Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great store with multiple choices of kit. I would recommend it it anyone !”

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Posted 10 years ago

“Every time I visit decathlon to purchase or exchange I receive excellent service. The staff in Sheffield are very well trained and always helpful. Keep up the good work!”

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Posted 10 years ago

“Excellent customer service Very good attentive staff And above all , very competitive prices, and Terrific choice”

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Posted 10 years ago

“I have bought dozens of items from Decathlon. My whole hiking kit has come from the store and I have not been disappointed by a single thing. The quality of their gear is fantastic and the prices are very reasonable. This is the first store I check for new sports gear and would have no hesitation recommending them to friends and family.”

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Posted 10 years ago

“An excellent combination of value and quality”

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Posted 10 years ago

“Quechua Base Seconds shelter with inner. Excellent product and versatile with or without inner for different uses. Very fast service from Decathlon.”

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Posted 10 years ago

“Efficient, easy , fast arrival... Great job thanks”

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Posted 10 years ago

“The website was easy to use and the items arrived quickly. I received a message to let me know the items were ready to be collected in store.”

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Posted 10 years ago

“Super tent, really pleased, would be even better if there was a ground sheet to fit in the entrance!”

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Posted 10 years ago

“The tent was smaller than the video suggested. Also there was not enough guy ropes with it and not all of them had the adjustable black sliders. The zips do not work correctly as the plastic seal is poorly applied. This tent was a little disappointing to use and I am considering not using either it or that product range again. It also does not collapse down very well as a few of us followed the instructions and it didn't twist when the cord was pulled to make the figure 8 to fold it over.”

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Posted 10 years ago

“Delivery time was too long more then a week.”

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Posted 10 years ago

“Great prices, products and service. You don't need to break the bank!”

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Posted 10 years ago

“The item of clothing I ordered online came much smaller than expected, exchanging it in store for a larger size was quick and easy.”

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Posted 10 years ago

“Excellent service in store, when I went to pick up my order. Even got a call before hand, saying the order was ready to pick up. The manager was also very good, as was the engineer who adjusted the bike. And that' snot even mentioning the great value of the bike itself. Really, really impressed. thanks”

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Posted 10 years ago

“We bought the Tarp Camping Shelter as a canopy for outside our little holiday cottage in Wales where the weather is always wet! We attached it over the front door with 3 hooks and then used a pole in the centre front and guide ropes attached to a tree and some large rocks! It not only stayed put in high winds but the rain was torrential and it did the job superbly. I cannot recommend this highly enough it is brilliant and for £19.99 an absolute bargain. I'm going to buy another to keep at home for garden use.”

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Posted 10 years ago

“great range and reasonably prices. the one stop shop for sports goods!”

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Posted 10 years ago

“The website is fairly easy to navigate and the prices are very reasonable. We ordered an item that was out of stock in our nearest store and it was delivered there for us to collect very quickly the following day. The product itself was good quality and robust. would buy online from Decathlon again.”

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Posted 10 years ago

“I am quite happy with service in the shop, on-line purchase and price of products. Thanks.”

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Posted 10 years ago

“As an entry level bike it is of an excellent spec. It's very lightweight for a bike of its price, it has fairly high end parts with all things considered; due to the mass production nature of the bike. If you have little experience on a road bike there is little point investing in anything more expensive than this, you won't have the fitness of ability to utilize the 10% difference between the lower and higher ends of the spectrum. The comments on a small rattle in the handlebar is true; however it is not particularly noticeable other than its occasion sound. The structure certainly doesn't rattle. Overall a great bike having done around 200 miles of use.”

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Posted 10 years ago

“I have only recently discovered decathlon since looking for the easybreath snorkel mask. Although very difficult to get ,managed to buy two in time for my holiday. I was very impressed with the store both at Coventry and Wednesbury. I found the staff very friendly and helpful, loving all the products and prices. What l couldn't get in store managed to buy online. This service was fast and efficient, will definitely be shopping at decathlon in the future.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews