Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I first used the store in France & loved the goods. So pleased I can access in UK now. Keep up the good work”

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Posted 9 years ago

“Great selection of sports and gear - with friendly staff.”

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Posted 9 years ago

“Easy to buy, pay and pick up. used it a couple of times and will continue to do so.”

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Posted 9 years ago

“Easy to order, delivered on time! Product is just what I expected, works well and is very useful”

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Posted 9 years ago

“Great product,keenly priced and fast delivery.Bingo.”

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Posted 9 years ago

“Easy and fast service”

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Posted 9 years ago

“Excellent service and goods from Decathlon”

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Posted 9 years ago

“Their website is an outdated, slow, cumbersome mess. I have ordered a lot of stuff online on April 2. Nothing happened until April 5 when I was emailed that they cannot deliver my order because an item run out of stock. No worries though, if I don't contact them in 2 days my order will arrive sans said item. Waited another two days. Nothing happened. Called them, I was told another item run out of stock, but I wasn't notified this time, so the order was stuck in limbo. They removed the second item, I got my stuff two weeks after ordering it. Then I noticed they've put a transaction hold on my card for the initial order (cca £300) plus charged me for the updated order... The amount was released eventually, but I will never order anything online from them ever again.”

Helpful Report

Posted 9 years ago

Dear Krisztian Thank you for leaving a review. We apologise that there were problems with the stock for your order. We make every effort to keep stock levels updated however occasionally there can be mistakes. We only charge once for orders however money authorised from you bank can be held by the bank before this is taken. If you have any further enquiries regarding your order please do not hesitate to contact us. Have a nice day.

Posted 9 years ago

“Excellent value..super service.. Great all round.. Highly recommended..”

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Posted 9 years ago

“Great quality and choice at even better prices. Obvious good understanding of the sports that they offer equipment and clothing for.”

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Posted 9 years ago

“Excellent customer service and goods are always good quality”

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Posted 9 years ago

“My order was easy to place and was delivered quickly and free of charge. The items purchased were of good quality.”

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Posted 9 years ago

“I love Decathlon clothes and also their prices however the delivery service is too slow. In this day and age of next day delivery I wish that Decathlon could do a little better than 6 days. I ordered an item from Poland to the UK and that arrived 2 days before Decathlon. Other than that everything else is superb.”

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Posted 9 years ago

“Excellent store good quality clothes love my new wetsuit”

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Posted 9 years ago

“Good price and quality. Let down by slow despatch Would have been excellent otherwise!”

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Posted 9 years ago

“Bought 4 pairs of trainers for my wife, two boys and myself. Great value, really good quality and good delivery service. I even received an email to say they might be held up. Never had that with other retailers. Would definitely recommend this site to others.”

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Posted 9 years ago

“Good products good price”

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Posted 9 years ago

“Quality kit, great value, very quick service”

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Posted 9 years ago

“The items arrived as described, and were of good quality given the low prices. However, delivery was slightly delayed by the fact one item was seemingly unavailable, not that this was much of a problem for me. Also, communication was good while Decathlon got hold of the missing article.”

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Posted 9 years ago

“Great quick service, fitted perfectly but stuck it lucky sizing is very confusing EU or US sizes all different from UK.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews