”

Helpful Report

Posted 10 years ago

“good quality, convenience, courtesy, reliability, punctuality.”

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Posted 10 years ago

“Very knowledgable staff and excellent customer service. I called the shop and was put straight through to the sales assistant who had advised me on my purchase!”

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Posted 10 years ago

“Pleased with the items I kept and very good, free returns and refund service.”

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Posted 10 years ago

“I ordered the Etrex 20X late one Saturday evening and was very pleased to receive the item the middle of the following week. So very pleased with the Decathlon online service and delivery by Royal Mail.”

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Posted 10 years ago

“I buy from Decathlon for more than 20 years now, I buy hipism goods normally, very good on quality/price!!”

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Posted 10 years ago

“An excellent store and an enjoyable family outing. Well stocked and keen prices are bound to satisfy customers seeking all manner of sports and outdoor persuits equipment whether in store or online. Very helpful motivated staff are always available to assist if needed.”

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Posted 10 years ago

“Excellent value for money, great quality goods & very efficient friendly staff.”

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Posted 10 years ago

“Brilliant”

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Posted 10 years ago

“Excellent bicycle and excellent Customer Service”

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Posted 10 years ago

“I couldn't find the item cheaper anywhere else and it arrived super quick. Staff were friendly and helpful. Thanks Decathlon”

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Posted 10 years ago

“Good tent, good service with quick delivery. Thank you.”

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Posted 10 years ago

“Super happy with the purchase! Got myself a small backpack for short everyday trips and a bigger one for longer travels, happy with both especially as the bigger backpack fits perfectly on the plane and allows me to save money on not buying registered luggage with the cheap airlines. The quality of both products met all my expectations, and coupled with a super fast delivery it was overall a very satisfying experience.”

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Posted 10 years ago

“Quick and efficient click and collect service”

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Posted 10 years ago

“Competitive prices on good range of products. Staff helpful and knowledgeable on stock.”

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Posted 10 years ago

“Great service - tent dispatched and arrived quickly ????”

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Posted 10 years ago

“Delivery excellent, can't rate the bib shorts as they're my xmas pressie but have tried them for fit. XXL 5'8", 120kg - snug fit. Seem to be as good as my old adidas Sky bibs but only time will tell.”

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Posted 10 years ago

“Great prices 5*****”

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Posted 10 years ago

“Really quick delivery. First class service. Would definitely use again.”

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Posted 10 years ago

“Lovely sparkly leotard which our granddaughter loved.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews