Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a tent and it arrived the following day! Was very pleased with the speedy service as well as the great value for the high quality tent.”

Helpful Report

Posted 9 years ago

“Visited the Harlow store 13/05/2016 and was followed by the security employee whilst I shopping - made to feel uncomfortable and it was rather offensive. After queuing and paying - same employee then asked to search my personal ruck sack. Not wanting to make a scene, I obliged and after searching thoroughly inside and all pockets handed my bag back without so much as an apology! This was NOT a welcoming experience, and I'm certainly not returning to this store or any other DECATHLON store. In a time when you think high street stores should make the customer feel welcome, this store thinks it should humiliate and offend customers and drive them onto internet shopping, where I'll be going in future!”

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Posted 9 years ago

“Service was excellent and bike exceeds expectations”

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Posted 9 years ago

“First time I've ordered from Decathlon - very pleased with the products, the value and the service.”

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Posted 9 years ago

“Very please with the service, staff and most importantly the products which are of excellent quality at very reasonable price. I TRUST decathlon for my sporting success.”

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Posted 9 years ago

“Although I haven't yet used the bought items, they arrived quickly and well packed. Thanks Decathlon!”

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Posted 9 years ago

“Thule bike carrier £10 cheaper than anyone else on the net!”

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Posted 9 years ago

“bought an outdoor table tennis table from the Warrington shop. Marvellous after service, got the table together and was having problems right at the end, - had put a sort of mechanism on upside down. Difficult to explain, I rang the Warrington shop, and someone called Valerio took photos of a table that they had at the shop, they were very clear and I could immediately see what I had done wrong. He also attached a video as well. - Both sent by email. Once I had the photographs it seemed so obvious what the problem was. Many thanks Valerio, table is good, and my boys are enjoying playing on it.”

Helpful Report

Posted 9 years ago

“I had a vintage road bicycle wheel which was well and truly out of shape; I'd made a real mess of trying to true it myself and had also damaged some of the nipples, it was a real mess! I took it to the Sheffield store and spoke to a charming and thoughtful young man, Ollie, who said he couldn't promise anything but he was prepared to try. He worked on it over the day, a busy Saturday, and called me to collect that afternoon. The wheel was as close to perfect as it could be; to my eye spot on, the damaged nipples had all been replaced with new ones, Ollie was at pains to point out the minor imperfections he was unable to remove. I was and am over the moon, I rode with it the following day and performed perfectly. What a star! What service and at a great price. I can't thank Ollie and the workshop team at Sheffield branch enough. My 'go to' for all future technical issues. Well done!!”

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Posted 9 years ago

“I was really impressed with this website! The service was good, the quality of the item was amazing and it was a quick delivery time as well! I'll definitely be ordering again!!”

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Posted 9 years ago

“Excellent service. What I purchased is exactly as it says on the box, if bought elsewhere it would have cost 3 times.”

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Posted 9 years ago

“Great buy”

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Posted 9 years ago

“The service was first class will not hesitate to use again”

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Posted 9 years ago

“An excellent bike for the money. Much lighter than my previous bike and much easier to use, especially the gear changers and corresponding gear ratios. I use the bike on road and off road though nothing serious. It is comfortable to ride and the disc brakes work extremely well in wet muddy conditions. Anyone wanting a good reasonably priced mountain bike the ROCKRIDER is unbeatable.”

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Posted 9 years ago

“Great fast efficient service, quality products expertly packaged service, as good as it gets recommended.”

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Posted 9 years ago

“great and fast”

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Posted 9 years ago

“Excellent and easy to use”

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Posted 9 years ago

“Great value and service”

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Posted 9 years ago

“Dechatlon is one of my favourite sport shop.... they often have great products for reasonable prices!!”

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Posted 9 years ago

“Good products at good prices. Online service is very fast and reliable. No complaints!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews