Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“i had no problems with this service”

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Posted 10 years ago

“Very efficient service.”

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Posted 10 years ago

“Excellent, delivered to store when expected. Swimsuit was good quality & fitted well.”

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Posted 10 years ago

“Found the transaction smooth and I was more than pleased with the tennis racquet I ordered.”

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Posted 10 years ago

“It is an excellent product for those preferring full face mask for snorkelling. The only issue is that the snorkel does not quite "click" into place and therefore fall off sometimes and then I have to retrieve it from the sea bed. Cheers.”

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Posted 10 years ago

“Good product. Appalling delivery time.”

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Posted 10 years ago

“One product was dirty, mayby used. Other product are ok”

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Posted 10 years ago

“Excellent service. Items are brilliant. Would recommend to everyone”

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Posted 10 years ago

“Great service. Quality product. Friendly staff( apart from one of them that I think she didn't like her job since she wasn't helpful at all). But once I started dealing with other staff, then my experience was great as they were very helpful.”

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Posted 10 years ago

“Great staff who know what they are talking about and no problem returning things even when it is me that has messed up”

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Posted 10 years ago

“The items were all of good quality & a good fit. My daughter was very pleased with them. I also found their range brilliant for a young beginner”

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Posted 10 years ago

“Excellent product”

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Posted 10 years ago

“Whether we have shopped on line or in store the service and quality of goods is always very good.”

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Posted 10 years ago

“Good information given re delivery date and time. Delivery men very helpful. Table tennis table was easy to put together with clear instructions (about an hour to complete, need 2 people). We are all delighted with the design and performance of it.”

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Posted 10 years ago

“You always sell what I need and it is great quality :-)”

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Posted 10 years ago

“Quick and helpful”

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Posted 10 years ago

“The Tribord beach shelter is fantastic, easy to put up and pack away. I have already recommended to a friend who ordered IT straight away.”

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Posted 10 years ago

“Excellent service, very quick and easy to pick up my ordered items from store- took less than 5 minutes. Would use again”

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Posted 10 years ago

“Generally very happy, glad I ordered the product early as for some reason it was sent to Bristol instead of Sunderland!? It did arrive a day later than promised but fortunately I didn't need it till slightly later.”

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Posted 10 years ago

“I am very happy with my purchase from Decathlon. I had ordered online and my order was available to collect within a week. The staff were friendly and I received my order in a matter of minutes in the store.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews