Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick response and good quality products”

Helpful Report

Posted 9 years ago

“Great products and right prices”

Helpful Report

Posted 9 years ago

“The shop is spacious and offers good customer service. Some product have a short life span but fortunately they are very flexible when it come to return policy.”

Helpful Report

Posted 9 years ago

“Very good value for money and very quick delivery.”

Helpful Report

Posted 9 years ago

“Very accessible, cheap and convenient way to get into new sports”

Helpful Report

Posted 9 years ago

“Excellent service when returning an item”

Helpful Report

Posted 9 years ago

“Decathlon is a wonderful shop. I never leave without buying something unnecessary. The online shopping was less pleasurable. The packaging was very much like something done in a back bedroom. It also was not the quickest delivery.”

Helpful Report

Posted 9 years ago

Dear Jay, Thank you for taking the time to review your purchase with Decathlon. We apologise the packaging of your online was not up to standard we will forward this onto our warehouse team to take into consideration. The delivery times for online orders can vary depending on the location of the item ordered, we can see your latest required a stock transfer from our , for more information on deliveries with Decathlon.co.uk please visit http://www.decathlon.co.uk/delivery.html

Posted 9 years ago

“Very pleased with the service and prices”

Helpful Report

Posted 9 years ago

“very pleased with both soft arrows and arrow rest.”

Helpful Report

Posted 9 years ago

“web site not easy to navigate if your computor skills are lacking timed out othere wise not bad”

Helpful Report

Posted 9 years ago

“Works perfectly”

Helpful Report

Posted 9 years ago

“still awaiting confirmation that goods are ready for collection...................”

Helpful Report

Posted 9 years ago

Dear Chris, Thank you for contacting us. We apologise you were not notified about your UPS collection, upon dispatch (11/04/2016) a confirmation email was sent and your order was awaiting collection the next day (12/04/2016). If you have any further questions, please contact our Customer Loyalty Team available Monday - Friday 8 am - 8 pm, Saturday 9 am - 6 pm, Sunday 11 am - 6 pm on 0207 064 3000 (Local call rate) or through our contact form https://www.decathlon.co.uk/en/contactUs.

Posted 9 years ago

“Excellent products and delivery. Had to return a couple of things for return/refund and everything was handled quickly with no fuss. Will definitely buy from Decathlon again!”

Helpful Report

Posted 9 years ago

“I found the goods and service very good and fast delivery. Found this site by accident so you should advertise more.”

Helpful Report

Posted 9 years ago

“Decathlon was recommended to me as new to cycling, I have purchased cycling clothing and I have not been disappointed all the items are good quality and wash well. Will use again highly recommended.”

Helpful Report

Posted 9 years ago

“Good and reliable service”

Helpful Report

Posted 9 years ago

“Goods are very good quality and competively priced. I normally order on line and pick up in store as I live in Coventry. I have ordered some things for family members in S Wales and had them delivered directly.”

Helpful Report

Posted 9 years ago

“Waiting Decathlon in Lithuania :)”

Helpful Report

Posted 9 years ago

“Well done he one the shoe has split into... And it's not even five months we both...”

Helpful Report

Posted 9 years ago

Dear Gitesh, Thank you for taking the time to feedback your purchase, we apologise there is a fault with the shoes you purchased, please contact our Customer Loyalty Team available Monday - Friday 8 am - 8 pm, Saturday 9 am - 6 pm, Sunday 11 am - 6 pm on 0207 064 3000 (Local call rate) or through our contact form https://www.decathlon.co.uk/en/contactUs.

Posted 9 years ago

“great service and good delivery”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews