Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality clothing , but order to delivery time could be a lot shorter.”

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Posted 10 years ago

“great online service, had to return item, lots of options. Thanks”

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Posted 10 years ago

“Thanks Decathlon for a great golf driver & a great price & promp delivery just waiting for the next bargain”

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Posted 10 years ago

“Great service when ordering online. Able to track my package through the delivery process.”

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Posted 10 years ago

“Very quick delivery, goods as described. Perfect.”

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Posted 10 years ago

“Good quality, best prices”

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Posted 10 years ago

“Excellent service and product.”

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Posted 10 years ago

“Purchased a Thule cycle carrier online because the price offered by Decathlon in its sale was the cheapest available at the time by a considerable sum. Delivery was slightly longer than I am used to because I believe the article was despatched directly from France. But the estimated delivery time was stated at the time of order. I was able to track the package and delivery was made a day early. I would use Decathlon again.”

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Posted 10 years ago

“i had no problems with this service”

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Posted 10 years ago

“Very efficient service.”

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Posted 10 years ago

“Excellent, delivered to store when expected. Swimsuit was good quality & fitted well.”

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Posted 10 years ago

“Found the transaction smooth and I was more than pleased with the tennis racquet I ordered.”

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Posted 10 years ago

“It is an excellent product for those preferring full face mask for snorkelling. The only issue is that the snorkel does not quite "click" into place and therefore fall off sometimes and then I have to retrieve it from the sea bed. Cheers.”

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Posted 10 years ago

“Good product. Appalling delivery time.”

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Posted 10 years ago

“One product was dirty, mayby used. Other product are ok”

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Posted 10 years ago

“Excellent service. Items are brilliant. Would recommend to everyone”

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Posted 10 years ago

“Great service. Quality product. Friendly staff( apart from one of them that I think she didn't like her job since she wasn't helpful at all). But once I started dealing with other staff, then my experience was great as they were very helpful.”

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Posted 10 years ago

“Great staff who know what they are talking about and no problem returning things even when it is me that has messed up”

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Posted 10 years ago

“The items were all of good quality & a good fit. My daughter was very pleased with them. I also found their range brilliant for a young beginner”

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Posted 10 years ago

“Excellent product”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews