Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website could do with being updated more often it's very slow. Very pleased with the service I received on this occasion.”

Helpful Report

Posted 10 years ago

“We love Decathlon in our house! Lots of different sports under one roof; we can even get most of our children's school sports kit there. Love the tent displays so you can see which tent is right for you. Changing rooms that you just nip into in the stores is an added bonus. The staff are always very helpful. Only have one little niggle - our local store is so popular that there is often not the full range of sizes available - but you can always order online so it's not such a huge problem.”

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Posted 10 years ago

“The product arrived very quickly, while unfortunately did not meet my expectations , the refund was rapid and seamless . Thanks for 1st class service,”

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Posted 10 years ago

“Great selection of branded and own brand products, often at very affordable prices. My only mark down would be that although the customer service is good, it's not always easy to find someone to advise you and the service at the till often seems a bit unorganised and there can be queues.”

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Posted 10 years ago

“Delivery was quick with everything correct. Sizes are tricky to work out but all fitted (just).”

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Posted 10 years ago

“Prompt delivery - no issues - I would definitely order from Decathlon again.”

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Posted 10 years ago

“Bought a quechua 6.3XL air tent. Service was really good and the tent came within days of ordering it. Tent itself if perfect for the family.”

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Posted 10 years ago

“I've bought many Decathlon branded items including a tent, accessories and clothes and have always been impressed by the design and quality.”

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Posted 10 years ago

“Staff helpful, products good quality for amount paid”

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Posted 10 years ago

“I love Decathlon and I would highly recommend it, they have great helpful staff and run a really wonderful service.”

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Posted 10 years ago

“Very good service and delivery”

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Posted 10 years ago

“we were surprise that for the price we paid delivery costs were not included or delivery toke so long. For the same item we realised after that we could had better deal via Amazon for example”

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Posted 10 years ago

“Fast dispatch, great racquet, but enormous packaging!”

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Posted 10 years ago

“Shoes as described and arrived promptly”

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Posted 10 years ago

“Helpful, friendly staff Good value for money Teenage boys liked the archery!”

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Posted 10 years ago

“Staff helpful, always willing to help and give advice”

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Posted 10 years ago

“Very quick delivery. Used decathlon as they were the cheapest I found online, had not used them before but will definitely use them again. :-)”

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Posted 10 years ago

“My purchase was delivered very quickly and well packaged. It was a gift for someone so very pleased and would use Decathlon again”

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Posted 10 years ago

“Great and quick service”

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Posted 10 years ago

“Good website, Straightforward shopping. Good product. Slow delivery”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews