Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent store good quality clothes love my new wetsuit”

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Posted 10 years ago

“Good price and quality. Let down by slow despatch Would have been excellent otherwise!”

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Posted 10 years ago

“Bought 4 pairs of trainers for my wife, two boys and myself. Great value, really good quality and good delivery service. I even received an email to say they might be held up. Never had that with other retailers. Would definitely recommend this site to others.”

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Posted 10 years ago

“Good products good price”

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Posted 10 years ago

“Quality kit, great value, very quick service”

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Posted 10 years ago

“The items arrived as described, and were of good quality given the low prices. However, delivery was slightly delayed by the fact one item was seemingly unavailable, not that this was much of a problem for me. Also, communication was good while Decathlon got hold of the missing article.”

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Posted 10 years ago

“Great quick service, fitted perfectly but stuck it lucky sizing is very confusing EU or US sizes all different from UK.”

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Posted 10 years ago

“Quick response and good quality products”

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Posted 10 years ago

“Great products and right prices”

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Posted 10 years ago

“The shop is spacious and offers good customer service. Some product have a short life span but fortunately they are very flexible when it come to return policy.”

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Posted 10 years ago

“Very good value for money and very quick delivery.”

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Posted 10 years ago

“Very accessible, cheap and convenient way to get into new sports”

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Posted 10 years ago

“Excellent service when returning an item”

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Posted 10 years ago

“Decathlon is a wonderful shop. I never leave without buying something unnecessary. The online shopping was less pleasurable. The packaging was very much like something done in a back bedroom. It also was not the quickest delivery.”

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Posted 10 years ago

Dear Jay, Thank you for taking the time to review your purchase with Decathlon. We apologise the packaging of your online was not up to standard we will forward this onto our warehouse team to take into consideration. The delivery times for online orders can vary depending on the location of the item ordered, we can see your latest required a stock transfer from our , for more information on deliveries with Decathlon.co.uk please visit http://www.decathlon.co.uk/delivery.html

Posted 10 years ago

“Very pleased with the service and prices”

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Posted 10 years ago

“very pleased with both soft arrows and arrow rest.”

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Posted 10 years ago

“web site not easy to navigate if your computor skills are lacking timed out othere wise not bad”

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Posted 10 years ago

“Works perfectly”

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Posted 10 years ago

“still awaiting confirmation that goods are ready for collection...................”

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Posted 10 years ago

Dear Chris, Thank you for contacting us. We apologise you were not notified about your UPS collection, upon dispatch (11/04/2016) a confirmation email was sent and your order was awaiting collection the next day (12/04/2016). If you have any further questions, please contact our Customer Loyalty Team available Monday - Friday 8 am - 8 pm, Saturday 9 am - 6 pm, Sunday 11 am - 6 pm on 0207 064 3000 (Local call rate) or through our contact form https://www.decathlon.co.uk/en/contactUs.

Posted 10 years ago

“Excellent products and delivery. Had to return a couple of things for return/refund and everything was handled quickly with no fuss. Will definitely buy from Decathlon again!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews