Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service very good”

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Posted 10 years ago

“Very happy with our purchase - would recommend to anyone.”

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Posted 10 years ago

“Great value for money...and I'm sure I go faster now!!!!!!!”

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Posted 10 years ago

“Excellent service, superbly quick response to a problem with a tent. Thank you.”

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Posted 10 years ago

“Fantastic price, quick service, great product”

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Posted 10 years ago

“Excellent service, fast delivery, very happy. I would definately use again. A++++++”

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Posted 10 years ago

“Happy with 4 items purchased. Gave the grandchildren the sun protection needed. Unfortunately not 5 stars as very limited choice of garments left when I ordered as end of August probably end of season.”

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Posted 10 years ago

“Great service. Product good value for money. Would definitely use again.”

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Posted 10 years ago

“Great choice, excellent prices, extremely helpful staff - what more can you ask for?! I love Decathlon ????”

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Posted 10 years ago

“5* No other words required!”

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Posted 10 years ago

“Ordered cross trainer at end of July (at an additional cost for delivery to NI) didn't receive until end of August. Called mid July, was promised someone would be in contact to arrange the delivery, Nobody called & so contacted customer services again end August. Noone was able to explain why there was a delay.”

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Posted 10 years ago

“The fabric part of the upper of the left Arin 500 Grey yachting deck trainer became detached the first time I wore the shoe. I bought at Decathlon's Surrey Quays store and exchanged it for a replacement pair a few days later in the Antibes, France store without any problem.”

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Posted 10 years ago

“Excellent service unfortunately tent we ordered wasn't suitable, full refund given no questions asked will definitely shop there again”

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Posted 10 years ago

“Very helpful, quality service and good value.”

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Posted 10 years ago

“I wanted a Tribord Easybreathe snorkel mask but was not sure which size I needed. As I live over an hour away from your nearest store, I phoned Reading before I left home. I was told that help would be available to get the right size and that they had plenty of each size available in store to try. When I got to the store, the assistant told me that they only had one medium mask in stock and no other sizes at all. After measuring and trials I decided the medium size was probably OK. It would have been nice to have tried other sizes to confirm this. Had this one not fitted, you would have only had one star after being given wrong information and travelling all that way for nothing.”

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Posted 10 years ago

“The products are good and at a great price. Staff do their best to be helpful. There were some issues with my order but staff did all they could to help sort it.”

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Posted 10 years ago

“Really impressive service. Needed a replacement part to be fitted but because I don't live near a Decathlon store they sent me the part, which I then had fitted by a well-known cycle retailer, and Decathlon then refunded me the fitting cost. Can't say fairer than that!”

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Posted 10 years ago

“We frequently use decathlon as the quality is always very good and the service excellent. They have an excellent range at highly competitive prices.”

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Posted 10 years ago

“My tent arrived very quickly to the store , it was the best price I could find on the Internet . I was delighted with the service given to me by decathlon”

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Posted 10 years ago

“Good service”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews