Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with recent purchases from Decathlon 2 gilets and jackets keep up good work!”

Helpful Report

Posted 9 years ago

“Availability of products and delivery lead time - very good Help from staff in store to find goods - very good Price and value for money - very good Check out at the till, return and staff helpfulness - very poor Comments: 15 minutes wait at the till as the returns could only be made by one person at one specific till. Staff not bothered making the customers wait and not really eager to help”

Helpful Report

Posted 9 years ago

“Firstly I can't fault your goods it was the online experience which was poor. I ordered wellies for my toddler and was happy to wait for the time estimated on the delivery to store section. I hadn't heard anything 5 days later so went into branch who advised an email would be sent once items arrived. Another day passed nothing so I decided to cancel order online and buy the wellies elsewhere. I thought this would be processed once the branch received the items but the following day I received email confirming items now in branch. I checked my account and refund request was showing as awaiting action obviously processes we not linked. I decided that the refund would be processed once I didn't collect items. Well it turned out to be 3 weeks before refund was processed. Very poor turnaround and I wonder if 7 days is normal in a world that can provide items next day into most retailers? Lesson learned if the item isn't in the shop find an alternative retailer.”

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Posted 9 years ago

“Very customer friendly service, will be a visitor at the new Huyton store.”

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Posted 9 years ago

“Great products, really reasonable prices. Fast delivery.”

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Posted 9 years ago

“products are of good quality and great value- delivery times are sometimes disappointing. We use Decathlon regularly.”

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Posted 9 years ago

“Great products, service and pricing”

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Posted 9 years ago

“Fan bloody tanstic best online retailer I've ever dealt with ...”

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Posted 9 years ago

“helpful staff & easy return policy meant I could swop goods on the day”

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Posted 9 years ago

“I've been really happy with the items I've bought”

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Posted 9 years ago

“Excellent shooting/hunting gear at a very good price.”

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Posted 9 years ago

“Great company to deal with”

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Posted 9 years ago

“Outstanding specially Quechua , newfeel products l love them thanks decathlon.”

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Posted 9 years ago

“Great service and fast delivery. Friendly staff always willing to help”

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Posted 9 years ago

“Decathlon is an excellent shop with a very good product range in sports. Much better than mist of its competitors. The biggest differentiator for me is the customer service. it is quick, efficient and helpful. I chose "Good" in overall rating because sometimes the pricing is not as competitive as it should be. For instance, next to your Oxford branch there is Sports Direct and most of the times I can find the same kind of product cheaper in there. I do not want to be too harsh because in general Decathlon's product quality is much better then SD (for instance bikes etc.) but when it comes to clothing I cannot notice a big quality difference. I hope my feedback helps.”

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Posted 9 years ago

“Excellent service with smile at the shop in Watford .”

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Posted 9 years ago

“I purchased a gymnastics leotard for my 8 yr old Daughter, excellent value for money, my daughter is really pleased with it, I have recommended Decathlon to other parents. ;)”

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Posted 9 years ago

“Item's are are of good quality & value for money.”

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Posted 9 years ago

“Very good quality items, especially for ski gear.”

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Posted 9 years ago

“Tent arrived in very timely manner. As described and of good quality. Have put up in garden, easy to erect. Will right further review after Glasto.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews