Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this shop. Cheap, good quality equipment.”

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Posted 9 years ago

“3 recent orders were inexpensive, delivered promptly and fitted OK.”

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Posted 9 years ago

“Fantastic- no quibbles on returns, great prices.”

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Posted 9 years ago

“Good reliable service, friendly staff”

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Posted 9 years ago

“Just what I required, training equipment for my boys football team. The boys love the bibs, plus the whistle is nice and loud. Also into cycling and the shoe (Shimano) covers, are ideal for.the April showers. Good products at very competitive prices.”

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Posted 9 years ago

“Good quality . Wide range of products. Good value.”

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Posted 9 years ago

“Very good would use again and recommend .”

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Posted 9 years ago

“quite lovely!”

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Posted 9 years ago

“Quick and good service . Highly recommended!”

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Posted 9 years ago

“Very accurate item description. Extremely speedy delivery. Would purchase from them again without hesitation.”

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Posted 9 years ago

“Super efficient online click and collect service ????”

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Posted 9 years ago

“Been using Decathlon for years and they always provide good quality kit at reasonable prices. Very happy with my new B'twin Bib shorts and Jersey. Good price on SIS Gels as well. I've bought Ski gear and camping equipment in the past as well and it all been good stuff which is still in use after many seasons.”

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Posted 9 years ago

“I ordered a pair of shoes which were delivered within in a couples of days. I had to exchange them with a bigger size, the exchange was easy to arrange and the new delivery fast. Quality of the product was excellent, I will definitely buy again form the online shop.”

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Posted 9 years ago

“Very good service the three day collection needs to be a bit long for people who work”

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Posted 9 years ago

“Never received my item, customer service is very very poor. In result NO item, NO refund, NO apologie. Biggest ever Disappointment!!!”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear you experienced problems with your delivery. We have tracked your parcel in Royal Mail website and we would like to confirm the order was delivered. If the parcel was not delivered to yourself, could you please check with your neighbours and in any suitable locations around the property where the parcel could have been left. Royal Mail does not require a signature for the deliveries therefore they can leave parcels to other members of the family or neighbours. If you are still unable to locate the parcel you may call directly Royal Mail on 03457740740 and check if the parcel is in the local office otherwise please contact us and we will be able to open an investigation. Thank you for your patience. Please accept our apologies for the inconvenience caused. Have a good day!

Posted 9 years ago

“The products were great quality for a great price and all delivered very quickly. I think some work could go into ensuring that Decathlon appears in the search engine. I had to go directly to the website, but if I didn't already know about Decathlon I wouldn't have known to do this.”

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Posted 9 years ago

“Good quality goods, at a sensible price.”

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Posted 9 years ago

“I was very pleased with the service. I was more shocked that I ordered goods on a bank holiday and expected them to arrive the following week & they came the next day! Well done, I'll be back. Thank you”

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Posted 9 years ago

“Brilliant!”

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Posted 9 years ago

“Good product prompt delivery”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews