Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whether we have shopped on line or in store the service and quality of goods is always very good.”

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Posted 10 years ago

“Good information given re delivery date and time. Delivery men very helpful. Table tennis table was easy to put together with clear instructions (about an hour to complete, need 2 people). We are all delighted with the design and performance of it.”

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Posted 10 years ago

“You always sell what I need and it is great quality :-)”

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Posted 10 years ago

“Quick and helpful”

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Posted 10 years ago

“The Tribord beach shelter is fantastic, easy to put up and pack away. I have already recommended to a friend who ordered IT straight away.”

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Posted 10 years ago

“Excellent service, very quick and easy to pick up my ordered items from store- took less than 5 minutes. Would use again”

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Posted 10 years ago

“Generally very happy, glad I ordered the product early as for some reason it was sent to Bristol instead of Sunderland!? It did arrive a day later than promised but fortunately I didn't need it till slightly later.”

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Posted 10 years ago

“I am very happy with my purchase from Decathlon. I had ordered online and my order was available to collect within a week. The staff were friendly and I received my order in a matter of minutes in the store.”

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Posted 10 years ago

“First class service throughout.”

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Posted 10 years ago

“Waterproof jacket was brilliant, did as good a job as the £50 jackets on other sites, Highly reccomend”

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Posted 10 years ago

“Tent ordered and posted out very quickly.”

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Posted 10 years ago

“The in-store service we received was good, although it was significantly let down by the failure of the workstations to process our order. It seemed somewhat inappropriate that there was no way for the assistant to deal with the order, other than using a customer terminal. The delivery to the store was fine.”

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Posted 10 years ago

“The products are great, the website is dreadfully slow”

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Posted 10 years ago

“checked online prices after finding these tents on ebay and direct it's cheaper! no brainer and got it blimming quick too! great service.”

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Posted 10 years ago

“Bothe the product and the service was five star”

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Posted 10 years ago

“THE WEBSITE HAS NOT THE BEST DESIGN. iT CAN GET IMPOSSIBLE TO MAKE AN ORDER JUST BECAUSE THE WINDOW "Buy Now" disappears after some time. I have never seen such a website. it should be corrected for the sake of the customers.”

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Posted 10 years ago

“I'm just so happy knowing that whatever sport I am doing at any time of the year, I know that I can pop into a Decathlon store and get kitted out without breaking the bank! Decathlon for me has the lot, a great workforce team and a service second to none.”

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Posted 10 years ago

“Easy to put up. Luckly bag is large when the tent is down. Very pleased.”

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Posted 10 years ago

“Would be 5 stars but for lack of knowledge on tents, in our experience of first time buyers in camping. Very friendly and were very helpful. Great choice and value in all decathlon products”

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Posted 10 years ago

“Great boots. Arrived quick and fairly cheap too”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews