Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lots to choose from in store. Very good prices.”

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Posted 9 years ago

“Excellent service packaged well happy customer x”

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Posted 9 years ago

“Good quality product, very good customer service and returning policy. the only down is sizing you need to try and find one good for you”

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Posted 9 years ago

“Always thought the service at Decathlon is very good. Have tuned my skis there two years in a row, good service and returned on time”

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Posted 9 years ago

“Ordered cross-country ski boots for my daughter. They arrived soon after and were of good quality. Unfortunately no snow this year so could not test them. But got a size or two bigger so that they can be used in the future.”

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Posted 9 years ago

“Very modest prices, good quality, quick online delivery.”

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Posted 9 years ago

“Great products at value prices. With a excellent range of items.”

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Posted 9 years ago

“It was delivered fast and the product was first class.”

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Posted 9 years ago

“Excellent and communication Nothing too much trouble”

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Posted 9 years ago

“Product was as expected and arrived on time. Seems to have held up well during first week of use.”

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Posted 9 years ago

“Ordered online, picked up in store. No hitches or delays. Easy.”

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Posted 9 years ago

“Great store. Has everything you need and very good value for money.”

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Posted 9 years ago

“I shop online and in shop, and keep coming back!”

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Posted 9 years ago

“NORMALLY I GET ON WELL AT DECATHLON-I ALWAYS BUY MY WALKING SHOES THERE-GOOD WEARERS,WATERPROOF AND RELIABLE FIT-I CAN WALK IN PICK UP THE SAME BRAND KNOWING I WILL HAVE NO PROBLEM.I AM ON MY THIRD PAIR OF QUERCHA FORCLAZ FLEX3 NOVADRYS BUT WHEN I GO IN THIS YEAR THEY ARE NOT AVAILABLE.OK SO I TRY THE ALTERNATIVE NEW PRODUCT QUERCHA FORCLAZ500 WATERPROOF. SAME SIZE 9.5 BUT THEY ARE NARROWER AND I CANT GET MY FOOT IN THEM 10.5 IS TOO LONG. WHY DO YOU TAKE OUT A BRILLIANT PRODUCT(4STAR RATING) AND REPLACE IT WITH SOMETHING I NOW CANT EVEN WEAR? I WOULD APPRECIATE AN ANSWER TO THIS. PLEASE WILL DECATHLON CONTACT MY TO DISCUSS”

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Posted 9 years ago

“Great value and quality.. No problems with returns - no fuss. Very good service.”

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Posted 9 years ago

“Ordered some ski clothes for my daughters with click and collect - very easy. Very impressed with quality for price. One of the items was missing when I opened the parcel at home - when I phoned decathlon the customer services team were extremely helpful and the missing item arrived by post within a couple of days. Have already recommended to friends and will shop there again.”

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Posted 9 years ago

“Not happy that I now have an account with you. Should be a way of purchasing without details being kept in this way”

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Posted 9 years ago

“Ordered a swim suit, came quickly, was suitable, overall no complaints”

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Posted 9 years ago

“Please please open a store in Cornwall as you will be blown away with the amount you will sell throughout the year as we are always getting up lots plus the amount of holiday/tourists here would boost your customers....”

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Posted 9 years ago

“Antonio, the manager from Harlows branch has been nothing short of brilliant each and every time we have visited the store. His knowledge of the equipment sold by Decathlon is outstanding and we always trust his opinion when purchasing bikes or cycling equipment.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews