Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish selection unless you want decathlon own brand.”

Helpful Report

Posted 9 years ago

Thank your taking the time to review your service with Decathlon. We apologise the range of sports equipment is not pleasing, if you have any suggestion or there anything we can do to assist you please contact our Customer Loyalty Team available Monday - Friday 8 am - 8 pm, Saturday 9 am - 6 pm, Sunday 11 am - 6 pm on 0207 064 3000 (Local call rate) or through our contact form https://www.decathlon.co.uk/en/contactUs.

Posted 9 years ago

“Great pair of riding gloves. Fitted well, but with room for hands to grow. Nice soft material that is flexible. Very good value.”

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Posted 9 years ago

“Good value products.”

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Posted 9 years ago

“basic good quality fast delivery sadly returns were expensive so may not order again”

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Posted 9 years ago

“I only buy my sport things on Decathlon. The material, design and service are excellent. Highly recommended.”

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Posted 9 years ago

“great value for the quality, have bought lots if cycle gear and outdoor stuff, staff in watford store all friendly and helpfull”

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Posted 9 years ago

“Excellent products at the best possible price. Delivery was extremely quick too.”

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Posted 9 years ago

“The service and staff from decathlon itself is very good and I use them often because of this. Unfortunately, their courier service is shocking! I know the courier is a different company nevertheless, this does reflect badly on the company. I waited almost 2 weeks for a delivery and was given excuse after excuse, day after day and only eventually got a delivery when I threatened to complain to the Director of the company. I would advise to have your order delivered to the store and collect from there.”

Helpful Report

Posted 9 years ago

Hello John, thank you for having taken your time to send us your feedback. We are sorry to hear that you have experienced several problems whit the delivery of your parcel. We will take your comments into consideration as our aim is to improve our services and facilitate our customer experiences. We do apologise for all the inconvenience caused. Have a good day!

Posted 9 years ago

“The website is sometimes a bit difficult to navigate (navigation not always easy on Apple devices and Mac computers) but the online reservation is very efficient. I have used it 3 times already and have been very happy.”

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Posted 9 years ago

“The stated aim is to make shopping online a think of convenience and ease, and it worked for me”

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Posted 9 years ago

“In the fishing section. Pulled a bag of boilies off the shelf which had a hole in so pulled another off the shelf. Shop assistant came over and accused me of putting the hole in the bag. She asked if I knew how much the bags cost. I said they are 21.99 I'd seen then online but couldn't get them delivered. She said I was wrong and would go and find out the correct price. After 20 minutes of waiting for her to return I made my way back downstairs. The lady was serving on the till. I waited in line to be served by her and when I ask why she hadn't returned back she replied "I assumed you knew the correct price" I paid for my goods and attempted to leave the store however the security tags had been left on my items which caused further unnecessary embarrassment. Afrika in the Canada water store...I've never been treated so poorly.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your feedback provided to us and for the patience. We are very sorry to hear about the service and experience you had at your local Decathlon store Surrey Quays. We will pass your feedback to the store manager as well as customer service manager and they will make sure this will not happen again. If you would like them to contact you with an apology or solution please send us your contact details to the email address customer.enquiries@decathlon.com and we will pass the details. If you will have any questions, please feel free to contact us and we are here to help. Have a great day!

Posted 9 years ago

“I had a problem in that I paid twice for the same article and had a bit of a problem getting a refund. However it all turned out well and the refund was made to my credit card account.”

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Posted 9 years ago

“Decathlon offers a great diversity of good quality products, at more than reasonable prices.”

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Posted 9 years ago

“Amazing service, i had a problem and they helped me very fast and answer of all my questions on facebook imidiatly. I resieced my order and I am very happy, good quality. :)))”

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Posted 9 years ago

“Excellent service, good choice of products and always great prices. Would highly recommend”

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Posted 9 years ago

“Viky at the Sheffield Decathlon at Saint Mary's Gate is amazing!”

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Posted 9 years ago

“Very good service and vet competitive price”

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Posted 9 years ago

“Appalling customer care and service”

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Posted 9 years ago

Dear Spencer, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our service, please feel free to contact our Customer Loyalty team for any further help, we will be happy to assist you: https://www.decathlon.co.uk/en/contactUs Please accept our apologies for any inconvenience caused. Best Regards

Posted 9 years ago

“Bought myself the Rockrider 520 mountain bike , I am very pleased with the bike so far and have spent a lot of time in the saddle overall the bike is solid and a good buy for anyone who want's to get into mountain biking on a budget ,good piece of kit for the money the only negative for me was the bike was reduced by £80 pounds while in transit to me Timing !!!!!! ahhhh.”

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Posted 9 years ago

“Excellent value for money. Top quality products at a fraction of branded alternatives. Great staff service, super quick click and collect and overall a great experience. Puts most other stores to shame.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews