Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dropper seat post works great and for a bargain price £30”

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Posted 10 years ago

“Good service will definitely use again”

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Posted 10 years ago

“Happy with product (as described). Delivered on time.”

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Posted 10 years ago

“The staff are very helpful and friendly. They really know what they're talking about it which is what great!”

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Posted 10 years ago

“Fast delivery, good product. Happy with purchase”

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Posted 10 years ago

“Easy to order delivery effective. Driver extremely helful”

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Posted 10 years ago

“Huge range of sports, good range of products, competitive prices especially on own brands.”

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Posted 10 years ago

“Very helpful telephone assistant. Goods received promptly.”

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Posted 10 years ago

“Good prices and service.”

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Posted 10 years ago

“Always a first class service received from Decathlon. Ordering is easy as is the picking up from the store. I wouldn't hesitate to use them again.”

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Posted 10 years ago

“Good product but sizes came up very small for me.”

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Posted 10 years ago

“Bought a treadmill from Decathlon, when built there were two bolts missing, contacted Decathlon and told they would refund me if I took it back I explained that I wanted the treadmill so please send me the bolts, which never arrived after 4 weeks so had to take a refund. Still needed a treadmill so had to go elsewhere. The treadmill itself was excellent so if the bolts had arrived I would have been very happy with the purchase, I don't understand why they would rather refund then replace missing parts.”

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Posted 10 years ago

“The tent arrived promptly and was everything we needed for our camping experience on a very wet weekend. We actually received the tent twice, which to save complications and the cost of recovery of the item, the second one was given to! It was given as a birthday present to a sibling for an up and coming camping trip. So 5 stars...”

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Posted 10 years ago

“Very good value - sometimes the website is unclear on availabilty.”

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Posted 10 years ago

“Just wish the exercise bike I bought had the computer display had been working in the store as I now would have now bought the more expensive type but it have to do until I up grade at a later date”

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Posted 10 years ago

“A bit disappointed, the same items were half the price elsewhere just not in my size, after paying the premium price it took ages to deliver. Shame really but I wont be gagging to shop here again, even if they're the only ones with my size in stock.”

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Posted 10 years ago

“I bought the Hoprider 300 City Hybrid Bike (http://www.decathlon.co.uk/hoprider-300-womens-city-hybrid-bike-id_8307663.html) two month ago, I have a big problem with the derailleur. When I bought it I thought I made a big deal, but I'm realy not happy whith it. I hope that decathlon will fix it for me. The problem that I live in Guildford and all decathlon stores are far.”

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Posted 10 years ago

“Excellent fast service. Easy ordering, quick delivery and good communications.”

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Posted 10 years ago

“very happy with the product received quickly even had a text to when and what time slot wow”

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Posted 10 years ago

“Great service, and good value”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews