Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“overall the mask is excellent, it affords a far more more panoramic view than conventional masks, there is no misting and no seepage. That said the attatchment of the actual air intake on my model lasted for one day, everytime that a small wave hit it , it became detatched, I was able to retrieve the attatchment on 2 occasions, however on the 3rd occasion it sank it to water to deep for me to retrieve, whether this is a design fault overall or only pertinent to my model itself i do not know, I intend to ring the company”

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Posted 9 years ago

“I am 60 and I love my scooter. It was a birthday present and I use it for fun and local trips. It also saves me ten minutes each way when I go swimming - valuable time early in the morning.”

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Posted 9 years ago

“I ve recived everything in time and as I live in Argentina I m very happy I can buy your products. I love them an recommended to my friends. Thanks”

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Posted 9 years ago

“Excellent fast service and delivery and excellent quality. Thank you, I can recommend your company wholeheartedly.”

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Posted 9 years ago

“Great fit nice and soft. Love them ideal for all the time exercises. Keep the sweet away from your skin :)))”

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Posted 9 years ago

“I have used Decathlon several times now, from buying one of their superb and extremely well priced B-Twin 700 carbon road bikes to Michellin bicycle tyres and the amazing Tribord Snorkelling Masks (which I used in Turkey last year and loved every minute of my snrkelling). In every instance the products have turned up in perfect condition, exactly when promised if not earlier and have always fulfilled or exceeded my expectations. Great choices, keen pricing make Decathlon a shop I will visit again and again. The website is easy to browse and logical which makes browsing to buying effortless. Completely recommend.”

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Posted 9 years ago

“I haven't used Decathlon that much, only purchased a couple items off their website so far. However each time, they have delivered rapidly and the items a tent and socks have both been exactly as described and fantastic products. Not had to contact them for anything yet, however I would have no hesitation in ordering more products from them.”

Helpful Report

Posted 9 years ago

“I have used Decathlon in France and am delighted that they are now operating in England. Excellent service from the online shop. Made multiple orders for a football party and it all arrived very fast and well packaged. Contacted customer services by phone at one point and they were very responsive and helpful. Good quality of all items (footballs, mini football nets, gloves, vests etc). I later had to change some pieces of equipment and the refund process went very smoothly. Highly recommend them.”

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Posted 9 years ago

“I have used the online service and been into the shop and each time have been really pleased. The returns service was great when I had a problem but the stuff I have kept was great value and really did the job. We had thermals, ski trousers and glove liners from there and they were all great. They kept us warm and dry but for a fraction of the cost of other ski-wear retailers. I had boots fitted there and I got a fabulous bargain and everything the man said about the difference it would make to my ski-ing was true!! Highly recommend them for good value and high performance stuff.”

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Posted 9 years ago

“good quality , variety products am happy with decathlon store .”

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Posted 9 years ago

“I purchased some Nike tracksuit bottoms on the click and collect ordering system. Prompt delivery which is good especially as I wanted them urgently however they didn't fit. When I returned to the store I got a refund immediately with no fuss. Again prompt friendly service. Will be using the store again and recommending to family and friends.”

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Posted 9 years ago

“I found that the web page was easy to navigate and having ordered items received them promptly.”

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Posted 9 years ago

“Great fitting jacket only problem is it leaks on the seems that are not taped”

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Posted 9 years ago

“Item is excellent..the snorkeling trip we went on in Thailand would only let us use our own full face snorkel mask if it was a genuine Decathlon and not a copy..I would strongly recommend this item. Ordering was really easy and free delivery made it even better. Happy customer...have told loads of people!”

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Posted 9 years ago

“Great value and a great choice of equipment.”

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Posted 9 years ago

“Good choice, good quality and very good prices. The staff are very helpful.”

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Posted 9 years ago

“I couldn't be happier with both the price and the quality of your products.”

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Posted 9 years ago

“Very efficient on-line buying process and prompt delivery. An overall very positive shopping experience.”

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Posted 9 years ago

“You can buy everything from a canoe tho a now and arrow. Their own range of clothing and equipment is excellent I have the sporty kids as are my wife and I, we can shop at decathlon and walk out with bags of items and not have spent too much.”

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Posted 9 years ago

“Simple ordering process and fast delivery. Really impressed with the quality of the ski gloves, exceeding my expectations. The quality of products and online purchasing appears to have dramatically improved since I last used Decathlon a number of years ago when there were only a few stores in the UK, perhaps just London. Excellent experience...now please bring a store to Bristol ! Cheers, Rob”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews