Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick shipping, very reliable service”

Helpful Report

Posted 9 years ago

“Really impressed with the price of boy's cricket whites and the package arrived quickly. Much better value than Sport's Direct”

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Posted 9 years ago

“Lovely products, reasonably priced and good customer service.”

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Posted 9 years ago

“In my dealings with Decathlon, I have always found the customer service to be excellent. In addition I can say that the 365 day return policy works perfectly and Decathlon keep the client up-dated at every stage. Martine”

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Posted 9 years ago

“The quality and value of your Kalenji running range very much holds its own against much pricier, established brands. In particular, Kalenji Ekiden Shorts and Kalenji Men's Trail Running Short-Sleeved T-Shirt are hard to beat in terms of comfort, quality and value. Kalenji products consistently meet and exceed my requirements.”

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Posted 9 years ago

“Really pleased with my purchase and how easy it was. The trainers are exactly what I needed and were at a great price. The delivery was super quick and the website made it easy to make sure I was buying the right item and the right size. I would recommend and indeed have already done so to many of my friends.”

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Posted 9 years ago

“I ordered my items on line as the selection in store had been reduced to the change in season. My items were delivered and I rcvd a txt to say that they were ready for collection. The only thin I have not received is my Decathlon card.”

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Posted 9 years ago

“Great choices, reasonable prices and helpful staff. I always leave with more than I initially intended to buy.”

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Posted 9 years ago

“Great customer service”

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Posted 9 years ago

“Quick ordering and delivery and bag was better quality than expected. Will be ordering again for all future bag needs.”

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Posted 9 years ago

“All products were clearly laid out. Couldn't always find size required. Very good value.”

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Posted 9 years ago

“Just as described. Excellent service.”

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Posted 9 years ago

“Inexperienced Decathlon shopper who found large range, good quality/value and helpful staff. Shoes comfortable.”

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Posted 9 years ago

“Recently purchased sailing jackets for my wife & ordered online a ocean sailing jacket for my self as nil stock in the store good value for money & seem good quality ,have not worn them in bad weather yet so cannot comment on there performance . They seem to compare with the high end offshore jackets costing twice as much.”

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Posted 9 years ago

“Excellent service from the friendly staff. Products seem to be good quality and very well priced. Very pleased with everything we have bought there so far.”

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Posted 9 years ago

“Good value, fast delivery, I'm a satisfied customer.”

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Posted 9 years ago

“Easy and efficient service. Kept informed about delivery via regular email updates. Products delivered on time and collected without any problems.”

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Posted 9 years ago

“Hassle free purchasing on line”

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Posted 9 years ago

“Good price, great fast service and item as described - what more could I ask for?”

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Posted 9 years ago

“quick and tracked good”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews