Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to collect on-line delivery instore.”

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Posted 9 years ago

“Good value for money & help full customer service.”

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Posted 9 years ago

“Have some good quality affordable products and great customer service.”

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Posted 9 years ago

“Ordered the 520's online easy to do so and great delivery time as it came the very next day also it was free you can't ask for more than that.”

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Posted 9 years ago

“The items are great. The delivery was prompt. I will recommend to my friends. I will also buy again very soon.”

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Posted 9 years ago

“Click and collect service was good. Only problem I had was I wanted to order red ski socks, however on website, the image of red socks was listed as pink and vice versa. I therefore had to order both pink and red as was unsure which was correct! (and return the unwanted ones upon collection).”

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Posted 9 years ago

“I'd buy more if the delivery was free”

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Posted 9 years ago

“Decathlon make good kit that is cheap, not cheap kit.”

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Posted 9 years ago

“Superb table much cheaper than other manufacturers with the same spec. Great video on you tube to assist with the build which takes about an hour with two people, just search for Artemgo 830. Great service and communication from Decathlon and the delivery company DX. Could choose my delivery day and the guy rang when he was 30 mins away. Could not be happier. Thank you Deacathlon for an overall excellent shopping experience.”

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Posted 9 years ago

“Very easy from viewing to buying and a great choice of itemd”

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Posted 9 years ago

“I purchased clothes and protective gear for my daughter for horseriding. We are extremely happy with the quality and shipping times. We will be back as prices are very competitive. I would recommend decathlon highly. Thank you !”

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Posted 9 years ago

“Although the 3 pairs of trousers ordered were the same size....they all altered in length. They also are different lengths from previously bought pairs. Apart from that they are comfortable and affordable and I have been buying them for years”

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Posted 9 years ago

“Great Product, great price”

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Posted 9 years ago

“Great service and speedy delivery. I would definitely recommend Decathlon.”

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Posted 9 years ago

“Love the product and go to the lakeside store but now it's online I will save myself a trip by getting my stuff online and it's a saving as the Dart charge is the same as posting”

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Posted 9 years ago

“Good products but a very antiquated online shop which is not user friendly and error prone. Twice my order had problems in delivery because of that”

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Posted 9 years ago

“Very quick delivery and great value”

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Posted 9 years ago

“Happy with online site an delivery options”

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Posted 9 years ago

“Excellent service - the item arrived within 24 hours of placing my order and was perfect. I would definitely recommend Decathlon.”

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Posted 9 years ago

“Scarpa boots were faulty after minimal use. I bought online but returned to store for full refund. Very helpful staff, especially so close to finishing time!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews