Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and after sales customer service excellent. Yoga pants fit as expected and walking boots great value and quality.”

Helpful Report

Posted 9 years ago

“Lovely gymnastic leotards for an excellent price. Cheapest around! Thanks”

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Posted 9 years ago

“Our new colourful XL towels are just the best. Fold up so small and neatly and stay that way thanks to the strap. Dry so quickly! Looking forward to showing them off on holiday ;-)”

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Posted 9 years ago

“Absolutely perfect present!”

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Posted 9 years ago

“Good enough service. Would be nice to have a larger in store archery range as well as online. Reasonable prices. Clothes sizing can be confusing in regards to waist sizes. Archery pro finger tab one of the best I've used.”

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Posted 9 years ago

“Have shopped with them a few times both online and in store and always had good experiences with them and products that are cheap, work well and last better than some more expensive stuff I have bought in the past.”

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Posted 9 years ago

“Good quality products (women's neoprene shorts and a Tee shirt) at very reasonable prices. They were delivered promptly. I will use Decathlon online shop again and will recommend it to others.”

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Posted 9 years ago

“The goods are what you need at a good price. I like the Click and Collect option!”

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Posted 9 years ago

“Decathlon always has the equipment I need and the best part is, it is at a very reasonable price.”

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Posted 9 years ago

“I bought quite a few items and their customer service is advance of many stores I have experienced. They have succeeded in fulfilling my high expectations of quality priced low. My road bike is a credit to the affiliation to b'twin. Their specialist in this field is a big big plus and they should not allow this to be undervalued.”

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Posted 9 years ago

“The item got delivered the next day. Good quality item at a great price. Would recommend and would definitely use again.”

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Posted 9 years ago

“I would like to have more information about products on the web page e.g. what material are they made of. Also sizes are confusing. For some items they are UK sizes, for others EU and for others US. I ordered too big items because of that.”

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Posted 9 years ago

“The net doesn't stay up in correct place”

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Posted 9 years ago

“Odered it and it came promptly .”

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Posted 9 years ago

“Very good, fast service. Pleased.”

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Posted 9 years ago

“Could do with more changing room facilities. We had to wait ages to try stuff on.”

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Posted 9 years ago

“I ordered online & everything arrived on time as expected. Returned an item to shop (I changed my mind) and they were really helpful and refunded without quibble. Whilst in store a really helpful guy discussed pop up tents and told me how to fold them back up and how sturdy they are. Really impressed plus you have a whole year to get refunds!”

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Posted 9 years ago

“I bought a swimsuit for my daughter it said it was for age 14 but it was tiny. Fits my niece who is 7!”

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Posted 9 years ago

“Ordered a mountain bike online to collect in store. Very professional service received. Fast service with building and testing the cycle in store.”

Helpful Report

Posted 9 years ago

“Sizes are all off and the material is cheap, I wasn't expecting an amazing deal but I also wasn't expecting the t-shirts to be so poor quality”

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Posted 9 years ago

Thank you for contacting with us and for taking your time writing the review. We are sorry to hear you have experienced problems with the stock of our online service. We will send your feedback to our Product Manager in order to continue improving our service. Please, accept our apologies for the inconveniences caused. Thank you very much and have a nice weekend.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews