Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery time and value”

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Posted 9 years ago

“Great choice products and prices”

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Posted 9 years ago

“Excellent stuff at affordable prices!”

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Posted 9 years ago

“Great products purchased and a quick delivery. Thanks”

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Posted 9 years ago

“Good quality product. Go for a size bigger than normal as mine was tight fit.”

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Posted 9 years ago

“Very prompt delivery. Excellent product and price. Definitely recommended.”

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Posted 9 years ago

“I ordered some clothes online I had them delivered to the store. Only problem was I ordered some 3 jackets that it let me order then later was told out of stock apart from 1. Otherwise very good.”

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Posted 9 years ago

“On a day in late March, I ordered TWO rather good looking T-shirts from Decathlon using your Click & Collect system. You guys have all the numbers, cos I've deleted all my old mail now. I collected them on Monday 4th April, from the store in Giltbrook. Brilliant service ... I thought. I received an email asking me to collect the stuff. I ignored it. I received another email asking me to collect the stuff, I ignored that one too (I already had collected it). Two days later I received an email telling me my order had been cancelled. I then read on ... it said you would refund my money. Not a good system, I thought. How to tell them I DO NOT want the money back, that would be dishonest. I looked all over the emails ... DO NOT REPLY TO THIS EMAIL ... it says everywhere! How frustrating ... totally bloody frustrating! Eventually on your website I found a Contact Us box. I wrote a little essay explaining it all. TWO days later I received an email from someone called Paula. Dear Roy, Thank you for your honesty ... Thank goodness you have humans working in Decathlon! The T-shirts were only about 14 quid ... but I didn't want to be refunded, even though it was your system error! I wonder whether a HUMAN will read this essay? royardern@aol.com ... Roy Ardern”

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Posted 9 years ago

“good jacket at good price”

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Posted 9 years ago

“goods delivered on time no fuss and good value for money”

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Posted 9 years ago

“Order came promptly. Everything was as advertised. Very pleased.”

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Posted 9 years ago

“Fast delivery”

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Posted 9 years ago

“I would love if you could arange table tenis contests.”

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Posted 9 years ago

“Excellent quality, low prices and helpful staff. You really can't ask for more.”

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Posted 9 years ago

“Love shopping on line easy to return goods too no trouble”

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Posted 9 years ago

“Goods always best quality at reasonable prices The order and delivery system was very smooth and efficient”

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Posted 9 years ago

“I recently bought ski clothes from Decathlon and was well beyond satisfied with me purchase. Ski jacket, ski pants, ski socks, etc. all well below the prices I expected to pay, buthe without compromising in comfort, fashion, or durability. This is the third such experience I have had with Decathlon and it has made me now into a believer.”

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Posted 9 years ago

“Bags are great. As expected. Delivery was fast. I would definitely buy from Decathalon again.”

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Posted 9 years ago

“Decathlon provided a very good service with my online order. An item was initially out of stock but it only delayed the order by a few days. I would use this service again”

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Posted 9 years ago

“I very happy”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews