Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods arrived very quickly and in good order.”

Helpful Report

Posted 10 years ago

“very good service good bike for the money”

Helpful Report

Posted 10 years ago

“I bought a pair of swim shorts and a rash vest. The shorts are great, nice fit, lovely colour and dry really fast on the beach. The rash vest didn't fit so I returned it and my refund was processed promptly. I will use Decathlon again. Only issue was buying on the website was quite tricky, by the time I was ready to pay, the items were out of stock, but the following day they were available again. Strange.”

Helpful Report

Posted 10 years ago

“Good quality products, fast delivery, recommended to all. We bought a 4-man tent, great value for money.”

Helpful Report

Posted 10 years ago

“Speedy delivery, good quality products excellent value for money”

Helpful Report

Posted 10 years ago

“Registering for your online service is over complicated and no paypal option either”

Helpful Report

Posted 10 years ago

“Better on line, as a third of the items are not priced in stores.”

Helpful Report

Posted 10 years ago

“The service I received when I ordered on line was excellent. Ordered in the afternoon and it arrived next day. Well done Decathlon will be back soon.”

Helpful Report

Posted 10 years ago

“I've never left Decathlon feeling like I've been ripped off. Decent kit at decent prices. They don't do pretend offers either. First stop for all out outdoor and cycling bits”

Helpful Report

Posted 10 years ago

“Speedy to order, easy to collect though would like a store nearer CO5 Colchester post code”

Helpful Report

Posted 10 years ago

“My order for a tennis racket was acknowledged and I received it in double quick time. Very pleased with the result as was my grandson who was the recipient!”

Helpful Report

Posted 10 years ago

“Absolutely fantastic service was received from Decathlon. They offered a fantastic online deal on a Vango Avington 600 tent. I had visited another site which promised to price match... But when it came down to it they waited so long to reply the Decathlon offer had been snapped up and they said they wouldn't price match. Luckily I'd already bought from Decathlon!”

Helpful Report

Posted 10 years ago

“Always quality products at a brilliant price.”

Helpful Report

Posted 10 years ago

“Loved the whole process, from order to pick-up.”

Helpful Report

Posted 10 years ago

“Value for money, good service.”

Helpful Report

Posted 10 years ago

“Excellent service and delivery”

Helpful Report

Posted 10 years ago

“Products are fine but took a week to get to me. Expected faster service. Also, the secure shopping certificate has expired. Didn't notice till after I had placed the order. I wouldn't have if I had noticed.”

Helpful Report

Posted 10 years ago

“Excellent. Speedy delivery and we love our tent.”

Helpful Report

Posted 10 years ago

“The boules that I purchased were delivered within the time that I was told they would be and I am very pleased with them, I would definitely recommend Decathlon to my friends.”

Helpful Report

Posted 10 years ago

“The sun-protective shirts which were fairly priced arrived swiftly, were the right size, and really did the job protecting the family from the sun while snorkelling - this is the first year we have had no sunburned backs or necks!”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews