Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Decathlon. When I first started shopping there I was open but a little skeptical that things as cheap as they were could last. I was totally wrong. I had a favourite pair of outdoor walking shoes which cost less than 20 pounds and lasted years. They were much more comfortable than the much more expensive options I had tried from traditional outdoor shops. I have continued to shop there and have never been disappointed. A great balance of well priced and good performance clothing and sports accessories.”

Helpful Report

Posted 10 years ago

“Very good quality for Money on road bikes. Frame size guide and delivery time estimates at point of purchase a bit misleading but very good overall service. Excellent range of products and price well selected to make choice easy. One of the best shopping on line experience”

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Posted 10 years ago

“My sister recommended Decathlon after I complained to her about how hard it is to find good quality, warm, girl's fleeces that are practical as well as 'pretty'. My 4 year old daughter is very fussy and won't wear anything that she doesn't like the look of or that is itchy or that messes up her hair when she puts it on. The reversible zip up fleece that I bought from Decathlon was a superb purchase. It has a blue and pink side so she can wear it on multiple days with different outfits. It's a soft, non-itchy fabric and is also really warm. It's now her favourite hoodie and she complains when it's in the wash but that's not a problem because it also dries really quickly! Best of all, it was very reasonably priced and arrived just a few days after I ordered it. Other similar garments I've bought for much more money weren't as good quality as this hoodie. I highly recommend Decathlon to anybody who is looking for good-value-for-money, high-quality clothing that is practical. I will definitely be buying again for the whole family, myself included!”

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Posted 10 years ago

“The product I ordered is great, however, the delivery took one more day than it was supposed to. Overall I am very satisfied.”

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Posted 10 years ago

“The process of purchasing the item on the website was absolutely straightforward and easy. The delivery was caothic as there was a public holiday next to a weekend and the courier was not able to say when the delivery was going to happen so the "next day delivery" became a delivery which happened 5-6 days after. Apart from this.. all good”

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Posted 10 years ago

“Great products, great prices, great service!”

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Posted 10 years ago

“Very pleased with the product and very pleased with the speedy delivery. Have ordered from Decathlon before. Always been very pleased!”

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Posted 10 years ago

“Very easy to collect on-line delivery instore.”

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Posted 10 years ago

“Good value for money & help full customer service.”

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Posted 10 years ago

“Have some good quality affordable products and great customer service.”

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Posted 10 years ago

“Ordered the 520's online easy to do so and great delivery time as it came the very next day also it was free you can't ask for more than that.”

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Posted 10 years ago

“The items are great. The delivery was prompt. I will recommend to my friends. I will also buy again very soon.”

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Posted 10 years ago

“Click and collect service was good. Only problem I had was I wanted to order red ski socks, however on website, the image of red socks was listed as pink and vice versa. I therefore had to order both pink and red as was unsure which was correct! (and return the unwanted ones upon collection).”

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Posted 10 years ago

“I'd buy more if the delivery was free”

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Posted 10 years ago

“Decathlon make good kit that is cheap, not cheap kit.”

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Posted 10 years ago

“Superb table much cheaper than other manufacturers with the same spec. Great video on you tube to assist with the build which takes about an hour with two people, just search for Artemgo 830. Great service and communication from Decathlon and the delivery company DX. Could choose my delivery day and the guy rang when he was 30 mins away. Could not be happier. Thank you Deacathlon for an overall excellent shopping experience.”

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Posted 10 years ago

“Very easy from viewing to buying and a great choice of itemd”

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Posted 10 years ago

“I purchased clothes and protective gear for my daughter for horseriding. We are extremely happy with the quality and shipping times. We will be back as prices are very competitive. I would recommend decathlon highly. Thank you !”

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Posted 10 years ago

“Although the 3 pairs of trousers ordered were the same size....they all altered in length. They also are different lengths from previously bought pairs. Apart from that they are comfortable and affordable and I have been buying them for years”

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Posted 10 years ago

“Great Product, great price”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews