Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a few basic fleece tops for my husband but the sizing was all wrong. I followed the website's size guide but when I received items the item size label was correct but the actual size of the tops (I measured them with a tape measure !) did not match the website's guide so had to return - all of them came up smaller than expected. Postage had to be covered by myself when returning so it was an expensive experience from start to finish.”

Helpful Report

Posted 10 years ago

Thank you for your review. We are sorry to hear that you have experienced problems with your tops. We will send your feedback to our national product manager to study this issue deeply. Please, next time you could contact with the Customer Service Team before returning your items back, and we will arrange the collection avoiding you to pay for the shipping. Thank you anyway for taking your time and give us a feedback of your experience.

Posted 10 years ago

“Order took two weeks to arrive.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. The item you ordered was coming from our international warehouse which has a longer delivery period which is reflected in your estimated delivery date. We can see that your order was delivered only 1 day after your estimated delivery date. If you have any problems regarding your order please do not hesitate to contact us. Have a nice day.

Posted 10 years ago

“Ordering and delivery was quick but the sizing was totally wrong and no way would fit my daughter so I had to send everything back. The returns process was quick and simple though”

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Posted 10 years ago

“Always great quality, great price and fast delivery, no fuss returns”

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Posted 10 years ago

“Excellent quality and value. Friendly and helpful staff.”

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Posted 10 years ago

“Prompt efficient service. Great quality product at an unbeatable price.”

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Posted 10 years ago

“Always great service, and value for money is far better that most other shops”

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Posted 10 years ago

“I first used the store in France & loved the goods. So pleased I can access in UK now. Keep up the good work”

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Posted 10 years ago

“Great selection of sports and gear - with friendly staff.”

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Posted 10 years ago

“Easy to buy, pay and pick up. used it a couple of times and will continue to do so.”

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Posted 10 years ago

“Easy to order, delivered on time! Product is just what I expected, works well and is very useful”

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Posted 10 years ago

“Great product,keenly priced and fast delivery.Bingo.”

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Posted 10 years ago

“Easy and fast service”

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Posted 10 years ago

“Excellent service and goods from Decathlon”

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Posted 10 years ago

“Their website is an outdated, slow, cumbersome mess. I have ordered a lot of stuff online on April 2. Nothing happened until April 5 when I was emailed that they cannot deliver my order because an item run out of stock. No worries though, if I don't contact them in 2 days my order will arrive sans said item. Waited another two days. Nothing happened. Called them, I was told another item run out of stock, but I wasn't notified this time, so the order was stuck in limbo. They removed the second item, I got my stuff two weeks after ordering it. Then I noticed they've put a transaction hold on my card for the initial order (cca £300) plus charged me for the updated order... The amount was released eventually, but I will never order anything online from them ever again.”

Helpful Report

Posted 10 years ago

Dear Krisztian Thank you for leaving a review. We apologise that there were problems with the stock for your order. We make every effort to keep stock levels updated however occasionally there can be mistakes. We only charge once for orders however money authorised from you bank can be held by the bank before this is taken. If you have any further enquiries regarding your order please do not hesitate to contact us. Have a nice day.

Posted 10 years ago

“Excellent value..super service.. Great all round.. Highly recommended..”

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Posted 10 years ago

“Great quality and choice at even better prices. Obvious good understanding of the sports that they offer equipment and clothing for.”

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Posted 10 years ago

“Excellent customer service and goods are always good quality”

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Posted 10 years ago

“My order was easy to place and was delivered quickly and free of charge. The items purchased were of good quality.”

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Posted 10 years ago

“I love Decathlon clothes and also their prices however the delivery service is too slow. In this day and age of next day delivery I wish that Decathlon could do a little better than 6 days. I ordered an item from Poland to the UK and that arrived 2 days before Decathlon. Other than that everything else is superb.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews