Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, quality and value for money”

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Posted 10 years ago

“The items I bought were great and the after care I needed was excellent. Will definitely buy more from you”

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Posted 10 years ago

“Good product with super fast delivery”

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Posted 10 years ago

“I was given a delivery date which was confirmed the day before due but failed to arrive-no notification was given ,no apology made”

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Posted 10 years ago

Thank you for contacting us. Please, accept our apologizes for the inconveniences caused with your delivery date. We will send your feedback to our Supply Chain Manager and will let the delivery company know about this delay in order to improve the service given. In further occasions, please let the Customer Loyalty Team know this situation and they will give an estimated delivery date to the order made. Have a nice day!

Posted 10 years ago

“A bit disappointing that they had discontinued the sale of the shoes I wanted in store but it was very easy to order on line. Communication was excellent and the shoes were in store for me to collect in record time.”

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Posted 10 years ago

“I bought a grey microfibre bathrobe which is exactly what i was looking for - a smarter alternative to a travelling towel, especially if you're using shared bathroom facilities/camping I preferred the colour options in the men's section (grey). I ordered a size Small which was perfect for me - I'm 1.7m tall and a size 10. The price is excellent considering the quality. The delivery speed was impressive -it was either 1 or 2 days after making the order.”

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Posted 10 years ago

“I thought the website was brilliant”

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Posted 10 years ago

“great costumer services”

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Posted 10 years ago

“Decathlon is an excellent shop. It's great for well-priced everyday stuff - if you do sports regularly, you need plenty of kit and it all adds up. I'm a runner, skier and kayaker, all of which need plenty of reliable spare kit because it gets cold and wet. Decathlon must have saved me hundreds of pounds over the years on simple things like socks, shorts and gloves, and groovier things like buoyancy aids, rucksacks, running shoes, paddles and ski clothes. Sailors, footballers, hikers and campers will love it too - their cheap pop-up tents are fantastic. There are a few oddities - I don't really get why their fishing section doesn't have any fly-fishing stuff at all, and while the own-brand products are often excellent (have run marathons in their shoes and shorts) the branding is often a bit in-your-face. I also like the "click and collect" service, but have once had an incorrect delivery (the right items in the wrong size) but you can change straight away and generally it's excellent with prompt and accurate tracking of deliveries. Great shop.”

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Posted 10 years ago

“how can you send me this whilst it is still not even delivered?!”

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Posted 10 years ago

“Products are generally very good and reasonably priced. Any issues with online orders are promptly dealt with by customer services. The only issue I have is the way sizing is shown for clothing - it's not clear if S, M, L etc. is the european or UK sizing - it would be helpful if the size in "cm" was also stated for clarity.”

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Posted 10 years ago

“All good”

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Posted 10 years ago

“Excellent quality stuff!!! click and collect is brilliant, as sometimes things can be difficult to find instore. Staff pleasant and helpful.”

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Posted 10 years ago

“Great prices. Speedy delivery. Love this shop!”

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Posted 10 years ago

“Excellent service as always”

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Posted 10 years ago

“My daughter was very happy with her leotard.”

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Posted 10 years ago

“Ordered an outdoor tennis table. Delivery great. Table easy enough to assemble - took two of us about an hour. Love the big wheels which make it really easy to manoeuvre and the levelling feet. Ordered a cover too which ripped after two days otherwise would have given 5 stars”

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Posted 10 years ago

“ordered items for collection from store. all goods arrived on time / no problems,great service”

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Posted 10 years ago

“I know Decathlon from our trips to France, and when I needed to replace my tennis shoes like with like I turned to their web site, found the shoes and was playing in them two days later. The price was good too.”

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Posted 10 years ago

“Great value quality clothing - wish they had a store in Dublin, or were partnered up with the likes of ParcelMotel.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews