Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price I paid for the table tennis table (Cornilleau 500m outdoor) was the cheapest on the net in the UK by some margin and even Home Leisure Direct, who offer a "guaranteed best price" offer, could not match it on a direct, like for like basis. I had the table delivered to my local store as it was quicker than having it delivered to home (which would have been free) and I collected it at the time agreed with no hassles at all. Two of the young sales guys helped me get it on to the top of the car and everyone I encountered in the Reading store were very helpful. All in all, lots to be cheerful about and nothing to moan about which makes a nice change in this day and age! Heartily recommended store :-)”

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Posted 10 years ago

“Aksium wheels were the cheapest on the market and arrived quickly. Happy as a pig in....”

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Posted 10 years ago

“The tennis skirt is great - fits well, does not look cheap even though it was very good value. Quick delivery.”

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Posted 10 years ago

“Due to delays with delivery I waited 4 weeks for my bike. I do however understand this happens, but after being promised delivery dates several times, I wasn't pleased to be kept waiting. Bike on the other hand was fantastic and very easy to throw together. Poor delivery service But great company with great products.”

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Posted 10 years ago

“WRONG SIZES PROVIDED FREQUENTLY - IN 3 OUT 0F 4 RECENT ORDERS DELIVERY AND PICK UP. POOR QUALITY WATERPROOF SHOES THAT LET IN WATER AFTER VERY LIMITED USE. DOUBT IF I WILL USE DECATHALON AGAIN OR RECOMMEND. FORTUNATE TO HAVE TWO BOYS A FEW YEARS APART SO THAT WRONG SIZE ITEMS WILL HOPEFULLY GET USED. I DO NOT HAVE THE TIME TO MESS ABOUT TAKING THING BACK TO STORES AS I DO NOT LIVE LOCAL TO ANY STORE. DO NOT HAVE SAME PROBLEM WITH SPORTS DIRECT ORDERS.”

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Posted 10 years ago

“ordered and paid online .collected in store , very easy , very quick . so very happy !”

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Posted 10 years ago

“Was impressed with the service received, both from the two young ladies that helped me choose my exercise machine and to order it in to store and from the two (different) young ladies that subsequently helped me load the machine into my car when I went a few days later to collect it. They were all very knowledgeable and polite.”

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Posted 10 years ago

“I have now purchased 2 items from this company and i have been impressed with the speed of delivery. Fully tracked and arrived next day without any problems.”

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Posted 10 years ago

“I ordered on line and used click and collect. Items arrived very quickly.”

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Posted 10 years ago

“The goods arrived quickly, were perfect fits and stopped us getting burnt when we were learning to dinghy sail in the hot Greek sunshine. All good!”

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Posted 10 years ago

“Great all round service! Selected, Ordered, delivered, A good quality tent at a great price”

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Posted 10 years ago

“I bought replacement tent poles from Decathlon in Edinburgh. The staff were very helpful. I went back to get more but the shop doesn't stock them now so I ordered them on line. The labels on the shop bought ones and the on line ones are the same but the poles are a different size ! So the ones sent are no use!”

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Posted 10 years ago

“Lots of products at very reasonable prices”

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Posted 10 years ago

“Always fantastic prices and service”

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Posted 10 years ago

“Paid extra to have item delivered in time for a festival (Site said it would be delivered in 1-2 days). Item did not arrive within the 2 day delivery window and therefore was too late to be used.”

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Posted 10 years ago

“Good service, good range of products.”

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Posted 10 years ago

“Very helpful staff, bought a Ping pong table,very heavy and they helped me load it on my roof rack, most shops would quote the health and safety excuse!!!”

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Posted 10 years ago

“The website wasn't working properly the first time I tried to make my purchase. The following day it was fine otherwise I would have given a higher rating. It's not clear if you want a review of the product or the shopping experience. The product I bought is good - much cheaper than elsewhere and quality is fine for my purpose.”

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Posted 10 years ago

“Great service and good communication. Fast delivery.”

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Posted 10 years ago

“Excellent products, just what I needed. Excellent service. Fast delivery.Many thanks.definitely will be buying from you again. Will keep advising my friends”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews