Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality, low prices and helpful staff. You really can't ask for more.”

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Posted 10 years ago

“Love shopping on line easy to return goods too no trouble”

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Posted 10 years ago

“Goods always best quality at reasonable prices The order and delivery system was very smooth and efficient”

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Posted 10 years ago

“I recently bought ski clothes from Decathlon and was well beyond satisfied with me purchase. Ski jacket, ski pants, ski socks, etc. all well below the prices I expected to pay, buthe without compromising in comfort, fashion, or durability. This is the third such experience I have had with Decathlon and it has made me now into a believer.”

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Posted 10 years ago

“Bags are great. As expected. Delivery was fast. I would definitely buy from Decathalon again.”

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Posted 10 years ago

“Decathlon provided a very good service with my online order. An item was initially out of stock but it only delayed the order by a few days. I would use this service again”

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Posted 10 years ago

“I very happy”

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Posted 10 years ago

“Your staff is not very friendly and helpful. Sometimes you can see that they are arrogant”

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Posted 10 years ago

Thank you for giving your feedback. We are sorry to hear you have experienced problems with our staff. Please, accept our apologies for the inconveniences caused. For further occasions, please let us know the store you visited in order to aware the Store Manager. Thank you for taking your time writing your review and have a nice weekend!

Posted 10 years ago

“I have only used them once, but I found the web site very easy to use & when I picked my parcel up from your store in Botley road I found the staff extremely helpful, I will definitely be using Decathlon again.”

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Posted 10 years ago

“Good products and delivery. I was a bit confused about the email I received to say that my order was going to be delayed, but in the end it arrived on time. Otherwise, no complaints.”

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Posted 10 years ago

“Offers equipment and clothing that are great value, surpassing the price you pay. Can't think of one item I have purchased in the past five years of being a customer that I haven't been delighted with. Great for keeping the kids in kit as well.”

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Posted 10 years ago

“Quick delivery to store easy collection. Good value for money.”

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Posted 10 years ago

“The website was very easily navigated and the purchase was easily achieved and the delivery was very quick. Very satisfied with the purchase of a quilted under layer for a shell waterproof jacket.”

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Posted 10 years ago

“I bought a pair of mens wellies, the previous pair I bought from Decathlon were the most comfortable and warmest I've ever had and the 1St pair I've worn out, they cost £19.99 the new pair are so far just as comfortable just as warm, not quite as easy to put on and take off, but they were a fiver cheaper, terrific. I had difficulty ordering on line but I was helped to set up an account in store it was very easy and the staff were knowledgeable and very helpful.”

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Posted 10 years ago

“Poor returns procedure and inability to interact with customer services via email, so had to resubmit a form via the website every time I needed to contact them. They wanted a copy of the proof of postage, but you couldn't attach that to the online form.”

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Posted 10 years ago

“Ordered various clothes for my son, arrived within 3 days and text received to keep me informed. Picked up from local store. So easy, will be ordering again, so much easier than going to the store and getting overwhelmed by too many choices. Sizes were less generous than elsewhere so would order larger size. Good quality too.”

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Posted 10 years ago

“So easy to use the website. Parcel was delivered quickly and well packaged - and the price was right!! Will definitely use again and have recommended”

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Posted 10 years ago

“Ordering online was simple and very quick and easy. I had my items delivered to the store which I collected the next day.”

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Posted 10 years ago

“Delivery was really fast and although one of the parcels didn't arrive with the other, customer services dealt with my query efficiently and the second parcel arrived a day later. We love our new Quechua tent too!”

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Posted 10 years ago

“I can not fault the service from decathlon. Absolutely fantastic. The Basketball stand was provided with a damaged component and they provided a customer service that is second to none. Its not when everything is perfect that you judge a companies service but on how mishaps are dealt with. Communication both written and verbal was on time every time as promised.In addition the assembly of the basketball stand was one of the easiest I have done, videos, written and assembly drawings were of the highest quality. Great product but more importantly great service.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews