Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love this store. My triban 500se is an amazing bike I use daily. I have also purchased clothing and everything has been received timely and quality is well above the price bracket. Cannot recommend decathalon enough.”

Helpful Report

Posted 10 years ago

“One thing I can't abide when shopping is being hassled by the sales staff when looking around in a shop. In Decathlon I never had a problem but they were there as soon as I needed assistance. They answered my questions and concerns and I left with a brilliant snorkel mask that I didn't even know existed. I am absolutely over the moon with it. But as I was browsing I noticed the prices of things and thought they were really good. I also bought a snorkel jacket online because they had none in store and the salesman even guided me through the process on the computer in the shop. I am very pleased with my shopping experience at decathlon and will be calling in again to get more holiday supplies. I've also told a few friends about Decathlon too. Well done”

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Posted 10 years ago

“excellent transaction and fast delivery servie”

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Posted 10 years ago

“Service is very good and fast,excellent”

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Posted 10 years ago

“I made an online order to pick up in store but then changed my mind the day before I was due to pick up the order. The staff in the Hermiston Gate store were very friendly and helpful assisting me in cancelling my order and picking out what I needed from store.”

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Posted 10 years ago

“Quality at a good price”

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Posted 10 years ago

“excellent provision and Gear”

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Posted 10 years ago

“Great delivery time and value”

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Posted 10 years ago

“Great choice products and prices”

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Posted 10 years ago

“Excellent stuff at affordable prices!”

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Posted 10 years ago

“Great products purchased and a quick delivery. Thanks”

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Posted 10 years ago

“Good quality product. Go for a size bigger than normal as mine was tight fit.”

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Posted 10 years ago

“Very prompt delivery. Excellent product and price. Definitely recommended.”

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Posted 10 years ago

“I ordered some clothes online I had them delivered to the store. Only problem was I ordered some 3 jackets that it let me order then later was told out of stock apart from 1. Otherwise very good.”

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Posted 10 years ago

“On a day in late March, I ordered TWO rather good looking T-shirts from Decathlon using your Click & Collect system. You guys have all the numbers, cos I've deleted all my old mail now. I collected them on Monday 4th April, from the store in Giltbrook. Brilliant service ... I thought. I received an email asking me to collect the stuff. I ignored it. I received another email asking me to collect the stuff, I ignored that one too (I already had collected it). Two days later I received an email telling me my order had been cancelled. I then read on ... it said you would refund my money. Not a good system, I thought. How to tell them I DO NOT want the money back, that would be dishonest. I looked all over the emails ... DO NOT REPLY TO THIS EMAIL ... it says everywhere! How frustrating ... totally bloody frustrating! Eventually on your website I found a Contact Us box. I wrote a little essay explaining it all. TWO days later I received an email from someone called Paula. Dear Roy, Thank you for your honesty ... Thank goodness you have humans working in Decathlon! The T-shirts were only about 14 quid ... but I didn't want to be refunded, even though it was your system error! I wonder whether a HUMAN will read this essay? royardern@aol.com ... Roy Ardern”

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Posted 10 years ago

“good jacket at good price”

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Posted 10 years ago

“goods delivered on time no fuss and good value for money”

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Posted 10 years ago

“Order came promptly. Everything was as advertised. Very pleased.”

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Posted 10 years ago

“Fast delivery”

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Posted 10 years ago

“I would love if you could arange table tenis contests.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews