Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. Correct items delivered to correct store. Although actual delivery was 1 day later then estimated date.”

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Posted 10 years ago

“Great company" Quality products at a very competitive price" with reliable service & delivery.... A+++++++******”

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Posted 10 years ago

“Always delivers on time and order is always correct. Very good service.”

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Posted 10 years ago

“I'm only giving a rating of very poor because the delivery you company you used was ATROCIOUS! The staff and service and products at decathalon were actually great but the (failed) delivery of my bike caused me a great deal of stress, led me to taking unnecessary time off work and using a weekend to try to get my bike! I also spent over £20 in phonecalls to decathalon and DHL but decathalon only refunded me £10 (and only in vouchers for use at their store). I would probably return to decathalon to shop therfore in person but would NEVER get one of their products delivered due to the stess involved. Mammy people have admired my bike and i've told them where it's from but I have to day ice told more people about how dreadful dhl were.”

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Posted 10 years ago

Dear Caroline, Thank you for the time you spent for giving us your feedback on the delivery. We are sorry to hear you are not satisfied with the delivery service DHL provided you. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We will forward your advice into management. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Decathlon on line service is first class,would recommend”

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Posted 10 years ago

“High quality products very competitively priced. Great click and collect service too.”

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Posted 10 years ago

“very fast delivery and good quality items”

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Posted 10 years ago

“Amazing amount of sporting goods available on the Decathlon website. I spend alot of my spare time in the Scottish mountains so ive been buying alot of Simond gear for that purpose, I just cant praise it enough, quality is amazing and the price is very good also. I highly recommend Decathlon.”

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Posted 10 years ago

“Quality, inexpensive goods for less.”

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Posted 10 years ago

“Great store , great product could really do with more stores and the nearest one to me is at lakeside or Surrey quays. Would be nice to see one pop up in the Kent area.”

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Posted 10 years ago

“Quality is 4 stars out of 5. Price in comparison to premium brands is 5 stars out of 5. Overall Decathlon is my sport shop of choice. Cristian”

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Posted 10 years ago

“they provide a great platform to order the things you need and have them delivered to a store or directly to you. they are quite fast at turning orders around. The big minus for me is in the UK they are removing the larger sizes, which is very annoying. Quite frequently in the stores i am told oh thats only availiable in France in your size. The online ordering is UK centric, so if i want a 4xl shirt i need to go to france.”

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Posted 10 years ago

Dear Richard, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our sizes availability and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Thank you for your patience. Please do not hesitate to contact our Customer Loyalty team in advance to check the online or instore stock: https://www.decathlon.co.uk/en/contactUs Have a lovely day!

Posted 10 years ago

“Have used Decathlon on a couple of recent occasions. Their online service was very efficient, and I received the goods ordered within 2 days. Returning goods was also very easy. I was very pleased with my goods. I have no hesitation in recommending Decathlon to anyone.”

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Posted 10 years ago

“I buy a lot of running items and I love the clothing range, which is very comfortable. The quality is superb and lasts for a long time. I bought a pair of running tights two years ago, which I wear a lot and they still look good. The price is my favourite though :-)”

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Posted 10 years ago

“Happy with service and communication. Will use again.”

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Posted 10 years ago

“Staff are always polite and knowledgable”

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Posted 10 years ago

“Excellent ranges, particularly in the cycling area and always good value.”

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Posted 10 years ago

“Excellent customer service and ease of exchange in store”

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Posted 10 years ago

“Simply good value and lots of choice. Never out of pocket if I wnat to try something new and then do not take it up.”

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Posted 10 years ago

“Good fast service.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews