Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient click and collect service”

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Posted 10 years ago

“Competitive prices on good range of products. Staff helpful and knowledgeable on stock.”

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Posted 10 years ago

“Great service - tent dispatched and arrived quickly ????”

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Posted 10 years ago

“Delivery excellent, can't rate the bib shorts as they're my xmas pressie but have tried them for fit. XXL 5'8", 120kg - snug fit. Seem to be as good as my old adidas Sky bibs but only time will tell.”

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Posted 10 years ago

“Great prices 5*****”

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Posted 10 years ago

“Really quick delivery. First class service. Would definitely use again.”

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Posted 10 years ago

“Lovely sparkly leotard which our granddaughter loved.”

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Posted 10 years ago

“I always find what I'm after if not more. The quality is great and the product range is fab. Will be back soon”

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Posted 10 years ago

“Super satisfied with the service received. All items delivered on time and well packed.”

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Posted 10 years ago

“Amazing top, all day comfort with the added bonus of being washable for further uses (I hope).”

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Posted 10 years ago

“Great prices great products”

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Posted 10 years ago

“delivered amazingly fast.,great returns policy, though I'm sure I won't need to return scooter as its as good as possible...!”

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Posted 10 years ago

“Every year on our annual visit to England we buy a quantity of Kalenji socks Eliofeel High White (Item 534169). For years we have been very satisfied with these socks as they were made with a high percentage of cotton. The current socks are made from 94% polyamide which have a very unpleasent feeling even when touched. Unfortunately we do not live in England otherwise we would changed them. Yours Sincerely Aliza Havkin mikehav1@013.net”

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Posted 10 years ago

“I bought the tiniest product online, as small as a mouse. I was away on holiday so missed the email that said that seven days had elapsed so they sent it back. So I drove twenty miles to your store to pick it up only to find you had sent it back. A tiny product couldn't be stored in the largest store imaginable. I will try not to use Decathlon again I think”

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Posted 10 years ago

“Great products and fantastic service.”

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Posted 10 years ago

“I ordered a bag on line- no issues faced @ all. Very quick and efficient service. Desk/ Customer services staff friendly and keen to please. Will most certainly use again and recommend it to my friends and family.”

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Posted 10 years ago

“Very pleased with product, and arrived very promptly.”

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Posted 10 years ago

“I wanted to buy a particular adult scooter which wasn't in stock when I went to the Bolton branch, a member of staff helped me order it on line in the store and I was e mailed on its arrival”

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Posted 10 years ago

“Having purchased goods from Decathlon, One of the items broke. I contacted Decathlon to arrange for a spare part to be sent to me. I got a very amateur phone call suggesting I contact a branch in Surrey Quays which is 250 miles from where I live. The person was unhelpful and ill informed.”

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Posted 10 years ago

“Love the product and such an amazing price!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews