Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bring all sizes. always!”

Helpful Report

Posted 10 years ago

Dear Nic, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our sizes availability and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Thank you for your patience. Please do not hesitate to contact our Customer Loyalty team in advance to check the online or instore stock: https://www.decathlon.co.uk/en/contactUs Have a lovely day!

Posted 10 years ago

“Unfortunately had to return bike due to insurance insisting I used a voucher for another store. Fortunately Decathlon made it a trouble free process and all staff were very helpful.”

Helpful Report

Posted 10 years ago

“Your sizing is wrong. LARGE chest size is not 38" to 40", that is MEDIUM”

Helpful Report

Posted 10 years ago

Dear David, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our sizes and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Thank you for your patience. Please do not hesitate to contact our Customer Loyalty team in advance to check the online or instore stock or to enquiry about the return procedure: https://www.decathlon.co.uk/en/contactUs Have a good day!

Posted 10 years ago

“Decathlon have given my email details to some Tin Pot reviews co. that are now harassing me via email - I never signed up for this rubbish so why are you contacting me?????????????????????????????????????????????????????????????????????”

Helpful Report

Posted 10 years ago

Dear Christopher, Thank you for contacting us. Regarding your request, unfortunately we are not aware of any partnership with "Tin Pot reviews co." The reviews tools Decathlon is currently using are called "Openvoice" for products and stores and "Reviews.co.uk" for services. Would you be able to click on the unsubscribe option which should be available at the bottom of the email you received? Thank you for your patience and sorry for any inconvenience caused. Have a good day.

Posted 10 years ago

“Excellent products as described,size was accurate,arrived earlier than expected,great service. Will def. shop online again @ decathlon.why are there no stores in north wales,it is the 'year of adventure' here in Snowdonia!”

Helpful Report

Posted 10 years ago

“The items I ordered were delivered on time and in excellent condition. I would use this company again and recommend them to family and friends. Well done!”

Helpful Report

Posted 10 years ago

“good products, sold by people who knew what was needed, and if any doubt on any aspect they would seek further info for the client”

Helpful Report

Posted 10 years ago

“Lots to choose from in store. Very good prices.”

Helpful Report

Posted 10 years ago

“Excellent service packaged well happy customer x”

Helpful Report

Posted 10 years ago

“Good quality product, very good customer service and returning policy. the only down is sizing you need to try and find one good for you”

Helpful Report

Posted 10 years ago

“Always thought the service at Decathlon is very good. Have tuned my skis there two years in a row, good service and returned on time”

Helpful Report

Posted 10 years ago

“Ordered cross-country ski boots for my daughter. They arrived soon after and were of good quality. Unfortunately no snow this year so could not test them. But got a size or two bigger so that they can be used in the future.”

Helpful Report

Posted 10 years ago

“Very modest prices, good quality, quick online delivery.”

Helpful Report

Posted 10 years ago

“Great products at value prices. With a excellent range of items.”

Helpful Report

Posted 10 years ago

“It was delivered fast and the product was first class.”

Helpful Report

Posted 10 years ago

“Excellent and communication Nothing too much trouble”

Helpful Report

Posted 10 years ago

“Product was as expected and arrived on time. Seems to have held up well during first week of use.”

Helpful Report

Posted 10 years ago

“Ordered online, picked up in store. No hitches or delays. Easy.”

Helpful Report

Posted 10 years ago

“Great store. Has everything you need and very good value for money.”

Helpful Report

Posted 10 years ago

“I shop online and in shop, and keep coming back!”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews