Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NORMALLY I GET ON WELL AT DECATHLON-I ALWAYS BUY MY WALKING SHOES THERE-GOOD WEARERS,WATERPROOF AND RELIABLE FIT-I CAN WALK IN PICK UP THE SAME BRAND KNOWING I WILL HAVE NO PROBLEM.I AM ON MY THIRD PAIR OF QUERCHA FORCLAZ FLEX3 NOVADRYS BUT WHEN I GO IN THIS YEAR THEY ARE NOT AVAILABLE.OK SO I TRY THE ALTERNATIVE NEW PRODUCT QUERCHA FORCLAZ500 WATERPROOF. SAME SIZE 9.5 BUT THEY ARE NARROWER AND I CANT GET MY FOOT IN THEM 10.5 IS TOO LONG. WHY DO YOU TAKE OUT A BRILLIANT PRODUCT(4STAR RATING) AND REPLACE IT WITH SOMETHING I NOW CANT EVEN WEAR? I WOULD APPRECIATE AN ANSWER TO THIS. PLEASE WILL DECATHLON CONTACT MY TO DISCUSS”

Helpful Report

Posted 10 years ago

“Great value and quality.. No problems with returns - no fuss. Very good service.”

Helpful Report

Posted 10 years ago

“Ordered some ski clothes for my daughters with click and collect - very easy. Very impressed with quality for price. One of the items was missing when I opened the parcel at home - when I phoned decathlon the customer services team were extremely helpful and the missing item arrived by post within a couple of days. Have already recommended to friends and will shop there again.”

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Posted 10 years ago

“Not happy that I now have an account with you. Should be a way of purchasing without details being kept in this way”

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Posted 10 years ago

“Ordered a swim suit, came quickly, was suitable, overall no complaints”

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Posted 10 years ago

“Please please open a store in Cornwall as you will be blown away with the amount you will sell throughout the year as we are always getting up lots plus the amount of holiday/tourists here would boost your customers....”

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Posted 10 years ago

“Antonio, the manager from Harlows branch has been nothing short of brilliant each and every time we have visited the store. His knowledge of the equipment sold by Decathlon is outstanding and we always trust his opinion when purchasing bikes or cycling equipment.”

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Posted 10 years ago

“I purchased a badminton racket for a Christmas gift. I was really disappointed that it did not come with a cover. If it was clear that it didn't come with one I would've happily paid an extra few pounds.”

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Posted 10 years ago

Dear Irene, Thank you for the time you spent for giving us your feedback. Unfortunately the ARTENGO BR810 BADMINTON RACKET - PINK does not come with the cover incuded, however we appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Have a lovely day!

Posted 10 years ago

“Fabulous jacket purchased in Black Friday online sale for less than £30 :excellent quality and fit and was able to withstand December temperatures within the Arctic Circle.Prompt delivery.Many thanks!”

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Posted 10 years ago

“Would defenatly recommend to a friend.”

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Posted 10 years ago

“Superb quality and value!! Delivery was quick and overall I'm impressed!!”

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Posted 10 years ago

“Amazing service with very fast delivery, Thank you Decathlon.”

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Posted 10 years ago

“easy website ordering, good communication and super fast delivery”

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Posted 10 years ago

“The whole family like Decathlon & make a point of building in a visit if we are nearby. The online ordering can be a little slow on the delivery compared with competitors, but the website is OK. I wish they would open a store in Bristol - there must be demand what with all the cyclists, runners and other sports enthusiasts.”

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Posted 10 years ago

“All experiences with Decathlon has been positive, great service, quick deliveries and hassle free exchanges (I'm quite fussy with sizes!) Will continue to shop and highly recommend to others :)”

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Posted 10 years ago

“I find Decathlon to be the perfect store for all your sporting needs. Cycling and running are our main sports and we find Decathlons own products to be great quality and real value for money, equal, if not better than more expensive branded products (although they're available if required).”

Helpful Report

Posted 10 years ago

“Really good quality products at a really good price. Well packaged and delivered exactly as promised. Can't fault Decathlon' s service in any way.”

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Posted 10 years ago

“on the whole a very good product . I made three purchases and all good quality . The only problem is since i signed on line still not received my points card through the post.”

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Posted 10 years ago

“Quick delivery, good service, good price”

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Posted 10 years ago

“Great quality and value!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews