Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value and excellent service. Only things would change is paying for returns but will definitely shop with you again!”

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Posted 10 years ago

“Great products great value”

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Posted 10 years ago

“Good quality, good value, good service.”

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Posted 10 years ago

“Great shop !! Everything you need under one roof”

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Posted 10 years ago

“Fantastic value for money. Items as described. Very happy with the service.”

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Posted 10 years ago

“Best goggles I've ever bought ! Really good quality very comfy to wear & great design. I also bought a pair for my grandson who loves them & then I sent for 2 more pair to keep as spares for the family. Pricing was brilliant will definitely buy from decathlon again & highly recommend their products & services.”

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Posted 10 years ago

“Great quality running gear and great value . I have been using kalenji socks , shorts & hydration packs on the Scottish hills and to be fair they are just as good if not better than a lot of expensive well known brands”

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Posted 10 years ago

“I ordered an expanding table tennis net to fit any table and some bats which arrived extremely promptly and have proved very popular. Hours of fun!”

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Posted 10 years ago

“Really great products which arrived very promptly. Thank you!”

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Posted 10 years ago

“great value for money, my first choice for sport clothing”

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Posted 10 years ago

“Good quality Good service Easy returns”

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Posted 10 years ago

“It took a long time to dispatch my items, and then only part of my order arrived. I could only complain using an online form which took 2 days to respond to. It took another half a week for the rest of my order to be dispatched an arrive. Overall I am very dissatisfied. Once you noticed the error the rest of the order should have been shipped as a priority, not in the same way as normal orders. It would have been quicker an easier just to go to the shop and buy what i needed. I won't be using the service again.”

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Posted 10 years ago

We do apologize for your bad experienced with the delivery of your order. There was a problem with the sizing that made your order been delayed. However, we have sent this feedback to the Logistics Department because this service was not acceptable at all. Thank you for taking your time in posting your review. Have a nice day!

Posted 10 years ago

“Excellent products at excellent prices. Easy online ordering. Fast efficient deliveries. Returns are straight forward. Find what you want, buy it, get it delivered.”

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Posted 10 years ago

“quick efficient service product as described”

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Posted 10 years ago

“Great products, nice website. Online ordering was pretty slow though. Products ordered on Monday arrived the following Tuesday. Other companies offer much faster deliveries..”

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Posted 10 years ago

Thank you for your review. The reason of the slow delivery was because some items were coming from our international warehouse. However, we will consider your feedback in order to improve our delivery service and it will be remitted to our supply chain manager. Have a nice day!

Posted 10 years ago

“Very good value for money but I wish the labels could be a bit longer. The first thing I do is remove the labels. They are so long.”

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Posted 10 years ago

“Great value sports goods. Excellent online service and amazing delivery! Can't praise them enough. ????”

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Posted 10 years ago

“Unfortunately although the products always arrive very quickly and are of good value, I have tried ordering tennis shoes a few times but the wrong size always arrives!! The first time I ordered a 4.5 and got a 5, the next time ordered a 5 and got a 5.5 and thinking I had worked out where it went wrong I ordered a 5 and got a 4.5.!! I have now given up ordering tennis shoes!!”

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Posted 10 years ago

Hello! Thank you for contacting us. We are sorry to know that you have experienced problems with the size of your tennis shoes. Whenever we make a mistake with sizes in the order, we arrange the collection and send a new item with the correct size. Please, for further occasions with this problem do not hesitate to contact our Customer Loyalty Team and they will give the more convenient solution to your concern. Have a nice day!

Posted 10 years ago

“My first order with Decathlon. Items all arrived together very quickly, two days earlier than expected delivery date. All items seem good quality. Once I've worn them and washed everything a few times, I'll be buying more (if they wash well). Great service overall so far.”

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Posted 10 years ago

“Ordered for first time and delivery arrived as stated on confirmation and will definitely order again in future”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews