Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arranged to pick up my item at our local shop. Delivery was fast and collection simple. Great service, would use again. Thoroughly recommend.”

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Posted 9 years ago

“Great service. Great prices and Great quality products. Can't go wrong.”

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Posted 9 years ago

“Very pleased with my order - contacted as promised when item was available to collect from store.”

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Posted 9 years ago

“Excellent products. I bought a load of ski gear which was great value and good quality. Very quick delivery. Would recommend.”

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Posted 9 years ago

“I was really pleased with my head collar and lead rope .they were excellent value for money and superb quality. I will not hesitate to purchase any future equine items from you”

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Posted 9 years ago

“Decathlon offers good value kit and provides good customer service, online and in store”

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Posted 9 years ago

“Excellent service quality: prompt delivery; Tribord sailing gear fits me well and feels high spec.”

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Posted 9 years ago

“The child bike seat is great I fitted it really quickly. Delivery was straightforward, arrived as expected”

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Posted 9 years ago

“After a couple of hiccup things have been way better much faster pick up in store. Quality still very good I find it a lot better than some of the other stores”

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Posted 9 years ago

“Excellent products that I struggled to find anywhere else, having purchased a junior shorty snorkelling suit I would recommend them to anyone. Great service, easy to navigate website, delivery was prompt, and the pricing presents fantastic value. Rapidly becoming a favourite outlet!! Barry MK”

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Posted 9 years ago

“Quick service , good communication .Shame product wasn't suitable as I thought it was a good idea. Would recommend Decathlon though to my friends”

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Posted 9 years ago

“Very quick delivery would definitely use again and lovely quality swimwear”

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Posted 9 years ago

“While the staff were very helpful, I was not happy that the items I went for were not in stock. I understand if 1 or 2 certain items are out of stock but not 4 or 5. OK you can order and collect online, but how do you know if the product, if clothing or shoes will fit you? My main shop was for an electric bike. Considering Decathlon sell 4 or 5 different models, not one was in stock. Needless to say we left with only 1 item we went for. Decathlon's products are very good, as are the staff, you need to allow people to try or buy them.”

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Posted 9 years ago

“Very annoying situation with a recent mountain bike purchase. First of all the handle bar position is very low causing back pain. Bought an adjustable stem also from decathlon which doesn't fit properly. I'm now left with a bike that doesn't turn or the wheel moves out of position. Every time calling decathlon they try to get me to come in store to look at the bike. The whole point of buying online was because I live nowhere near a decathlon. Now it's been months of not being able to use a brand new bike.”

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Posted 9 years ago

“Quick efficient service with some excellent bargains”

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Posted 9 years ago

“Everything was perfect”

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Posted 9 years ago

“excellent goods and a very fast delivery. Highly recommended”

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Posted 9 years ago

“I'm a standard size 12 so going on previous reviews, ordered a medium size for the Midslide women's warm ski jacket. Unfortunately was too tight for comfort so ordered a large. Perfect. Absolutely love the coat. Is like getting under a duvet. Superb. Good value for money. Returns process easy and got full refund including initial postage (not on the return but only cost about £2.50). Go for it and hope you get some cold weather so you can wear it and look good ???? even if like me you're not a skier.”

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Posted 9 years ago

“Very pleased with my purchase”

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Posted 9 years ago

“Good quality products with a wide range of selection for all sporting activities - certainly my first choice of supplier.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews