Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received the wrong sized mask and inquired about it. Never heard anything. Pretty bad service.”

Helpful Report

Posted 11 years ago

Dear Scott, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm Decathlon Customer Loyalty team replied to you on 11/06/2015 and sent an email address provided on your account. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Excellent advice and help”

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Posted 11 years ago

“Excellent value and huge variety of sporting goods. Range of choice depends, inevitably, on size of store but usually found what I needed. Not necessarily 'big name' brands be good quality, well priced.”

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Posted 11 years ago

“Quick delivery and items just as described.”

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Posted 11 years ago

“description was incomplete item was and old model Nike ballistic 4.1we thought we were buying the ballistic 4.3. ordered size 6.5 and was sent size 6”

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Posted 11 years ago

Dear Nigel, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our product and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions if you wish to return the product. Have a lovely day!

Posted 11 years ago

“The delivery was fast and payment system is one of trustworthy systems.”

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Posted 11 years ago

“Web site no work very well with Mozilla”

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Posted 11 years ago

Dear Giuseppe, Thank you for the time you spent giving us your feedback! We hope that you were satisfied with your order and hope to see you soon at Decathlon for an even better experience. Feel free to contact us if you have any questions regarding your online order. Have a wonderful day!

Posted 11 years ago

“The junior racquets arrived quick and my granddaughter loved them”

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Posted 11 years ago

“Great service. I ordered my product on Saturday pm and it arrived first thing on Monday! Product was exactly as I expected. Thank you.”

Helpful Report

Posted 11 years ago

“I ordered 3 things from decathlon and whilst I have no problem at all with the products I bought, the service I received from decathlon was poor. I opted to have my package sent to my nearest store for free instead of pay the delivery charge. I encountered a few problems. Firstly my order was delayed because it had to be re-picked in the warehouse and then when it finally arrived at my store and I got my email telling me it was ready for collection, I went to the store only for an employee to tell me it wasn't there, despite having received the email two days prior to my visit. I called again the following day and the package was not only there but had been for four days. I was to presume the staff member simply didn't look properly. I would recommend decathlon for the products you can't get anywhere else but I would advise anyone to just pay for the delivery charge because the store service isn't great and the money spent on petrol to make the additional trips to the store ended up the same as the delivery charge I was hoping to avoid.”

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Posted 11 years ago

“All the products I have purchased have been excellent value for money. Quality goods and without doubt the best sports shop around.”

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Posted 11 years ago

“Very good service and extremely pleased with our purchases.”

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Posted 11 years ago

“Bought 2 pairs of sandals very comfortable and good value for money.”

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Posted 11 years ago

“Staff in Braehead store are excellent”

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Posted 11 years ago

“Excellent product and very quick postage”

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Posted 11 years ago

“Website very comprehensive and easy to use. Goods ordered came very quickly and were excellent quality.”

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Posted 11 years ago

“Good service.”

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Posted 11 years ago

“Purchased a child's bike online recently and received very good service. Delivery was on time, well packaged and no sign of any damage. I also purchased an archery target for collection in store. I was instructed to wait for an email to confirm it had arrived at the store. Time went by checking emails regularly but I still hadn't heard anything, then by chance looked at website and saw the item had arrived in store. Was good service for collection but Decathlon could improve its notification system.”

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Posted 11 years ago

“Excellent customer services and extremely quick product delivery. thanks for being there”

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Posted 11 years ago

“Excellent, professional service Couldn't fault it”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews