Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing amount of sporting goods available on the Decathlon website. I spend alot of my spare time in the Scottish mountains so ive been buying alot of Simond gear for that purpose, I just cant praise it enough, quality is amazing and the price is very good also. I highly recommend Decathlon.”

Helpful Report

Posted 9 years ago

“Quality, inexpensive goods for less.”

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Posted 9 years ago

“Great store , great product could really do with more stores and the nearest one to me is at lakeside or Surrey quays. Would be nice to see one pop up in the Kent area.”

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Posted 9 years ago

“Quality is 4 stars out of 5. Price in comparison to premium brands is 5 stars out of 5. Overall Decathlon is my sport shop of choice. Cristian”

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Posted 9 years ago

“they provide a great platform to order the things you need and have them delivered to a store or directly to you. they are quite fast at turning orders around. The big minus for me is in the UK they are removing the larger sizes, which is very annoying. Quite frequently in the stores i am told oh thats only availiable in France in your size. The online ordering is UK centric, so if i want a 4xl shirt i need to go to france.”

Helpful Report

Posted 9 years ago

Dear Richard, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our sizes availability and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Thank you for your patience. Please do not hesitate to contact our Customer Loyalty team in advance to check the online or instore stock: https://www.decathlon.co.uk/en/contactUs Have a lovely day!

Posted 9 years ago

“Have used Decathlon on a couple of recent occasions. Their online service was very efficient, and I received the goods ordered within 2 days. Returning goods was also very easy. I was very pleased with my goods. I have no hesitation in recommending Decathlon to anyone.”

Helpful Report

Posted 9 years ago

“I buy a lot of running items and I love the clothing range, which is very comfortable. The quality is superb and lasts for a long time. I bought a pair of running tights two years ago, which I wear a lot and they still look good. The price is my favourite though :-)”

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Posted 9 years ago

“Happy with service and communication. Will use again.”

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Posted 9 years ago

“Staff are always polite and knowledgable”

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Posted 9 years ago

“Excellent ranges, particularly in the cycling area and always good value.”

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Posted 9 years ago

“Excellent customer service and ease of exchange in store”

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Posted 9 years ago

“Simply good value and lots of choice. Never out of pocket if I wnat to try something new and then do not take it up.”

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Posted 9 years ago

“Good fast service.”

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Posted 9 years ago

“bring all sizes. always!”

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Posted 9 years ago

Dear Nic, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our sizes availability and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Thank you for your patience. Please do not hesitate to contact our Customer Loyalty team in advance to check the online or instore stock: https://www.decathlon.co.uk/en/contactUs Have a lovely day!

Posted 9 years ago

“Unfortunately had to return bike due to insurance insisting I used a voucher for another store. Fortunately Decathlon made it a trouble free process and all staff were very helpful.”

Helpful Report

Posted 9 years ago

“Your sizing is wrong. LARGE chest size is not 38" to 40", that is MEDIUM”

Helpful Report

Posted 9 years ago

Dear David, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our sizes and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Thank you for your patience. Please do not hesitate to contact our Customer Loyalty team in advance to check the online or instore stock or to enquiry about the return procedure: https://www.decathlon.co.uk/en/contactUs Have a good day!

Posted 9 years ago

“Decathlon have given my email details to some Tin Pot reviews co. that are now harassing me via email - I never signed up for this rubbish so why are you contacting me?????????????????????????????????????????????????????????????????????”

Helpful Report

Posted 9 years ago

Dear Christopher, Thank you for contacting us. Regarding your request, unfortunately we are not aware of any partnership with "Tin Pot reviews co." The reviews tools Decathlon is currently using are called "Openvoice" for products and stores and "Reviews.co.uk" for services. Would you be able to click on the unsubscribe option which should be available at the bottom of the email you received? Thank you for your patience and sorry for any inconvenience caused. Have a good day.

Posted 9 years ago

“Excellent products as described,size was accurate,arrived earlier than expected,great service. Will def. shop online again @ decathlon.why are there no stores in north wales,it is the 'year of adventure' here in Snowdonia!”

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Posted 9 years ago

“The items I ordered were delivered on time and in excellent condition. I would use this company again and recommend them to family and friends. Well done!”

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Posted 9 years ago

“good products, sold by people who knew what was needed, and if any doubt on any aspect they would seek further info for the client”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews