Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“all good”

Helpful Report

Posted 10 years ago

“Great prices and a vast range for all age groups and sports.”

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Posted 10 years ago

“Good products at decent prices but found their pick up location very unreliable - turned up at a time when it was supposed to be open but the shutters were down for no apparent reason.”

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Posted 10 years ago

“Quality goods, competitive prices, next day delivery ??????????”

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Posted 10 years ago

“Goods arrived quickly. I had to send one item back because it was the wrong size. The assistant was very helpful and I received a refund within a few days.”

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Posted 10 years ago

“everything I have bought at Decathlon has been of the highest quality and all your prices are extremely reasoable”

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Posted 10 years ago

“To be honest... Whilst I am pleased with the product, the time to deliver and the the mismatch between the attachments I purchased at same time as the bike was extremely disappointing and frustrating, even this happened after I sought advice and the recommendations of the in store staff!! I had to take everything back to the store in Belfast and make exchanges etc.. It took the bike expert in the Belfast store to finally sort it all our and keep other staff correct regards prices/refunds etc... this again was frustrating! ! I will continue to shop at decathlon but my initial expectations are far lower than they started out! Also your methods of completing an order are quite strange.. I ordered in store Belfast with a DHL delivery.. thinking everything would be delivered from the Belfast store within a few days.. but everything came from Birmingham over a week.. In two different deliveries.. not the most cost effective method of completing a delivery!! Overall disappointed with order completion and initial staff support in store and online!!”

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Posted 10 years ago

“Super quick and easy service and price was excellent. Great choice selection as well.”

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Posted 10 years ago

“Very good product. I have bought several products so far. Highly recommended.”

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Posted 10 years ago

“Excellent service, when things went wrong. Through no fault of decathlon the shipping company managed to destroy two deliveries. Decathlon replaced the item, provided a refund, sent a money off voucher, and even helped me to my car with the final delivery. Very impressed indeed.”

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Posted 10 years ago

“Not receive my purchase in the time advertised. Let me completely without any info until the item was dispatched. The website is broken, the help options didn't work or appear to me. If I need to purchase again online sport goods I'll avoid Decathlon online.”

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Posted 10 years ago

“Didn't meet delivery deadline.”

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Posted 10 years ago

“I am really satisfied !!! Great !!!”

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Posted 10 years ago

“Article just as described and speedy delivery.”

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Posted 10 years ago

“Quick delivery, easy to order & great products”

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Posted 10 years ago

“Fantastic customer service”

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Posted 10 years ago

“Always happy with the goods I receive. Delivery is also quick. Definitely recommend”

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Posted 10 years ago

“Always have loved decathlon, I can always find exactly what I need for a brilliant price”

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Posted 10 years ago

“have bought 4 swimming costumes and have found the fit really good and so comfortable, and best of all reasonably priced”

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Posted 10 years ago

“Easy to use website with good selection and reasonable prices. Simple ordering, fast checkout and very quick delivery to local drop off point. Would definitely order from Decathlon again.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews