Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love a trip to Decathlon. Useful sporting clothes in fantastic colours and affordable prices.”

Helpful Report

Posted 9 years ago

“I purchased Btwin road bike a couple of years ago and used it on a number of charity rides. I'm going to do some more rides this year and will use the bike again. Decathlon bikes are great value for money and I would recommend anyone to buy one.”

Helpful Report

Posted 9 years ago

“Brought some self inflating camping mats - best price around and great delivery service.”

Helpful Report

Posted 9 years ago

“Very efficient and quick delivery”

Helpful Report

Posted 9 years ago

“I was very satisfied with every purchase I´ve made, the service was great and the quality amazing, I am happy to purchase more items in the future”

Helpful Report

Posted 9 years ago

“I have always had a good experience with Decathlon. The staff in my local store in Reading are brilliant, products are usually in stock and if I have any issues they are dealt with quickly and professionally. The on-line store is brilliant with speedy delivery and responses. Once an item I had chosen was discontinued I was contacted within 1 day of making my purchase and offered an alternative or a refund for the item.”

Helpful Report

Posted 9 years ago

“Good kit at great prices coupled with efficient delivery, just wish I had a store near me.”

Helpful Report

Posted 9 years ago

“Ordered goods on line ,ready to collect on time”

Helpful Report

Posted 9 years ago

“made a high value purchase and all my questions where answered as required by the assistant, she was very helpful and polite. Great customer service is very important. Thank you.”

Helpful Report

Posted 9 years ago

“Impressive delivery team. Went over and above duty to ensure my table-tennis table is delivered. Great product too. I definitely will recommend the service.”

Helpful Report

Posted 9 years ago

“a website how it should be with a great realiable delivery service thank you”

Helpful Report

Posted 9 years ago

“Bought ski clothes. Excellent quality. Easy returns. Definitely will buy again from you”

Helpful Report

Posted 9 years ago

“Perfect does exactly what it's supposed to do....”

Helpful Report

Posted 9 years ago

“Excellent and prompt service. Quick to refund returns too. Thank you.”

Helpful Report

Posted 9 years ago

“Very quick delivery when ordering online! Great value for money and fantastic product!”

Helpful Report

Posted 9 years ago

“Jerry at your Warrington store was fabulous. He gave exceptional customer sevice.”

Helpful Report

Posted 9 years ago

“The selection of pumps are good an they are designed for the right person”

Helpful Report

Posted 9 years ago

“I was amazed at how quickly my order was processed and received. I ordered a pair of walking shoes on the Sunday morning and these were delivered on the Monday morning. Fantastic service Well done decathlon Helen Lippe”

Helpful Report

Posted 9 years ago

“Good service good product and on time will use them again”

Helpful Report

Posted 9 years ago

“bought a pair of ladies climbing trousers online. delivery was prompt and the sizing was perfect so that was a relief as it can be a risk buying online. I love decathlon!”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews