Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothes of good quality, great service and fast delivery.”

Helpful Report

Posted 9 years ago

“The online part was easy and the product arrived at the store when it said it would. I was happy with the product (suitcase) and it was good value for money The reason this review was now a Good/Very Good was due to when visiting the store itself and asking the person at the counter (no one waiting to be served) whether they could order the product for us and we could pay now and then, we were told they could not We went home and ordered the product but I'm sure others could have simply visited another store, got a better service and Decathlon would have lost that Customer”

Helpful Report

Posted 9 years ago

Hello, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are sorry to hear that the service you received did not meet the standard service that we wish to provide for all our customers. We hope to see you soon for an even better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Excellent service and product”

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Posted 9 years ago

“Ordering was easy and delivery prompt. I would have liked a bit more information on sizing and the pictures of items are not very good but the quality of the jacket I ordered and service is great.”

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Posted 9 years ago

“Great product. Quick hassle free delivery and great price!! Overall satisfied with this company”

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Posted 9 years ago

“Excellent next day delivery. Able to get refund easily in store on item that came up to small. Excellent choice online and in store.”

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Posted 9 years ago

“I really like Decathlon, the staff are extremely helpful and nothing is a problem. It has a wealth of excellent products to suit most budgets. You can play with their products outdoors if you have Decathlon card so the kids don't get bored when you shop there.”

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Posted 9 years ago

“Staff are always helpful Good range of products in stock at a reasonable price.”

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Posted 9 years ago

“It was my first half marathon and I thought it was such an amazing experience! The amount of support you get is incredible. The water stations located around the route were great with lots of volunteers helping. I had no idea you take photos as well so it was nice to see me in action once I had finished along with a video of when I passed the finish line.”

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Posted 9 years ago

“very happy.. fast delivery..no hassel”

Helpful Report

Posted 9 years ago

“Ordered a jacket from the inside store. Unusual sizing meant that it did not fit as expected,despite having already ordered a size larger than usual, and I would need the next size up. I contacted Decathlon who told me that the size I needed was out of stock, and they would not order another from the manufacturer. I contacted the manufacturer, who would nor deal with me, and directed me back to Decathlon. Poor.”

Helpful Report

Posted 9 years ago

Hello, Thank you for the time you spent for giving us your feedback. We are sorry to hear size of the product that you have ordered does not fit and we were unable to provide you replacement order. We would like to confirm that with Decathlon you have 365 days to return product for a full refund (or replacement item if available) therefore you still have the right to return wrong jacket back to us and we will process the refund for you. More information on how to return this product please see the link below or contact Decathlon Customer Loyalty Team by the contact number 0207 064 3000: http://www.decathlon.co.uk/return-policy.html We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“It is fantastic and I love their low prices.”

Helpful Report

Posted 9 years ago

“The attention, customer support and everything was perfect. I am very happy with the Oxford staff. Thanks”

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Posted 9 years ago

“Good service. Correct items delivered to correct store. Although actual delivery was 1 day later then estimated date.”

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Posted 9 years ago

“Great company" Quality products at a very competitive price" with reliable service & delivery.... A+++++++******”

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Posted 9 years ago

“Always delivers on time and order is always correct. Very good service.”

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Posted 9 years ago

“I'm only giving a rating of very poor because the delivery you company you used was ATROCIOUS! The staff and service and products at decathalon were actually great but the (failed) delivery of my bike caused me a great deal of stress, led me to taking unnecessary time off work and using a weekend to try to get my bike! I also spent over £20 in phonecalls to decathalon and DHL but decathalon only refunded me £10 (and only in vouchers for use at their store). I would probably return to decathalon to shop therfore in person but would NEVER get one of their products delivered due to the stess involved. Mammy people have admired my bike and i've told them where it's from but I have to day ice told more people about how dreadful dhl were.”

Helpful Report

Posted 9 years ago

Dear Caroline, Thank you for the time you spent for giving us your feedback on the delivery. We are sorry to hear you are not satisfied with the delivery service DHL provided you. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We will forward your advice into management. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Decathlon on line service is first class,would recommend”

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Posted 9 years ago

“High quality products very competitively priced. Great click and collect service too.”

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Posted 9 years ago

“very fast delivery and good quality items”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews