Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with decathlon. Great bike for the money. We had a problem with the seat & they sent out a new one quickly. I wish they had a store in leeds. Please consider doing more women's bikes. Thanks”

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Posted 10 years ago

“I find the range and quality of the items for sale at the price is excellent”

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Posted 10 years ago

“Superb product which was also the cheapest on the internet. very quickly delivered. Highly recommended”

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Posted 10 years ago

“Remarkable range. Good value and quality. Very efficient mail order service. But wish there was an actual branch closer to me here in Leeds. But you should have said before I submitted my review that by doing so I accept your conditions. Bad practice on your part!”

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Posted 10 years ago

“Excellent service will definitely be using you again”

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Posted 10 years ago

“Easy ordering, great prices, quick delivery and a product that exceeded expectations - what more could you want?”

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Posted 10 years ago

“I ordered some childrens walking boots from the website for in store collection. They were delivered to store well within the time and quick and easy to pick up. My daughter loves the boots and wears them more than she needs to..”

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Posted 10 years ago

“Product arrived promptly and were very good quality. Had to ring customer services was dealt with courtesy and efficiently.”

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Posted 10 years ago

“Got 2 pairs of great Quechua sandals, very fast delivery, really pleased, will shop again soon!”

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Posted 10 years ago

“Children's bike for daughter, looks great, came quickly and great price. Quality good except plastic chain guard that annoyingly rubs on chain. Doesn't look like scope for it to move.”

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Posted 10 years ago

“good range of products and good prices. shame the store is so far away. need one in the south west”

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Posted 10 years ago

“Good received quickly. Competitive price.”

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Posted 10 years ago

“8 bought this swimming suit to my sisteel back home and she really loved it!”

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Posted 10 years ago

“Customer service was amazing. Naomi kept me informed and the product arrived swiftly and was a great success. Thank you”

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Posted 10 years ago

“Great quality jacket, great price and speedy delivery.”

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Posted 10 years ago

“Excellent service. Friendly staff. Prompt order and delivery. First class. Decathlon is a French company and it shows.”

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Posted 10 years ago

“Great selection of well priced sporting products. Fulfillment is exemplary as is customer service. My number one go to for this sector of the market.”

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Posted 10 years ago

“I bought your travel beach umbrella, which was excellent value, but I was forced to use Decathlon internet as the branch I went to at Wednesbury didn't have it in stock, which was disappointing, as I wanted to see it before I bought it.”

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Posted 10 years ago

“Quick delivery service though not much time given for collection. In spite of me phoning the store to let them know I would be collecting goods after the 5 day window, I still received emails from head office saying order was cancelled and would be returned. Luckily it wasn't and the store kept it for me though a little confusion.”

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Posted 10 years ago

“Told loads of my friends how good your products are.And how great value they are.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews