Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality although top a bit on the small size, fast delivery overall very happy.”

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Posted 10 years ago

“Love Decathlon but can't buy ii and have it sent to New Zealand :-(. Have to order it for a UK address and organise them to ship it to me - I love Kalenji running gear. Otherwise all good!”

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Posted 10 years ago

“Decathlon is a good market”

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Posted 10 years ago

“hi the service I was given was excellent the products were first class delivery excellent my talking with staff was good they were able to advise me right and very polite I will use them again Ted”

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Posted 10 years ago

“One of the easiest web purchases I've ever made. The co.website is clear and simple to use, but with access to all the detail and options you might need. Navigation is brilliant and final purchase process couldn't be better. Further on, product delivery and communications were faultless. Very, very impressed and satisfied customer. A great lesson in how online cataloguing, presentation, and purchasing should be done. Keep it up Decathlon.”

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Posted 10 years ago

“I didn't even know I'd used Decathlon. I don't even know what it is! Nor care!”

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Posted 10 years ago

“Great products at great prices. I buy mostly cycling products the clothing and bikes represent excellent value for money.”

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Posted 10 years ago

“Order arrived exactly on time and in perfect condition”

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Posted 10 years ago

“I ordered a pop up tent and some camping chairs from Decathlon and was very pleased with how quickly they arrived. Great service.”

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Posted 10 years ago

“Prompt delivery, all in order.”

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Posted 10 years ago

“shame there wasn't a shop near us, but the online service was great.”

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Posted 10 years ago

“My order was dispatched promptly and received in very good condition. Thank you @ Decathlon.”

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Posted 10 years ago

“My first order was via the Mail Newspaper and since it was quickly and efficiently delivered I ordered a second Tennis racket. This order was delivered as quickly and efficiently as the first. The Tennis Rackets are excellent value for money. Thank You”

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Posted 10 years ago

“Swim t-shirts arrived really quickly they are great value and excellent quality. I have already convinced my friend to buy some and she's just as pleased as I am.”

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Posted 10 years ago

“Quality polo shirts at excellent price, and delivery in 2 days. 1st class site, will def be back.”

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Posted 10 years ago

“Very reasonable prices and speedy delivery. I would always look at the Decathlon site first.”

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Posted 10 years ago

“The item I ordered arrived within 2 days, was very good quality and the price was incredible. I was skeptical ordering not expecting much for the price! I was more than surprised with the efficient service and quality, I have no hesitation shopping at Decathlon again and again............”

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Posted 10 years ago

“Goods arrived very quickly and in good order.”

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Posted 10 years ago

“very good service good bike for the money”

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Posted 10 years ago

“I bought a pair of swim shorts and a rash vest. The shorts are great, nice fit, lovely colour and dry really fast on the beach. The rash vest didn't fit so I returned it and my refund was processed promptly. I will use Decathlon again. Only issue was buying on the website was quite tricky, by the time I was ready to pay, the items were out of stock, but the following day they were available again. Strange.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews